How to win over the Überbanked Consumer: One transaction at a time

Did you know that 79% of consumers now consider their banking relationship as merely transactional? There is a new customer segment which is challenging the banking industry: The Überbanked Consumer.

Type: Infographic

Sponsor: INETCO Systems Limited




Automation Technology and a Focus on Personal Connections Drove Efficiencies for This Community Bank

With a rich, 125-year history in the region, First Citizens National Bank (FCNB) was ready to raise the bar for its consumers. The bank engaged in a strategic branch transformation project that included a de novo branch as well as a rebuild of the highest volume branch in their network.

Type: Case Study

Sponsor: Diebold Nixdorf




Top Five Consumer Myths

The worlds of physical and digital currency are colliding—and in this vastly changing retail banking landscape, there are a number of myths and misconceptions regarding consumer attitudes. Let’s look at the facts.

Type: Infographic

Sponsor: Diebold Nixdorf


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FEATURES


How BMO used a 'smart campaign' to introduce digital innovation

With four major digital initiatives to introduce in just two weeks, BMO marketing execs were confronted with the question, 'How do we bring this all together and reinvent ourselves in a way that breaks through the clutter ... and doesn't overwhelm our staff?'


Branch transformation goals: Grow revenue, reduce costs, unlock great customer experiences

In a fast-paced 15-minute presentation, NCR's Andy Aceto explains that the first task in branch transformation is to define the problem. And the solution, he says, 'is not about technology.'


Why the blockchain will change financial services delivery forever

One area that has lagged in innovation is financial services. Though money is inherently a conservative market, many predicted some time ago that providers would innovate quickly or be replaced.

Print temporary checks with the personal teller machine

According to Gallop, 80 percent of new bank accounts are still opened in a branch instead of online or over the phone.


Is your ATM network working as efficiently as possible?

As financial institutions around the world start to replace aging ATM networks with more modern, feature-rich devices, those that get a head start and implement the services consumers expect will be well placed for years to come.

More bang for the buck: Why it's more important than ever to invest smartly in ATM technology

Financial institutions that invest wisely in technology relevant and valuable to their customers will look back on the ATM's 50th anniversary as the starting point of a new era of customer satisfaction and convenience.

ATM security starts at the top

Successful planning and policy-making for ATM security starts at C-level, not sea level. Why? Because buy-in rarely builds from the bottom up, and word about serious threats almost never reaches the upper echelons until there's a Really. Big. Problem.

How are you driving digital engagement in the branch?

Evolving technology has enabled financial institutions to answer today's consumer expectations for better, more convenient banking. That focus on the customer experience can extend to the branch and help create a more modern and unified experience across channels.

Big news: The top 10 ATM Marketplace features of 2016

From card-free access to cash recycling, here's a look back at the features that captured the greatest interest from ATM Marketplace readers in 2016.

Azerbaijani bank embraces advanced ATM technology

The International Bank of Azerbaijan has introduced a digital, fully automated self-service branch banking concept that targets 'almost any customer interested in modern service channels.'

3 keys to successful branch transformation

As financial services become more and more commoditized, FIs are finding that branch transformation is the best way to differentiate themselves. But they are sometimes failing to understand the process involves more than the deployment of shiny new technologies.

ATM managed services: The cure for a crowded plate?

It can take a whole lot of time, money and effort to run an advanced ATM network. And this can hinder a financial institution from doing more of what matters most: taking care of customers.

Diebold Nixdorf: After the crowdstorm

In a webinar Tuesday, Diebold Nixdorf offered a detailed overview and critique of five winning concepts in its recent crowdstorming initiative.

Citi joins the Pays

The banking giant joins Apple Pay, Google Pay, Samsung Pay, Chase Pay and other 'pays' on the lengthening roster of digital wallets.

Monitored or managed? The ATM operator's dilemma

Advanced ATM functionality can be great for pleasing customers ... but frustrating for the FI whose plate is pretty full as it is.

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Get the latest news and trends about ATMs at banks and credit unions, including compliance with industry guidelines like ADA to personalization and customer relationship management.

NEWS