moniMOBILE - The Nautilus Hyosung mobile app for ATM maintenance

Nautilus Hyosung is proud to introduce the most powerful tool in the ATM maintenance business – moniMOBILE. It’s the first mobile app for ATM maintenance. This white paper informs merchants and operators how to easily manage their own Nautilus Hyosung ATMs.

Type: White Paper

Sponsor: Nautilus Hyosung America, Inc.




Why Financial Institutions Should Consider Managed Services For Their ATM Fleet

Forrester conducted an online global survey of 220 business and IT decision-makers with responsibility for the security and management of ATMs at retail banks. Through this study, we found that businesses are challenged with providing a number of security elements for ATMs and could benefit from having a trusted partner to aid with ATM security.

Type: Case Study

Sponsor: Diebold Nixdorf




How Edenred México safely expands their prepaid corporate service solutions with INETCO Insight®

Edenred México is focused on generating and managing a sustainable business growth plan. The Company’s ability to deliver a consistent end user experience and minimize the risk of service disruption is viewed as an important part of attracting new business partners and keeping existing customers loyal and happy.

Type: Case Study

Sponsor: INETCO Systems Limited


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FEATURES


Unlocking the potential of self-service with smart ATMs

There needs to be a major change of mindset within many banks about the greater role that ATMs can play in improving customer experience and services. The current position tends to be too rigidly fixed on offering a limited set of services and reducing operating cost.

A changing world requires changing perceptions — and a map, you'll need a map

ATMs have grown in functionality, but few FIs have fully embraced the technology, perhaps because they need a little help navigating a new and potentially tumultuous financial services landscape.

EMV, fraud and liability: Where are we on the road to ATM compliance?

When it comes to fighting U.S. card fraud, EMV is living up to all its promises.

4 reasons why modernization matters in retail banking

In the retail banking industry today, standing still might be one of the biggest risks an FI can take. This is particularly true in areas like the ATM channel, which is so established and familiar that some FIs might not even consider how much potential it has for innovation.

Video: 3 models for the future of branch banking

At the BCX Summit last fall, Meredith Deen of FMSI presented three branch models that allow staff to deliver banking products and services to the customer in the way that's most comfortable for both.

How BMO used a 'smart campaign' to introduce digital innovation

With four major digital initiatives to introduce in just two weeks, BMO marketing execs were confronted with the question, 'How do we bring this all together and reinvent ourselves in a way that breaks through the clutter ... and doesn't overwhelm our staff?'


Achieving omnichannel excellence at banks

Today's consumers want a seamless experience across their banking touch points. They may begin filling out a mortgage application form online, add the finishing touches to the document on their tablet while commuting to work and then pop into a local branch to iron out any problems.


What will the next 5 years bring for ATMs?

Anticipating what the future will bring is a big challenge for all businesses, particularly those operating in dynamic, rapidly evolving industries like financial services technology. If you manage to get it right, you will be in an excellent position to prepare your company - and your customers - for what's around the corner.


Branch transformation goals: Grow revenue, reduce costs, unlock great customer experiences

In a fast-paced 15-minute presentation, NCR's Andy Aceto explains that the first task in branch transformation is to define the problem. And the solution, he says, 'is not about technology.'


Rising ATM use shows case for cash in Asia

One of the most common and interesting debates in the financial services industry right now is whether it's really possible that, one day, we might live in a cashless society. Can the global economy and financial system function without cash, and would we want it to?


Why the blockchain will change financial services delivery forever

One area that has lagged in innovation is financial services. Though money is inherently a conservative market, many predicted some time ago that providers would innovate quickly or be replaced.

ATM security - is yours up to standard?

The ATM remains an extremely important element of the modern retail banking industry - both in terms of how customers access and manage their accounts and how banks deliver their services.


Print temporary checks with the personal teller machine

According to Gallop, 80 percent of new bank accounts are still opened in a branch instead of online or over the phone.


Relevance of Culture in Payments

WeChat grew from a social network into an impressive m-commerce ecosystem because they offered a combination of economic incentives, such as no or lower funds transfer fees, and several unique features that appeal to the locals.


Is your ATM network working as efficiently as possible?

As financial institutions around the world start to replace aging ATM networks with more modern, feature-rich devices, those that get a head start and implement the services consumers expect will be well placed for years to come.

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Get the latest news and trends about ATMs at banks and credit unions, including compliance with industry guidelines like ADA to personalization and customer relationship management.

NEWS