Though not widely remembered today, the Bankomat — installed within a week of the first De La Rue machine at Barclays Bank in June 1967 — played an important role in the history and development of the modern ATM.
Could unusual innovations such as the 'branch cafe' provide the answer to that perplexing question of how banks should evolve in order to attract and serve customers in our changing culture?
On March 29, FICO released stats showing that nonbank ATMs accounted for the majority of card compromises in 2016. NAC fired back with a memo accusing FICO of — among other things — skewing the numbers to favor banks. Here's what FICO says about those claims.
When new ADA regs were released in 2010, touch screens in self-service devices weren't that much of a thing. They are now, and determining what compliance means for kiosk applications can be a problem, as part 2 of our series on ADA compliance explains.
The blockchain technology at the heart of the cryptocurrency bitcoin has opened up a number of possibilities for the banking industry. Here's what's in it for financial institutions.
Knowing that a million transactions happened at a location is not tremendously helpful if you don't have the particulars about what is driving consumer behavior at that location and making the site valuable.
There needs to be a major change of mindset within many banks about the greater role that ATMs can play in improving customer experience and services. The current position tends to be too rigidly fixed on offering a limited set of services and reducing operating cost.
ATMs have grown in functionality, but few FIs have fully embraced the technology, perhaps because they need a little help navigating a new and potentially tumultuous financial services landscape.
When it comes to fighting U.S. card fraud, EMV is living up to all its promises.
In the retail banking industry today, standing still might be one of the biggest risks an FI can take. This is particularly true in areas like the ATM channel, which is so established and familiar that some FIs might not even consider how much potential it has for innovation.
At the BCX Summit last fall, Meredith Deen of FMSI presented three branch models that allow staff to deliver banking products and services to the customer in the way that's most comfortable for both.
With four major digital initiatives to introduce in just two weeks, BMO marketing execs were confronted with the question, 'How do we bring this all together and reinvent ourselves in a way that breaks through the clutter ... and doesn't overwhelm our staff?'
Today's consumers want a seamless experience across their banking touch points. They may begin filling out a mortgage application form online, add the finishing touches to the document on their tablet while commuting to work and then pop into a local branch to iron out any problems.
Anticipating what the future will bring is a big challenge for all businesses, particularly those operating in dynamic, rapidly evolving industries like financial services technology. If you manage to get it right, you will be in an excellent position to prepare your company - and your customers - for what's around the corner.
See More »
In a fast-paced 15-minute presentation, NCR's Andy Aceto explains that the first task in branch transformation is to define the problem. And the solution, he says, 'is not about technology.'