Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers, and quite a few questions packed into the 60-minute presentation.
Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13, during a banquet held as part of the 6th annual Bank Customer Experience Summit in Chicago.
Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.
Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an understanding of how consumers are engaging with payments on a day-to-day basis.
Research analyst John McKee and Mobile Payments Today Editor Will Hernandez look behind the battle lines at Kroger's clash with Visa, and discuss events leading to the long-awaited adoption of contactless at Costco.
Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the mobile channel during her opening keynote last week at CONNECT: The Mobile CX Summit in Chicago.
There's no other way to describe Aug. 1 in the annals of Diebold Nixdorf history. The company reported unpleasantly surprising Q2 earnings first thing in the morning, and it was right downhill from there, as DN stock tumbled 37 percent by the end of the day.
A recent study from A.T. Kearney urges FIs en masse to begin issuing contactless cards now that merchants have the necessary payment terminals and consumers are more aware of the “tap,” thanks to NFC-enabled mobile payments.
'Erica, why do I need a mobile wallet?': Active use of AI in banking depends on the value proposition
Bank of America announced on Friday that its mobile virtual assistant, "Erica," has now been adopted by 2 million customers. But will they stay on as active users? That depends on whether BofA can make a case for Erica's usefulness as an everyday financial tool.
While delivery of retail banking services is growing more complex, accountholders are growing more impatient with service disruptions and slow transaction speeds. A free webinar and white paper offer a single, elegant solution to both issues.
As rapidly as retail banking is changing today, consumer expectations are changing even faster. How is an FI supposed to keep pace and keep customers happy? The answer lies in the effective use of real-time data, and an upcoming webinar will explain why — and how.
PayPal's planned purchase of iZettle the "European version of Square," will extend the online payment giant's reach in the retail payments space, particularly into the stores of small and medium-size merchants that traditionally have been the most cash-reliant.
A free webinar on May 29 will explain how advances in AI can help financial institutions more precisely manage the cash in their ATMs in order to reduce risk, increase opportunities for cash investment and provide consistent, cost-effective cash access for customers.
In today's criminal underworld, jackpotting is serious business. And, increasingly, the business of ATM security providers is to help FIs and IADs understand, anticipate and defend against logical attacks such as jackpotting. Which is what TMD Security did in a recent free webinar.
Yogi Berra might have called NCR Q1 results "deja vu all over again," as ATM sales continued to decline. But with a new CEO and chairman of the executive board, the company believes it has all the pieces in place to complete its evolution into a software-driven, hardware-enabled enterprise.
With a storm front of OS upgrades, security threats and industry disruptors on the horizon, ATM operators might feel like somebody's trying to rain on their parade. Our most popular articles last month offered solutions to help them weather changes across the industry.
Some clues as to why: 91 percent of participants in a Citi study have experienced positive outcomes from mobile banking, including greater awareness of their financial situation; fewer concerns about managing finances; and a better understanding of their bank's services.
Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.
How big a threat is jackpotting for your ATM fleet, and how can you mitigate that threat? In a free one-hour webinar on Thursday, security experts answer both of these questions.
Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her company's work with so many of the technologies that enable interactive customer experiences of today — and tomorrow.