BrandBank Branch Transformation Case Study

In the ultra-competitive world of retail banking, success comes from developing and growing relationships with individual and business customers and then continuing to adapt to changes in customer demands. l.

Type: Case Study

Sponsor: NCR Financial Solutions




The CIO advantage: Controlling the epicenter of customer data for digital banking transformation and omnichannel management

This whitepaper by INTETCO is for CIOs that are finding themselves responsible for more strategic digital transformation initiatives that span the entire banking organization.

Type: White Paper

Sponsor: INETCO Systems Limited




Could bank cashiers soon be replaced by chatbots?

The article looks at the current impact of artificial intelligence, the opportunities for the future and the steps needed to get there.

Type: White Paper

Sponsor: Auriga


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FEATURES


5 ways to build loyalty with digitally demanding consumers

With new fintech companies providing sharp competition, it is more crucial now than ever that retail financial institutions gain a better understanding of their customers' needs so that they can meet — and exceed — those needs and thus gain their customers' loyalty.

First National Bank of Omaha finds strength in a growing branch network

Expanding the options for customers to communicate and transact with us outside the branch doesn't necessarily translate to the end of the bank branch as we know it. In fact, our experience has been quite the contrary.

6 essentials of a customer loyalty-building mobile banking app

To remain in the digital vanguard and to win and retain customers, financial institutions need to design their digital offerings with some very specific objectives in mind. How many does your mobile app achieve?

How to become a surcharge heavyweight

ATM deployers can use big data to increase surcharge revenue by more than $1,000 per ATM, per year. Here's how …

Here's what FIs stand to gain by studying grocery stores

Customers want the same things in their day-to-day banking that they've come to expect from a grocery run: convenience, control and efficiency. Today, bankers have no less ability than grocers to accommodate these wants through self-service technologies.

Potential and pitfalls for FIs in the Internet of Things

At the Interactive Customer Experience Summit in Dallas, banking and restaurant execs discussed how they are using technology to improve their business and what challenges they face as they implement new technologies.

Are we there yet? Understanding the complexities of blockchain production

At this week's Blockchain and Digital Currency Conference in New York, blockchain project veterans explained why getting up and running with blockchain technology is a moon shot, not a road trip.

Getting past square one: How to apply DevOps to ATM testing

In ATM testing, the discovery of QA issues can mean going back to square one on an implementation project. Usually, this results in delayed deployment and significant unplanned cost. There is a solution to this problem, though. It's called DevOps.

3 tips to successful deployment of deposit automation

Though the concept of depositing cash or checks at the ATM is not new, many community banks and credit unions are revisiting its benefits as they work toward their branch transformation goals. Here's how to roll it out successfully to employees and consumers.

Providing cash, replacing the branch: The glorious future of the humble 'hole-in-the-wall'

John Shepherd-Barron was just looking for a way to get cash from his local bank branch at times when the premises were otherwise closed for business. The "hole-in-the-wall" was his answer. And what a brilliant answer it turned out to be.

The traditional branch: Not everyone's 'piece of cake'

Here's the message for banks: If you truly want to market new products and continue to effectively pursue cross-selling and upselling opportunities, put distance between what has served you in the past and move more quickly to tap the changing patterns of society.

The Swedish Bankomat in the early history of the ATM

Though not widely remembered today, the Bankomat — installed within a week of the first De La Rue machine at Barclays Bank in June 1967 — played an important role in the history and development of the modern ATM.

The new branch: Everyone's 'cup of tea'?

Could unusual innovations such as the 'branch cafe' provide the answer to that perplexing question of how banks should evolve in order to attract and serve customers in our changing culture?

FICO nixes NAC number-fixing claims on retail ATM compromise

On March 29, FICO released stats showing that nonbank ATMs accounted for the majority of card compromises in 2016. NAC fired back with a memo accusing FICO of — among other things — skewing the numbers to favor banks. Here's what FICO says about those claims.

Is that kiosk ADA compliant? Who knows?

When new ADA regs were released in 2010, touch screens in self-service devices weren't that much of a thing. They are now, and determining what compliance means for kiosk applications can be a problem, as part 2 of our series on ADA compliance explains.

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Get the latest news and trends about ATMs at banks and credit unions, including compliance with industry guidelines like ADA to personalization and customer relationship management.

NEWS