7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

Networld Media Group honored seven innovators in banking and mobile technologies at a dinner and awards gala Sept. 19 in conjunction with the Bank Customer Experience Summit.

FEATURES


Best steps for balancing ATM availability and expense

It's not always easy to balance ATM cost efficiency with escalating customer expectations, but it can be done. And a free, one-hour webinar on Sept. 26 will offer tips and insights that can help you provide world-class ATM service without breaking the bank.

The ATM at 100, a forecast for 2017–2067: Part 2

In part two of this series, ATMIA CEO Mike Lee envisions the next 50 years in the life of the cash machine — including an ATM intelligently connected to the home, the bank, digital channels, satellites, sensors and, above all, the customers it will have served for 100 years.

The ATM at 100, a forecast for 2017–2067: Part 1

ATMIA CEO Mike Lee takes a journey into the future to find out how the machine that began life 50 years ago as a friendly 'robot in the wall' will change over the next 50 years.

3 tenets of ATM availability in the connected economy

In today's connected economy, consumers are in the driver's seat. Whether it's banking, shopping, eating or traveling, they want to interact across channels on their own terms. And they don't like roadblocks.

ATM Marketplace: August Top 5

Often called the 'dog days of summer,' the month of August can be a sleepy time of year. But it did offer a few eye-openers at ATM Marketplace, including the launch of the 2017 ATM and Self-service Software Trends report and Cardtronics Q2 earnings.

Like shooting fish in a barrel: How to land merchant ATM sites after EMV

Nearly 200,000 merchant-owned ATMs will not be EMV capable by the October Visa ATM liability shift deadline. So how does this movie end? While there are a number of possibilities, nearly all of them are opportunities for IADs who prepare now.

Madness in the midday sun: Time-to-cash is all that matters

It takes so many extra steps now to get cash from an ATM. The interrogation lasts for several screens as we are prompted for this and that. But at the height of summer in the American Southwest, spending extra time under the blazing sun isn't fostering good customer relations at the ATM.

Webinar presents highlights from 2017 ATM and Self-service Software Trends report

On Tuesday, ATM Marketplace released the 10th annual edition of the industry's most popular study and hosted a webinar with report sponsor KAL ATM Software to offer analysis of the findings. Here's a look at just a few of the highlights from the presentation and report.

Half a million strong: A salute to the much-maligned ATM

The United States can now boast of having half a million ATMs (three-quarters of them independently operated) reliably serving citizens all over the nation — despite nearly constant assault from confused regulators, politicians and pundits.

An ATM rock star

In the ATM business, as in the music business, success is about finding the right group of people to work with and thinking creatively with them in order to solve problems.

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RESOURCES




TNS Report Reveals Significant Global Variations in ATM Usage

A new report being published today by Transaction Network Services (TNS) has revealed that consumers in the US, UK and Australia exhibit different behaviors when using ATMs.

Type: White Paper

Sponsor: Transaction Network Services




The Path to Omnichannel Marketing

Omnichannel engagement will play a huge part in the next ten years in how marketers reach both customers and prospects. As beacons, wearables, and IoT gain popularity, marketers will face greater challenges in understanding their end-to-end journeys and driving conversions.

Type: White Paper

Sponsor: RedPoint Global Inc.




PCI DSS Compliance: A Complex But Achievable Aim

Complying with the latest version of the PCI DSS may seem like a daunting task, but you can reduce this burden and the scope of your own compliance requirements by working with a partner who is a level 1 PCI DSS certified service provider. Find out more by downloading this new infographic.

Type: Infographic

Sponsor: Transaction Network Services




Are you making the most of your ATM and digital marketing opportunities?

As retail banking becomes increasingly competitive, and more and more financial institutions (FIs) vie for consumers’ attention, customer experience is increasingly important. It may even become a deciding factor in where customers bank.

Type: White Paper

Sponsor: NCR Financial Solutions




[LIVE WEBINAR] ATM management and total cost of ownership: Insights and action plans

Date: September 26, 2017 | Time: 11:00 AM EST | Duration: 1 Hour | Join our webinar to gain essential insights into issues from financial institutions and ATM deployers polled in Fiserv’s Global ATM Total Cost of Ownership survey.

Type: Webinar

Sponsor: Fiserv




Modern, Attractive Branch Design Balances Technology with Personalized Service

Discover how CapStar Bank created an accessible, boutique environment featuring an open concept floor plan with automated services and private consultation spaces.

Type: Case Study

Sponsor: Diebold Nixdorf


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