The whats and whys of EMV noncompliance at merchant-owned ATMs

If you are an IAD or ISO with processing agreements currently in force for independently owned, EMV-noncompliant ATM locations, the $64,000 chargeback question is ... "What are you going to do?"

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Restoring financial services to communities across the UK

Today, there might be 2,000 or more communities in the U.K. — real places, with real people trying to live their daily lives — without any meaningful local financial services touch points. And the situation is only likely to get worse. So, what is the answer?

Stealth and destruction: How to stop 2 extreme ATM threats

One is silent and unseen, the other is pure shock and awe. Deep insert skimming and explosive attacks are both potentially devastating to an ATM operator's business — and both are migrating around the world faster than you might think.

Not such unlikely partners: How innovation is forging a mobile-ATM alliance

As easy as it might be to perceive a yawning divide between mobile banking and more traditional, physical banking at the branch and ATM, it's becoming increasingly clear that these channels can function in harmony and complement one another.

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.


From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric financial centers. Here's how one recognized expert sees the current landscape in branch transformation.

Branch Transformation by design, part 2: The cautionary tale of Kodak

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that might help them avoid making the same mistakes as they seek to transform their branch networks and business models for a new kind of customer.

ATM Marketplace: September Top 5

Summer's over. Time to sharpen up the pencils and buckle down to the business of, well, business. You can start by reading up on ATM Marketplace features you might've missed last month.

How much cash do I have on me?

The paradox is that the more we shift to digital forms of payments — from debit and credit cards to P2P payments — the more we feel at ease with cash. Cash helps us control our budgets and simplify our transactions. If we have the cash, we make the purchase. And in our highly complex lives, it is this simplicity that resonates with us all.

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

Three presentations at the BCX Summit offered distinctly different perspectives on branch transformation. Our three-part series will share insights from each, beginning with Flushing Bank, where branch transformation netted a 28 percent reduction in FTEs (without layoffs) and a 20 percent reduction in operating costs.

Why FIs need to offer their own mobile wallet

Most consumers want one payment app on their phone, and most would prefer it to be their bank's. But with Apple, Android and Samsung getting the jump on mobile wallets, FIs must act quickly to capture their share of consumers making the choice to go mobile.

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Three things to think about when bringing chatbots in your bank

Artificial intelligence (AI) is a hot topic, and companies everywhere are exploring how this technology can help to enhance the customer experience. The banking software company Auriga has published a whitepaper to explain what the financial industry needs to keep in mind when implementing AI-powered chat bots.

Type: White Paper

Sponsor: Auriga




[LIVE WEBINAR] Windows 10: A financial institution’s roadmap to 2020

Date: November 09, 2017 | Time: 10:00 AM EST | Duration: 1 Hour | Windows 10 lets your institution take advantage of the latest software releases, state-of-the-art systems and always-on operational excellence. Register now for this webinar to learn more about Windows 10, milestones and key dates for preparing your fleet.

Type: Webinar

Sponsor: Diebold Nixdorf




¿Le está sacando el máximo provecho a sus oportunidades de marketing digital y en cajeros automáticos?

A medida que la banca minorista se torna cada vez más competitiva y que una mayor cantidad de instituciones financieras (financial institutions, FI) compiten por la atención de los consumidores, la experiencia del cliente se vuelve más y más importante.

Type: White Paper

Sponsor: NCR Financial Solutions




Czy w pełni wykorzystujecie możliwości swoich bankomatów i marketingu cyfrowego?

Ponieważ bankowość detaliczna staje się coraz bardziej konkurencyjna i coraz więcej instytucji finansowych walczy o uwagę konsumentów, obsługa klienta jest coraz ważniejsza. Może się ona nawet stać kluczowym czynnikiem przy wyborze banku przez klienta.

Type: White Paper

Sponsor: NCR Financial Solutions


[WEBINAR] Deep insert skimming and ATM explosive attacks: Case studies in preventing ATM crime migration

In this webinar, industry expert Henco Bezuidenhout and TMD Security discuss case studies in preventing ATM crime migration. Download now!




Tirez-vous le meilleur de votre automate et des opportunités de marketing digital?

La banque de détail devient de plus en plus compétitive, et de plus en plus d’institutions financières tentent d’attirer l’attention des consommateurs, l’expérience client étant de plus en plus important. Cela peut même devenir un facteur décisif dans le choix des clients en matière de banque.

Type: White Paper

Sponsor: NCR Financial Solutions


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