Consumer-Centric Experience

Consumer-Centric Experience

In an era where personalization is key, and the demand for an omnichannel environment is pervasive, we must look at consumers as individuals with individual needs, a "segment of one".

Type: Infographic

Sponsor: Diebold Nixdorf


ATM Monitoring: The Good, the Bad & the Ugly

ATM Monitoring: The Good, the Bad & the Ugly

Manage your self-service ecosystem end-to-end and enhance your brands integrity.

Type: Infographic

Sponsor: Diebold Nixdorf


Are you making the most of your ATM and digital marketing opportunities?

Are you making the most of your ATM and digital marketing opportunities?

As retail banking becomes increasingly competitive, and more and more financial institutions (FIs) vie for consumers’ attention, customer experience is increasingly important. It may even become a deciding factor in where customers bank.

Type: White Paper

Sponsor: NCR Financial Services


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FEATURES


Meet your skimmable daily source for payments and fintech news ...

Meet your skimmable daily source for payments and fintech news ...

This month, ATM Marketplace will be joined by an all-new publication designed to bring you a concentrated dose of the day's biggest stories about banking, payments, financial technologies and the consumer trends driving a tumult of change in the world of money.

A quantum leap: How will banks cope with tomorrow's tech?

A quantum leap: How will banks cope with tomorrow's tech?

Last century, one of most dramatic changes to the banking ecosystem was the integration of digital technology, both with back office and customer-facing systems. Today, we are entering a whole new phase.

Mobile banking use is skyrocketing ... Now what?

Mobile banking use is skyrocketing ... Now what?

Consumers regularly log onto mobile banking to conduct routine tasks. But to keep people engaged and foster brand loyalty, banks need to constantly expand the range of services available via this channel — which means more choice and convenience for users.

Banks at a crossroads: The future of ATMs

Banks at a crossroads: The future of ATMs

In North America, the ATM channel is maintaining its central role as a core banking touchpoint with the consumer. But on the other side of the ocean, some major European companies seem to think the ATM channel is a dying business. So, who is right?

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny valley" problem — that uneasiness people feel when presented with an image that is almost, but not quite, human.

How Intel is redefining the customer experience through technology

How Intel is redefining the customer experience through technology

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her company's work with so many of the technologies that enable interactive customer experiences of today — and tomorrow.

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.

In a mobile banking era, the ATM is more important than ever

In a mobile banking era, the ATM is more important than ever

Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions, making these machines an increasingly critical point of connection between an FI and its customers.

NCR turns the page on a challenging year

NCR turns the page on a challenging year

In a late afternoon earnings call on Feb. 8, NCR Corp. delivered the final word on disappointing earnings results for 2017, and described some of the "transformational efforts" the company is now undertaking in order to change up the storyline in 2018.

An oasis in the cash desert: How UK FIs can reinvent the ATM channel

An oasis in the cash desert: How UK FIs can reinvent the ATM channel

The U.K. banking industry is being challenged to allay consumers' fears over the loss of thousands of branches, while keeping free ATMs profitable enough to remain open. It's a balancing act that requires a new way of thinking about ATMs and the services they offer.

ATMIA 2018 conference offers a view to the decade ahead in ATM innovation

ATMIA 2018 conference offers a view to the decade ahead in ATM innovation

After a year spent celebrating the 50th anniversary of the ATM, this year's ATMIA US conference theme, "Innovate and Succeed: The Next Decade for ATMs," serves as a reminder that it's time to put away the party hats and turn our full attention to the future.

Video: Should payments providers adopt a single mobile platform?

Video: Should payments providers adopt a single mobile platform?

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other side are industry-watchers who believe that uniformity is the hobgoblin of stunted innovation.

Keeping up with consumers: Is it really worth the hassle?

Keeping up with consumers: Is it really worth the hassle?

Panelists at this week's Consumer Electronics Show in Las Vegas drew an SRO crowd for "Never talk to a human again," a discussion of heightened consumer expectations in this new automated age, and the payoffs and perils involved in trying to keep up with them.

Auriga Branch Transformation 2017

Auriga Branch Transformation 2017

David Smith from Auriga speaks to us at Branch Transformation 2017. He discusses with Fintech Finance about Branch Transformation, current projects and technology applied to banking service automation as a tool for enhancing customer experience and making the branch of the future smarter.




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Today's bank branches utilize more self-service and automation technologies than just the ATM. Check out this Research Center to learn about the latest bank branch automation and teller automation technologies.

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