There needs to be a major change of mindset within many banks about the greater role that ATMs can play in improving customer experience and services. The current position tends to be too rigidly fixed on offering a limited set of services and reducing operating cost.
The ATMIA US conference was an opportunity to see both traditional and futuristic ATMs, to hear about NextGen ATM networks, and to learn about the plans of many FIs.
Ad oggi, sono poche le banche che adottano una strategia digitale realmente integrata. Tuttavia, molte di loro stanno pianificando oppure già stanno lavorando per superare un’impostazione verticale divisa “per silos”, andando verso un sistema omnicanale. Il presente articolo offre uno sguardo sul panorama odierno della omnicanalità in banca.
Wenige Finanzinstitute setzen ein einziges integriertes Managementsystem ein. Jedoch wären die meisten es gern und viele gerade Pläne erarbeiten um Omnichannel-Systeme zu implementieren. Eine von Auriga gesponserte Infografik bietet einen Überblick über die aktuelle Situation des Omnichannel Banking, in Zahlen.
Today's consumers want a seamless experience across their banking touch points. They may begin filling out a mortgage application form online, add the finishing touches to the document on their tablet while commuting to work and then pop into a local branch to iron out any problems.
Anticipating what the future will bring is a big challenge for all businesses, particularly those operating in dynamic, rapidly evolving industries like financial services technology. If you manage to get it right, you will be in an excellent position to prepare your company - and your customers - for what's around the corner.
One of the most common and interesting debates in the financial services industry right now is whether it's really possible that, one day, we might live in a cashless society. Can the global economy and financial system function without cash, and would we want it to?
The ATM remains an extremely important element of the modern retail banking industry - both in terms of how customers access and manage their accounts and how banks deliver their services.
The ATM of the future is no mere cash-burping balance inquiry device: It's an in-store brand champion; cardless cash and money transfer provider; loyalty program manager and points redemption center; consumer data treasure trove ... and that's just for starters.
WeChat grew from a social network into an impressive m-commerce ecosystem because they offered a combination of economic incentives, such as no or lower funds transfer fees, and several unique features that appeal to the locals.
The payments space is one of the most exciting, rapidly evolving elements of the financial system, so it makes sense that the tech-savvy millennial generation would be central to its ongoing development.
From card-free access to cash recycling, here's a look back at the features that captured the greatest interest from ATM Marketplace readers in 2016.
You might have reached "all ATM terminals go" EMV nirvana, but that doesn't necessarily mean that you're out of the chargeback zone — yet.
Participants in a webinar this week got acquainted with a new breed of financial services consumer who is shaking up the banking industry.
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In a free webinar, Fiserv and Inetco will share real-world examples demonstrating how financial institutions can use transaction data to enhance the customer experience.