The Global Classroom: Branch Transformation

After engaging with more than 750 financial institutions around the world, the Diebold Nixdorf Branch Transformation Team has identified some of the most innovative, transformative ways different regions are making banking better.

Type: Infographic

Sponsor: Diebold Nixdorf




Bringing the personal branch banking experience to the ATM

At NCR, we know that sales are vital to grow your business. But we also understand that transforming your branches might seem like a massive step.

Type: Brochure

Sponsor: NCR Financial Solutions




Eight Steps to Successful Cash Recycling

There’s no longer a debate about whether financial institutions should implement cash recycling systems (CRS) in their branches and ATMs. The question is how to do so.

Type: White Paper

Sponsor: Diebold Nixdorf


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FEATURES


The new branch: Everyone's 'cup of tea'?

Could unusual innovations such as the 'branch cafe' provide the answer to that perplexing question of how banks should evolve in order to attract and serve customers in our changing culture?

How are you setting your ATM strategy?

Knowing that a million transactions happened at a location is not tremendously helpful if you don't have the particulars about what is driving consumer behavior at that location and making the site valuable.

Branch Transformation and Self-Service Banking

Assisted self-service is central to the branch transformation process. At the "Branch Transformation" conference in London, Auriga presented an innovative omnichannel approach to assisted self-service devices, allowing customers to conduct various operations autonomously, faster and more effectively.


New Branch Model: An Innovative Customer Reception Solution From Auriga

Soon it will be possible, when visiting a modern bank branch, to experience an innovative solution that transforms and optimises the branch visit experience. It will allow visitors - both current customers and potential customers - to gain immediate access to all branch services and to choose the method they prefer to access the service they want.


Driving Bank Branch Innovation

Auriga is focusing internationally, and chose the Branch Transformation conference in London to launch its two new solutions: WWS Customer Management to improve the reception and service customers receive in a branch and WWS Cash Management to ensure banks manage cash more efficiently.


DAI SILOS VERTCALI ALL'OMNICANALITA': OMNICHANNEL BANKING IN CIFRE

Ad oggi, sono poche le banche che adottano una strategia digitale realmente integrata. Tuttavia, molte di loro stanno pianificando oppure già stanno lavorando per superare un’impostazione verticale divisa “per silos”, andando verso un sistema omnicanale. Il presente articolo offre uno sguardo sul panorama odierno della omnicanalità in banca.

Briser les silos : objectif omnicanal

Bien que la plupart des institutions financières opèrent sur plusieurs canaux de distribution et offrent une large gamme de services, peu ont à ce jour adopté et déployé une vraie stratégie omnicanal. En voici un aperçu avec quelques résultats clés.

Seamless statt Silos: Omnichannel Banking in Zahlen

Wenige Finanzinstitute setzen ein einziges integriertes Managementsystem ein. Jedoch wären die meisten es gern und viele gerade Pläne erarbeiten um Omnichannel-Systeme zu implementieren. Eine von Auriga gesponserte Infografik bietet einen Überblick über die aktuelle Situation des Omnichannel Banking, in Zahlen.

4 reasons why modernization matters in retail banking

In the retail banking industry today, standing still might be one of the biggest risks an FI can take. This is particularly true in areas like the ATM channel, which is so established and familiar that some FIs might not even consider how much potential it has for innovation.

Video: 3 models for the future of branch banking

At the BCX Summit last fall, Meredith Deen of FMSI presented three branch models that allow staff to deliver banking products and services to the customer in the way that's most comfortable for both.

How BMO used a 'smart campaign' to introduce digital innovation

With four major digital initiatives to introduce in just two weeks, BMO marketing execs were confronted with the question, 'How do we bring this all together and reinvent ourselves in a way that breaks through the clutter ... and doesn't overwhelm our staff?'


Branch transformation goals: Grow revenue, reduce costs, unlock great customer experiences

In a fast-paced 15-minute presentation, NCR's Andy Aceto explains that the first task in branch transformation is to define the problem. And the solution, he says, 'is not about technology.'


How are you driving digital engagement in the branch?

Evolving technology has enabled financial institutions to answer today's consumer expectations for better, more convenient banking. That focus on the customer experience can extend to the branch and help create a more modern and unified experience across channels.

ATM Marketplace: November's top 5 reads

November served up heaping helpings of innovation (branch transformation, cardless ATM access, brainstorming the self-service devices of the future) and contemplation (the ATM turns 50! And how does Cardtronics keep racking up those big quarterly earnings?) Here's what you might have missed.

3 keys to successful branch transformation

As financial services become more and more commoditized, FIs are finding that branch transformation is the best way to differentiate themselves. But they are sometimes failing to understand the process involves more than the deployment of shiny new technologies.

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Diebold Nixdorf is the world leader in connected commerce, providing best-in-class consumer touchpoints that support the “always on” automation needs of the financial industry. We’re shaping the future of transactions with a services-led, software-enabled approach that is supported by cutting-edge technology.



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