News & Media From Suzanne Cluckey
5 ways FIs can create 'remarkable experiences'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are…
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Best steps for balancing ATM availability and expense
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
It's not always easy to balance ATM cost efficiency with escalating customer expectations, but it can be done. And a free, one-hour webinar on Sept. 26 will…
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ATM Marketplace: August Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Often called the 'dog days of summer,' the month of August can be a sleepy time of year. But it did offer a few eye-openers at ATM Marketplace, including the…
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5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening…
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First look: 2017 ATM and Self-service Software Trends
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Which ATM and self-service functionalities will give your FI the sharpest competitive edge? Find out in a free one-hour webinar on Aug. 22, as KAL and ATM…
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Cardtronics battens down for the ATM industry's 'perfect storm'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In a Q2 earnings call, Cardtronics CEO Steve Rathgaber discussed the serious challenges facing ATM industry providers in the short term — and some surprisingly…
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ATM Marketplace: July Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Second quarter earnings for two major ATM-makers fizzled like damp fireworks, but a feature recapping 50 years of ATM progress reminded us that there's still…
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As ATM sales slump through H1, NCR hangs its hat on H2 gains
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The company saw a year-over-year downturn of 21 percent in Q2 ATM revenues, but says Q4 projects, expanding profit margins and growth in its software and…
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In earnings call, Diebold unpacks a disappointing Q2
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In a Q2 earnings call with analysts, Diebold Nixdorf executives detailed events leading up to the announcement two weeks ago that the company would not meet…
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An ITC ruling for Hyosung brings the patent bout with Diebold right back to a draw
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The bell has rung on the latest round of the Diebold-Hyosung patent matchup. The contenders have retreated to their corners with gloves raised in victory, but…
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ATM Marketplace: June Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In June, summer got off to a start, a Diebold Nixdorf patent case at the ITC came to an end (sort of) and ATM Marketplace marked the beginning of the automated…
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The unconquerable attraction of cash
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Fintech investment hit an all-time high in 2016, but has this massive investment translated into consumer adoption? A new study suggests that it might not have…
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Squeezing cost out of your ATM ops with cash management solutions
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Accurate cash forecasting can be hard. But ineffective cash management can be hard on the bottom line — especially when it comes to ATM operations. NCR offers…
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Are we there yet? Understanding the complexities of blockchain production
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
At this week's Blockchain and Digital Currency Conference in New York, blockchain project veterans explained why getting up and running with blockchain…
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Getting past square one: How to apply DevOps to ATM testing
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In ATM testing, the discovery of QA issues can mean going back to square one on an implementation project. Usually, this results in delayed deployment and…
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Diebold gets a win — though not quite a victory — in its ATM patent battle
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Diebold Nixdorf got the ruling they sought against Hyosung in their petition to the ITC, but it won't stop the import to the US of a single Hyosung ATM or…
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2017 BCX awards competition last call for entries: Are you in?
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Through Friday, June 16, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique…
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ATM Marketplace: May Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
May breezed through and brought with it a scattering of ATM-related themes — from a bruising earnings report by Cardtronics to a brouhaha over ATM skimming…
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NAC serves up a new ATM survey and spins an old fallacy
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The National ATM Council has repeatedly said that big banks control FICO and use it as a propaganda tool to make retail operators look bad. Yet, the hard data…
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For Cardtronics, 'a choppier year than usual' ahead
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
After a long run of smooth sailing, Cardtronics hits choppy waters in Q1 as it navigates software issues, EMV and the integration of its largest-ever…
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