How E-Global Speeds Up Fraud Analysis and Improves IT Operational Performance

How E-Global Speeds Up Fraud Analysis and Improves IT Operational Performance

Learn how payments processor E-Global improves IT operational performance and fraud analysis with an end-to-end view into transaction performance and security-related message fields.

Type: Case Study

Sponsor: INETCO Systems Limited


Innovations in Remote Cash Capture Put Financial Institutions in the Driver’s Seat

Innovations in Remote Cash Capture Put Financial Institutions in the Driver’s Seat

Recent changes in the way remote cash capture (RCC) is being delivered have created a positive business case for regional banks, community financial institutions and merchants alike.

Type: White Paper

Sponsor: Fiserv


Multi-Channel Banking Technology

Multi-Channel Banking Technology

This whitepaper explores the best channel management practices to enable branch transformation success.

Type: White Paper

Sponsor: NCR Financial Services


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FEATURES


A quantum leap: How will banks cope with tomorrow's tech?

A quantum leap: How will banks cope with tomorrow's tech?

Last century, one of most dramatic changes to the banking ecosystem was the integration of digital technology, both with back office and customer-facing systems. Today, we are entering a whole new phase.

Mobile banking use is skyrocketing ... Now what?

Mobile banking use is skyrocketing ... Now what?

Consumers regularly log onto mobile banking to conduct routine tasks. But to keep people engaged and foster brand loyalty, banks need to constantly expand the range of services available via this channel — which means more choice and convenience for users.

ATM safety: A global consumer perspective

ATM safety: A global consumer perspective

As banks migrate transactions away from tellers, making ATMs the default channel for basic banking transactions, it becomes increasingly important that customers feel safe at an ATM. A global study offers insight into how FIs can ensure user confidence.

Banks at a crossroads: The future of ATMs

Banks at a crossroads: The future of ATMs

In North America, the ATM channel is maintaining its central role as a core banking touchpoint with the consumer. But on the other side of the ocean, some major European companies seem to think the ATM channel is a dying business. So, who is right?

You'll need more than luck: A winning defense against ATM jackpotting

You'll need more than luck: A winning defense against ATM jackpotting

In today's criminal underworld, jackpotting is serious business. And, increasingly, the business of ATM security providers is to help FIs and IADs understand, anticipate and defend against logical attacks such as jackpotting. Which is what TMD Security did in a recent free webinar.

Measuring ROI for ATM upgrades

Measuring ROI for ATM upgrades

Making the calculation to upgrade or replace an older ATM can be difficult. ATM Marketplace asked Marvin Bowers, vice president of global sales at ACG, what important factors an FI or IAD should consider when it comes time to freshen up an ATM fleet.

Mobile banking is vital to consumers, Citi says

Mobile banking is vital to consumers, Citi says

Some clues as to why: 91 percent of participants in a Citi study have experienced positive outcomes from mobile banking, including greater awareness of their financial situation; fewer concerns about managing finances; and a better understanding of their bank's services.

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.

Is your ATM business missing out on social media sales?

Is your ATM business missing out on social media sales?

Studies indicate that social media users spend 20–40 percent more with companies that engage with them via social media — and they rely on social media channels for their first line of customer service interaction.

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny valley" problem — that uneasiness people feel when presented with an image that is almost, but not quite, human.

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.

How 125 ATM industry players plan to make Windows 10 your last Microsoft upgrade

How 125 ATM industry players plan to make Windows 10 your last Microsoft upgrade

Key players in the ATM industry have set aside their competitive differences to collaborate on a future-proof, app-based standard that will end the constant cycle of Microsoft upgrade deadlines and give deployers virtually unlimited ability to customize their ATM networks.

In a mobile banking era, the ATM is more important than ever

In a mobile banking era, the ATM is more important than ever

Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions, making these machines an increasingly critical point of connection between an FI and its customers.

'Prime' isn't just a rate anymore: Banks, tech and the 'Amazon Effect'

'Prime' isn't just a rate anymore: Banks, tech and the 'Amazon Effect'

That clever little arrow in Amazon's logo pointing from "a" to "z" is no coincidence, and it explains why the company would set its sights on banking. The fact is that Amazon has the insight, infrastructure and vision to build and deliver, at scale, the next generation of financial services.

Will real-time payments really transform the US market?

Will real-time payments really transform the US market?

Real-time payments infrastructure officially arrived in the U.S. with the launch of The Clearing House RTP system in November. Will the technology ultimately prove to be, as predicted, "one of the most important payment transformation efforts in our industry"?

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