'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.

Features


The problem of product obsolescence — and what the ATM industry is doing about it

The problem of product obsolescence — and what the ATM industry is doing about it

A broken-down washing machine got me thinking about the economics and environmental implications of obsolescence — and what the ATM industry is doing to lessen the impact of both.

How Intel is redefining the customer experience through technology

How Intel is redefining the customer experience through technology

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her company's work with so many of the technologies that enable interactive customer experiences of today — and tomorrow.

The rise of ATM jackpotting: A brief and costly history

The rise of ATM jackpotting: A brief and costly history

In advance of an April 26 webinar, ATM Marketplace spoke with Vincent Wong, program director for Security Management Software at TMD Security, about the comparatively short and extremely costly history of ATM jackpotting.

How 125 ATM industry players plan to make Windows 10 your last Microsoft upgrade

How 125 ATM industry players plan to make Windows 10 your last Microsoft upgrade

Key players in the ATM industry have set aside their competitive differences to collaborate on a future-proof, app-based standard that will end the constant cycle of Microsoft upgrade deadlines and give deployers virtually unlimited ability to customize their ATM networks.

Is cash losing cachet with travelers?

Is cash losing cachet with travelers?

Cash isn’t going anywhere for travelers, given its convenience and ubiquity. But with mobile and digital options gaining popularity around the world, we can expect more people to rely on these payment methods when traveling outside their home country.

ATM Marketplace: March Top 5

ATM Marketplace: March Top 5

This year, March roared in not so much like a lion as it did like a bear, on the heels of weak earnings reports in February from NCR, Diebold and Cardtronics. Happily, though our most-ready stories of the month offered a more optimistic view to carry us into spring.

Free trade is a 2-way street

Free trade is a 2-way street

Like all things complicated, the status of trade between countries constantly ebbs and flows. As a result, trade programs inexorably evolve and must be actively managed in order to keep trade free. Unfortunately, this simply has not happened in the U.S.

Spring-clean your ATMS!

Spring-clean your ATMS!

Spring is here, and there's no better time to spruce up your ATM fleet and make sure that every machine is in peak operating condition before summer's heat arrives. Here's your top-hat-to-toe-kick ATM checklist.

Cash in hand: Improving ATM infrastructure in Africa

Cash in hand: Improving ATM infrastructure in Africa

Despite the success of digital money projects such as Kenya’s M-Pesa, the majority of Africa still relies on cash, and that’s unlikely to change anytime soon. Which means that getting the right technologies and infrastructure in place to support cash access is vital.

The strangely simultaneous rise of cards and cash

The strangely simultaneous rise of cards and cash

Cash demand has risen right along with payment card transactions during the past decade-and-a-half. What's up with that? We went looking for an answer in "Payments are a-changin' but cash still rules," a publication from the Bank for International Settlements.

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Resources


Ensuring ATM physical and software security

Ensuring ATM physical and software security

With fraud continually rising despite the ATM industry’s migration to EMV, ATM deployers and network operators must not neglect their systems’ physical and software security.

Type: White Paper

Sponsor: Triton


The Role of the ATM in Driving Financial Inclusion Worldwide

The Role of the ATM in Driving Financial Inclusion Worldwide

This white paper from NCR Financial will offer a detailed look at the issue of financial inclusion, what efforts are being made to tackle it, and specifically, the role that the ATM could play in extending financial services to the unbanked.

Type: White Paper

Sponsor: NCR Financial Solutions


Case Study: AVEO Group Reaches Major New Multi-Million Euro Agreement with TNS | France | Dial | POS | PSTN

Case Study: AVEO Group Reaches Major New Multi-Million Euro Agreement with TNS | France | Dial | POS | PSTN

This case study reveals how TNS is helping AVEO Group, on behalf of its Credit Agricole Group entities, to strengthen its payments infrastructure. The TNS solution has been designed to deliver all types of transaction traffic and provides real-time visibility, monitoring and reporting.

Type: Case Study

Sponsor: Transaction Network Services


Use Case: Complex mBoarding: Delivering Innovation with a2ia Mobility

Use Case: Complex mBoarding: Delivering Innovation with a2ia Mobility

The arrival of smartphones, tablets and mobile applications within the workplace have revolutionized the way businesses operate and the way they interact with customers and prospects.

Type: Case Study

Sponsor: A2iA Corp.


Bank Transformation: The New Multi-Channel Reality

Bank Transformation: The New Multi-Channel Reality

As consumers adopt new online banking and payment methods, retail banks will have to follow.

Type: Case Study

Sponsor: A2iA Corp.


Data is the New Growth Currency

Data is the New Growth Currency

Analytics is at the core of innovation and differentiation in payments. With the growth of digital payments, banks have a plethora of data available from an increasing number of digital payment sources including issuance and acquiring systems.

Type: White Paper

Sponsor: FSS


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'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world