Automation Technology and a Focus on Personal Connections Drove Efficiencies for This Community Bank

Automation Technology and a Focus on Personal Connections Drove Efficiencies for This Community Bank

With a rich, 125-year history in the region, First Citizens National Bank (FCNB) was ready to raise the bar for its consumers. The bank engaged in a strategic branch transformation project that included a de novo branch as well as a rebuild of the highest volume branch in their network.

Type: Case Study

Sponsor: Diebold Nixdorf


[WEBINAR] ATM management and total cost of ownership: Insights and action plans

[WEBINAR] ATM management and total cost of ownership: Insights and action plans

Download this webinar to gain essential insights into issues from financial institutions and ATM deployers polled in Fiserv’s Global ATM Total Cost of Ownership survey.

Type: Webinar

Sponsor: Fiserv


ATM Total Cost of Ownership Guide

ATM Total Cost of Ownership Guide

This guide provides global insights and best practices for ATM ownership and management.

Type: Guide

Sponsor: Fiserv


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FEATURES


Keeping up with consumers: Is it really worth the hassle?

Keeping up with consumers: Is it really worth the hassle?

Panelists at this week's Consumer Electronics Show in Las Vegas drew an SRO crowd for "Never talk to a human again," a discussion of heightened consumer expectations in this new automated age, and the payoffs and perils involved in trying to keep up with them.

The ATM is dead ... long live the ATM!

The ATM is dead ... long live the ATM!

Tabloid newspapers across the world have speculated over the future of the ATM, debating everything from integration with AI and robotics down to whether there really is a long-term future for these machines in an allegedly imminent cashless world.

Banking in depth: Embracing disruption, transformation and high-touch customer experience

Banking in depth: Embracing disruption, transformation and high-touch customer experience

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.

How to grow a financial institution in an era of uncertainty

How to grow a financial institution in an era of uncertainty

Customer expectations for omnichannel engagement and the move toward open banking can be viewed as challenges, but they can also be seen as opportunities for the FI with an effective strategy for staying competitive in an increasingly diverse marketplace.

Watch highlights from this year's Bank Customer Experience Summit

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.




From promising to proven: The state of branch transformation

From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric financial centers. Here's how one recognized expert sees the current landscape in branch transformation.

Branch Transformation by design, part 2: The cautionary tale of Kodak

Branch Transformation by design, part 2: The cautionary tale of Kodak

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that might help them avoid making the same mistakes as they seek to transform their branch networks and business models for a new kind of customer.

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

Three presentations at the BCX Summit offered distinctly different perspectives on branch transformation. Our three-part series will share insights from each, beginning with Flushing Bank, where branch transformation netted a 28 percent reduction in FTEs (without layoffs) and a 20 percent reduction in operating costs.

5 ways FIs can create 'remarkable experiences'

5 ways FIs can create 'remarkable experiences'

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are completely transforming the consumer landscape — and the very essence of retail banking.

7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

Networld Media Group honored seven innovators in banking and mobile technologies at a dinner and awards gala Sept. 19 in conjunction with the Bank Customer Experience Summit.

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.

First National Bank of Omaha finds strength in a growing branch network

First National Bank of Omaha finds strength in a growing branch network

Expanding the options for customers to communicate and transact with us outside the branch doesn't necessarily translate to the end of the bank branch as we know it. In fact, our experience has been quite the contrary.

Here's what FIs stand to gain by studying grocery stores

Here's what FIs stand to gain by studying grocery stores

Customers want the same things in their day-to-day banking that they've come to expect from a grocery run: convenience, control and efficiency. Today, bankers have no less ability than grocers to accommodate these wants through self-service technologies.

Potential and pitfalls for FIs in the Internet of Things

Potential and pitfalls for FIs in the Internet of Things

At the Interactive Customer Experience Summit in Dallas, banking and restaurant execs discussed how they are using technology to improve their business and what challenges they face as they implement new technologies.

3 tips to successful deployment of deposit automation

3 tips to successful deployment of deposit automation

Though the concept of depositing cash or checks at the ATM is not new, many community banks and credit unions are revisiting its benefits as they work toward their branch transformation goals. Here's how to roll it out successfully to employees and consumers.

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Today's bank branches utilize more self-service and automation technologies than just the ATM. Check out this Research Center to learn about the latest bank branch automation and teller automation technologies.

NEWS