Windows 10: Prepárese. Asegúrese. Cumpla con los requisitos.

Windows 10: Prepárese. Asegúrese. Cumpla con los requisitos.

Este documento informativo explica por qué las instituciones financieras (IF) y otros propietarios de cajeros automáticos deben comenzar a prepararse desde ahora para actualizar sus cajeros automáticos y otros terminales de autoservicio para Windows 10.

Type: White Paper

Sponsor: NCR Financial Services


Enhancing the End-to-End Customer Experience with Real-Time Data

Enhancing the End-to-End Customer Experience with Real-Time Data

What do top banking priorities such as digital transformation, enhancing customer analytics capabilities and reducing operational costs have in common? They all require one thing for solid execution: Open access to customer transaction data.

Type: White Paper

Sponsor: INETCO Systems Limited


Are you making the most of your ATM and digital marketing opportunities?

Are you making the most of your ATM and digital marketing opportunities?

As retail banking becomes increasingly competitive, and more and more financial institutions (FIs) vie for consumers’ attention, customer experience is increasingly important. It may even become a deciding factor in where customers bank.

Type: White Paper

Sponsor: NCR Financial Services


See More »

FEATURES


Banks at a crossroads: The future of ATMs

Banks at a crossroads: The future of ATMs

In North America, the ATM channel is maintaining its central role as a core banking touchpoint with the consumer. But on the other side of the ocean, some major European companies seem to think the ATM channel is a dying business. So, who is right?

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Virtual tellers: The future of branch banking or captives of the 'Uncanny Valley'?

Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny valley" problem — that uneasiness people feel when presented with an image that is almost, but not quite, human.

How Intel is redefining the customer experience through technology

How Intel is redefining the customer experience through technology

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her company's work with so many of the technologies that enable interactive customer experiences of today — and tomorrow.

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.

In a mobile banking era, the ATM is more important than ever

In a mobile banking era, the ATM is more important than ever

Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions, making these machines an increasingly critical point of connection between an FI and its customers.

NCR turns the page on a challenging year

NCR turns the page on a challenging year

In a late afternoon earnings call on Feb. 8, NCR Corp. delivered the final word on disappointing earnings results for 2017, and described some of the "transformational efforts" the company is now undertaking in order to change up the storyline in 2018.

An oasis in the cash desert: How UK FIs can reinvent the ATM channel

An oasis in the cash desert: How UK FIs can reinvent the ATM channel

The U.K. banking industry is being challenged to allay consumers' fears over the loss of thousands of branches, while keeping free ATMs profitable enough to remain open. It's a balancing act that requires a new way of thinking about ATMs and the services they offer.

ATMIA 2018 conference offers a view to the decade ahead in ATM innovation

ATMIA 2018 conference offers a view to the decade ahead in ATM innovation

After a year spent celebrating the 50th anniversary of the ATM, this year's ATMIA US conference theme, "Innovate and Succeed: The Next Decade for ATMs," serves as a reminder that it's time to put away the party hats and turn our full attention to the future.

Video: Should payments providers adopt a single mobile platform?

Video: Should payments providers adopt a single mobile platform?

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other side are industry-watchers who believe that uniformity is the hobgoblin of stunted innovation.

Keeping up with consumers: Is it really worth the hassle?

Keeping up with consumers: Is it really worth the hassle?

Panelists at this week's Consumer Electronics Show in Las Vegas drew an SRO crowd for "Never talk to a human again," a discussion of heightened consumer expectations in this new automated age, and the payoffs and perils involved in trying to keep up with them.

Auriga Branch Transformation 2017

Auriga Branch Transformation 2017

David Smith from Auriga speaks to us at Branch Transformation 2017. He discusses with Fintech Finance about Branch Transformation, current projects and technology applied to banking service automation as a tool for enhancing customer experience and making the branch of the future smarter.




The ATM is dead ... long live the ATM!

The ATM is dead ... long live the ATM!

Tabloid newspapers across the world have speculated over the future of the ATM, debating everything from integration with AI and robotics down to whether there really is a long-term future for these machines in an allegedly imminent cashless world.

Banking in depth: Embracing disruption, transformation and high-touch customer experience

Banking in depth: Embracing disruption, transformation and high-touch customer experience

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.

How to grow a financial institution in an era of uncertainty

How to grow a financial institution in an era of uncertainty

Customer expectations for omnichannel engagement and the move toward open banking can be viewed as challenges, but they can also be seen as opportunities for the FI with an effective strategy for staying competitive in an increasingly diverse marketplace.

See More »



Today's bank branches utilize more self-service and automation technologies than just the ATM. Check out this Research Center to learn about the latest bank branch automation and teller automation technologies.

News