Thriving in a Consumer-Centric Global Ecosystem

Thriving in a Consumer-Centric Global Ecosystem

Diebold Nixdorf is a strategic, collaborative end-to-end provider of services, software and hardware for the financial and retail industries. Take a look at how we’re driving connected commerce, helping clients around the world meet the needs of the consumer-centric global ecosystem.

Type: Infographic

Sponsor: Diebold Nixdorf


Device Monitoring: Define Your Own Unique Parameters

Device Monitoring: Define Your Own Unique Parameters

Monitor your self-service network the way you want.

Type: White Paper

Sponsor: Diebold Nixdorf


The Facts on Skimming

The Facts on Skimming

Most bank cards are still vulnerable to card skimming. Discover why financial institutions are protecting their assets, consumers and reputation with the latest skimming solution.

Type: Infographic

Sponsor: Diebold Nixdorf


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FEATURES


How blockchain could choke off ATM money-laundering

How blockchain could choke off ATM money-laundering

AML-KYC regs are a helpful tool for fighting crime, but a headache for ATM operators. Could there be a simple, cost-effective, surefire solution to the problem — something less punitive than Operation Choke Point? Could that something be distributed ledger technology?

'Gimme shelter': A tale of cyberwar, bank panic and ATM cash

'Gimme shelter': A tale of cyberwar, bank panic and ATM cash

Imagine for a moment that North Korea or some other rogue state successfully launches a cyberattack against a U.S. bank. Then consider how the ensuing spike in ATM use and bank withdrawals will result in cash shortages until deployers can react.

How can trending technologies enhance the user experience?

How can trending technologies enhance the user experience?

Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit.

How to grow a financial institution in an era of uncertainty

How to grow a financial institution in an era of uncertainty

Customer expectations for omnichannel engagement and the move toward open banking can be viewed as challenges, but they can also be seen as opportunities for the FI with an effective strategy for staying competitive in an increasingly diverse marketplace.

Cardless ATM transactions and the 'full monty' mobile wallet experience

Cardless ATM transactions and the 'full monty' mobile wallet experience

Are we finally at a point where we can leave the leather bifold in the dresser and go the "full monty" with mobile wallets? One commentator gave it a try ... and found that cardless ATMs made the experiment a lot more manageable.

How Brits got easy ATM access — and could lose it just like that

How Brits got easy ATM access — and could lose it just like that

IADs in the UK have always fought an uphill battle. The fight will become harder still — in fact, hopeless for some — if the banks that own the Link ATM Network carry through with a proposal to slash fees. And IADs won't be the only losers — the public will be hurt as well.

On the road again: Mapping the migration of your ATM fleet to Windows 10

On the road again: Mapping the migration of your ATM fleet to Windows 10

Just four years after the ATM industry's migration to Windows 7, the next OS upgrade — to Windows 10 — looms two short years away. Join our free Nov. 9 webinar and learn how to achieve a smooth and timely installation that gives your FI the biggest bang for its buck.

My transaction was rejected — and it was a deposit!

My transaction was rejected — and it was a deposit!

"Check rejected for technical reasons," the screen said. What? I had endorsed it correctly and it all looked good, but rejected? Not even accepted and flagged as "pending!"

Not such unlikely partners: How innovation is forging a mobile-ATM alliance

Not such unlikely partners: How innovation is forging a mobile-ATM alliance

As easy as it might be to perceive a yawning divide between mobile banking and more traditional, physical banking at the branch and ATM, it's becoming increasingly clear that these channels can function in harmony and complement one another.

Weighing the pros and cons of bank app-based mobile payments

Weighing the pros and cons of bank app-based mobile payments

There are plenty of upsides and downsides facing a financial institution with plans to forge its own way in mobile payments. Industry executives at last month's Bank Customer Experience Summit in Chicago agreed that FIs should be aware of, and explore, all developments in the industry.

Watch highlights from this year's Bank Customer Experience Summit

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.




Branch Transformation by design, part 2: The cautionary tale of Kodak

Branch Transformation by design, part 2: The cautionary tale of Kodak

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that might help them avoid making the same mistakes as they seek to transform their branch networks and business models for a new kind of customer.

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

Three presentations at the BCX Summit offered distinctly different perspectives on branch transformation. Our three-part series will share insights from each, beginning with Flushing Bank, where branch transformation netted a 28 percent reduction in FTEs (without layoffs) and a 20 percent reduction in operating costs.

Why FIs need to offer their own mobile wallet

Why FIs need to offer their own mobile wallet

Most consumers want one payment app on their phone, and most would prefer it to be their bank's. But with Apple, Android and Samsung getting the jump on mobile wallets, FIs must act quickly to capture their share of consumers making the choice to go mobile.

5 ways FIs can create 'remarkable experiences'

5 ways FIs can create 'remarkable experiences'

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are completely transforming the consumer landscape — and the very essence of retail banking.

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Get the latest news and trends about ATMs at banks and credit unions, including compliance with industry guidelines like ADA to personalization and customer relationship management.

NEWS