Retail Banking Future Trends European Market

In response to competition and the need for differentiation, FinTech firms are making great progress in offering better value for customers in terms of improved products and services along with convenience and flexibility to disrupt the conventional Financial Services business model.

Type: White Paper

Sponsor: NCR Financial Solutions




moniMOBILE - The Nautilus Hyosung mobile app for ATM maintenance

Nautilus Hyosung is proud to introduce the most powerful tool in the ATM maintenance business – moniMOBILE. It’s the first mobile app for ATM maintenance. This white paper informs merchants and operators how to easily manage their own Nautilus Hyosung ATMs.

Type: White Paper

Sponsor: Nautilus Hyosung America, Inc.




Giving Cardholders Control with Elan Mobile Services

Elan Financial Services has launched a suite of mobile services that allows cardholders of issuer banks and credit unions to control how their debit cards are used.

Type: White Paper

Sponsor: Elan Financial Services


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FEATURES


The Swedish Bankomat in the early history of the ATM

Though not widely remembered today, the Bankomat — installed within a week of the first De La Rue machine at Barclays Bank in June 1967 — played an important role in the history and development of the modern ATM.

The new branch: Everyone's 'cup of tea'?

Could unusual innovations such as the 'branch cafe' provide the answer to that perplexing question of how banks should evolve in order to attract and serve customers in our changing culture?

FICO nixes NAC number-fixing claims on retail ATM compromise

On March 29, FICO released stats showing that nonbank ATMs accounted for the majority of card compromises in 2016. NAC fired back with a memo accusing FICO of — among other things — skewing the numbers to favor banks. Here's what FICO says about those claims.

Is that kiosk ADA compliant? Who knows?

When new ADA regs were released in 2010, touch screens in self-service devices weren't that much of a thing. They are now, and determining what compliance means for kiosk applications can be a problem, as part 2 of our series on ADA compliance explains.

The whys and hows of banks and the blockchain

The blockchain technology at the heart of the cryptocurrency bitcoin has opened up a number of possibilities for the banking industry. Here's what's in it for financial institutions.

How are you setting your ATM strategy?

Knowing that a million transactions happened at a location is not tremendously helpful if you don't have the particulars about what is driving consumer behavior at that location and making the site valuable.

Unlocking the potential of self-service with smart ATMs

There needs to be a major change of mindset within many banks about the greater role that ATMs can play in improving customer experience and services. The current position tends to be too rigidly fixed on offering a limited set of services and reducing operating cost.

A changing world requires changing perceptions — and a map, you'll need a map

ATMs have grown in functionality, but few FIs have fully embraced the technology, perhaps because they need a little help navigating a new and potentially tumultuous financial services landscape.

EMV, fraud and liability: Where are we on the road to ATM compliance?

When it comes to fighting U.S. card fraud, EMV is living up to all its promises.

4 reasons why modernization matters in retail banking

In the retail banking industry today, standing still might be one of the biggest risks an FI can take. This is particularly true in areas like the ATM channel, which is so established and familiar that some FIs might not even consider how much potential it has for innovation.

Video: 3 models for the future of branch banking

At the BCX Summit last fall, Meredith Deen of FMSI presented three branch models that allow staff to deliver banking products and services to the customer in the way that's most comfortable for both.

How BMO used a 'smart campaign' to introduce digital innovation

With four major digital initiatives to introduce in just two weeks, BMO marketing execs were confronted with the question, 'How do we bring this all together and reinvent ourselves in a way that breaks through the clutter ... and doesn't overwhelm our staff?'


Achieving omnichannel excellence at banks

Today's consumers want a seamless experience across their banking touch points. They may begin filling out a mortgage application form online, add the finishing touches to the document on their tablet while commuting to work and then pop into a local branch to iron out any problems.


What will the next 5 years bring for ATMs?

Anticipating what the future will bring is a big challenge for all businesses, particularly those operating in dynamic, rapidly evolving industries like financial services technology. If you manage to get it right, you will be in an excellent position to prepare your company - and your customers - for what's around the corner.


Branch transformation goals: Grow revenue, reduce costs, unlock great customer experiences

In a fast-paced 15-minute presentation, NCR's Andy Aceto explains that the first task in branch transformation is to define the problem. And the solution, he says, 'is not about technology.'


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Get the latest news and trends about ATMs at banks and credit unions, including compliance with industry guidelines like ADA to personalization and customer relationship management.

NEWS