Why 24/7 self-service availability is vital in the mobile era

The groundbreaking models of Amazon and iTunes have ushered in a new era of consumer demand for services that are delivered quickly, easily and 24/7. Financial institutions need to be ready to meet this level of expectation in the self-service channel.

First look: 2017 ATM and Self-service Software Trends

Which ATM and self-service functionalities will give your FI the sharpest competitive edge? Find out in a free one-hour webinar on Aug. 22, as KAL and ATM Marketplace break down the data from the 2017 ATM and Self-service Software Trends study.

Cardtronics battens down for the ATM industry's 'perfect storm'

In a Q2 earnings call, Cardtronics CEO Steve Rathgaber discussed the serious challenges facing ATM industry providers in the short term — and some surprisingly optimistic expectations for the long run.

First National Bank of Omaha finds strength in a growing branch network

Expanding the options for customers to communicate and transact with us outside the branch doesn't necessarily translate to the end of the bank branch as we know it. In fact, our experience has been quite the contrary.

ATM Marketplace: July Top 5

Second quarter earnings for two major ATM-makers fizzled like damp fireworks, but a feature recapping 50 years of ATM progress reminded us that there's still plenty to celebrate about a half-century-old machine that continues to revolutionize retail banking.

6 essentials of a customer loyalty-building mobile banking app

To remain in the digital vanguard and to win and retain customers, financial institutions need to design their digital offerings with some very specific objectives in mind. How many does your mobile app achieve?

How to become a surcharge heavyweight

ATM deployers can use big data to increase surcharge revenue by more than $1,000 per ATM, per year. Here's how …

An abandoned program still haunts ATM operators

When Operation Choke Point was halted and financial institution regulators were directed to pull back on enforcement, the ATM industry thought it could breathe a sigh of relief. Unfortunately, the bank account closures haven't stopped.

As ATM sales slump through H1, NCR hangs its hat on H2 gains

The company saw a year-over-year downturn of 21 percent in Q2 ATM revenues, but says Q4 projects, expanding profit margins and growth in its software and services segments will see NCR through to the end of 2017 with its full-year earnings forecast intact.

In earnings call, Diebold unpacks a disappointing Q2

In a Q2 earnings call with analysts, Diebold Nixdorf executives detailed events leading up to the announcement two weeks ago that the company would not meet its initial full-year earnings expectations.

The 3 things India needs to go cashless

Demonetization in India is a policy of extraordinary scope and ambition, combining advanced solutions in identity, mobile and payments to revolutionize commerce and financial services across the nation.

Here's what FIs stand to gain by studying grocery stores

Customers want the same things in their day-to-day banking that they've come to expect from a grocery run: convenience, control and efficiency. Today, bankers have no less ability than grocers to accommodate these wants through self-service technologies.

ATM Marketplace: June Top 5

In June, summer got off to a start, a Diebold Nixdorf patent case at the ITC came to an end (sort of) and ATM Marketplace marked the beginning of the automated teller machine's next 50 years with anecdotes about its first 50.

The unconquerable attraction of cash

Fintech investment hit an all-time high in 2016, but has this massive investment translated into consumer adoption? A new study suggests that it might not have — at least, not yet.

50 little-known facts about ATMs

Of course you know that the first ATM was installed at a Barclays bank on this day in 1967. But do you know why Barclays chose to install their prize technology 10 miles away from the center of London at their Enfield branch?

The new frontier in ATM deployments

In the years to come, creativity will be the lifeblood of the ATM industry, and this will mean taking a fresh look at who we consider a competitor or a partner. The lines are getting more blurred by the day.

Potential and pitfalls for FIs in the Internet of Things

At the Interactive Customer Experience Summit in Dallas, banking and restaurant execs discussed how they are using technology to improve their business and what challenges they face as they implement new technologies.

Who wants a cashless society?

Over the last few years, the rise of new and innovative digital payments has meant that the concept of a cashless society is a more realistic prospect than ever before. But questions remain about whether this type of environment will be accepted by consumers.

Are we there yet? Understanding the complexities of blockchain production

At this week's Blockchain and Digital Currency Conference in New York, blockchain project veterans explained why getting up and running with blockchain technology is a moon shot, not a road trip.

Getting past square one: How to apply DevOps to ATM testing

In ATM testing, the discovery of QA issues can mean going back to square one on an implementation project. Usually, this results in delayed deployment and significant unplanned cost. There is a solution to this problem, though. It's called DevOps.

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