Banking in depth: Embracing disruption, transformation and high-touch customer experience

Banking in depth: Embracing disruption, transformation and high-touch customer experience

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.

How blockchain could choke off ATM money-laundering

How blockchain could choke off ATM money-laundering

AML-KYC regs are a helpful tool for fighting crime, but a headache for ATM operators. Could there be a simple, cost-effective, surefire solution to the problem — something less punitive than Operation Choke Point? Could that something be distributed ledger technology?

How can trending technologies enhance the user experience?

How can trending technologies enhance the user experience?

Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit.

ATM Marketplace: November Top 5

ATM Marketplace: November Top 5

November kicks off the holiday season in the U.S., but judging by the underwhelming Q3 earnings reported early in the month by ATM industry mega-brands — and covered in three of our top five features for November — the festivities may fall a little flat for some.

How to grow a financial institution in an era of uncertainty

How to grow a financial institution in an era of uncertainty

Customer expectations for omnichannel engagement and the move toward open banking can be viewed as challenges, but they can also be seen as opportunities for the FI with an effective strategy for staying competitive in an increasingly diverse marketplace.

For the small ATM operator, big opportunities

For the small ATM operator, big opportunities

The landscape for the small ATM operator is changing rapidly,  but cash is not going away as a payment vehicle. Successful small ISOs will be nimble and resourceful enough to use these major changes to grow their business.

Do bitcoin and blockchain have a future in financial services?

Do bitcoin and blockchain have a future in financial services?

Distributed ledger technology undoubtedly has characteristics that could improve payment processing efficiency and security ... if financial service providers take steps now to mitigate risks that almost always accompany the introduction of new technologies.

Cardless ATM transactions and the 'full monty' mobile wallet experience

Cardless ATM transactions and the 'full monty' mobile wallet experience

Are we finally at a point where we can leave the leather bifold in the dresser and go the "full monty" with mobile wallets? One commentator gave it a try ... and found that cardless ATMs made the experiment a lot more manageable.

Managing ATM networks in the age of disruption: Head, not hype

Managing ATM networks in the age of disruption: Head, not hype

Issues such as falling cash demand and branch closures could present a challenge to ATM deployers. They'll need to use their heads to sort out the real-world problems from the exaggerated predictions and come up with a sound approach to fleet management.

In for the long haul: 13 things an FI needs in a fintech partner

In for the long haul: 13 things an FI needs in a fintech partner

Much has been written about the need for partnerships between banks and fintechs, but success can occur only if the partners work together with a shared commitment to overcoming the inevitable challenges ahead.

Cardtronics sets out on troubled waters as CEO signs off

Cardtronics sets out on troubled waters as CEO signs off

As market shifts challenge the brand's earnings model, Steve Rathgaber made the last earnings presentation of his 8-year tenure at the helm of Cardtronics, and expressed confidence that the leadership team he's built will carry on to find a profitable way forward.

Three quarters, no change in ATM outlook for Diebold Nixdorf

Three quarters, no change in ATM outlook for Diebold Nixdorf

In Q3, ATM sales continued a downward trend that CEO Andy Mattes said would most likely continue until midyear 2018. In the meantime, the company is focusing on software and services, business segments that are generating double-digit sales increases, and moving forward with initiatives to integrate operations and cut costs.

On the road again: Mapping the migration of your ATM fleet to Windows 10

On the road again: Mapping the migration of your ATM fleet to Windows 10

Just four years after the ATM industry's migration to Windows 7, the next OS upgrade — to Windows 10 — looms two short years away. Join our free Nov. 9 webinar and learn how to achieve a smooth and timely installation that gives your FI the biggest bang for its buck.

ATM Marketplace: October Top 5

ATM Marketplace: October Top 5

October's gone and, with it, the clamor and rush of fall conferences and trade shows. Now's the time to catch up on ATM Marketplace features you missed in all the excitement, so grab a leftover bag of M&M's from the trick-or-treat bowl and enjoy the read.

No rabbit in the hat: Q3 ATM orders fail to materialize for NCR

No rabbit in the hat: Q3 ATM orders fail to materialize for NCR

After a quarter that management described as "sobering," the ATM giant was forced to lower revenue expectations for the year and hope for better results in 2018.

Signal or noise?: Deciphering the value of cryptocurrencies

Signal or noise?: Deciphering the value of cryptocurrencies

Understanding the potential of blockchain and decentralized applications begins with asking the right questions about what they're for and what gives them value.

Stealth and destruction: How to stop 2 extreme ATM threats

Stealth and destruction: How to stop 2 extreme ATM threats

One is silent and unseen, the other is pure shock and awe. Deep insert skimming and explosive attacks are both potentially devastating to an ATM operator's business — and both are migrating around the world faster than you might think.

Weighing the pros and cons of bank app-based mobile payments

Weighing the pros and cons of bank app-based mobile payments

There are plenty of upsides and downsides facing a financial institution with plans to forge its own way in mobile payments. Industry executives at last month's Bank Customer Experience Summit in Chicago agreed that FIs should be aware of, and explore, all developments in the industry.

Not just a problem 'over there': The migrating threats of ATM explosive and deep insert skimming attacks

Not just a problem 'over there': The migrating threats of ATM explosive and deep insert skimming attacks

Deep insert skimming, which first took hold in Europe, is now spreading like wildfire in the US. And explosive attacks, once viewed as 'not our problem,' have been carried out against four California ATMs in the past 6 months. What's up with that? Find out — and learn how to protect your own fleet — in a free webinar.

Branch Transformation by design, part 2: The cautionary tale of Kodak

Branch Transformation by design, part 2: The cautionary tale of Kodak

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that might help them avoid making the same mistakes as they seek to transform their branch networks and business models for a new kind of customer.

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ATM Marketplace: November Top 5