Some new and refurbished ATMs seem to have constant service issues after installation. Occasionally, the issue is simply a defective machine or part. But, most of the time, the real issue is related to power surges or fluctuations at the installation site.
One clear conclusion we can make, based on recent trends in the financial services industry, is that the increasing prevalence of new transaction methods does not necessarily mean that more traditional payment mechanisms are being left behind.
Even as migration to Windows 7 was taking place, ATM software experts warned that the OS was sure to be short-lived. As predicted, Microsoft made the official announcement early last year that Windows 7 extended support will end on Jan. 14, 2020.
It has been a very busy period for me, and more than a month since I last posted to the ATM Marketplace blog. A heavy travel schedule took me to the heart of Silicon Valley, where I met with folks...
Making the calculation to upgrade or replace an older ATM can be difficult. ATM Marketplace asked Marvin Bowers, vice president of global sales at ACG, what important factors an FI or IAD should consider when it comes time to freshen up an ATM fleet.
Neill Harris of NCR Corp. offers an in-depth look at the demonstrated benefits of ATM cash recycling, and the three simple steps that all deployers — whether FI or IAD — should take to maximize these benefits when introducing ATM cash recycling into their fleet.
Studies indicate that social media users spend 20–40 percent more with companies that engage with them via social media — and they rely on social media channels for their first line of customer service interaction.
Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny valley" problem — that uneasiness people feel when presented with an image that is almost, but not quite, human.
A broken-down washing machine got me thinking about the economics and environmental implications of obsolescence — and what the ATM industry is doing to lessen the impact of both.
The ATM wireless modem is not just a dumb black box anymore. Get to know its features and functionality and it can help you be a better ATM operator.
In part two of our series on ATM jackpotting, we spoke with Vincent Wong, program director for Security Management Software at TMD Security, about the arrival of ATM jackpotting in the U.S. and measures deployers can take to safeguard their fleet and their business.
In advance of an April 26 webinar, ATM Marketplace spoke with Vincent Wong, program director for Security Management Software at TMD Security, about the comparatively short and extremely costly history of ATM jackpotting.
Cash isn’t going anywhere for travelers, given its convenience and ubiquity. But with mobile and digital options gaining popularity around the world, we can expect more people to rely on these payment methods when traveling outside their home country.
Like all things complicated, the status of trade between countries constantly ebbs and flows. As a result, trade programs inexorably evolve and must be actively managed in order to keep trade free. Unfortunately, this simply has not happened in the U.S.
Despite the success of digital money projects such as Kenya’s M-Pesa, the majority of Africa still relies on cash, and that’s unlikely to change anytime soon. Which means that getting the right technologies and infrastructure in place to support cash access is vital.
Cash demand has risen right along with payment card transactions during the past decade-and-a-half. What's up with that? We went looking for an answer in "Payments are a-changin' but cash still rules," a publication from the Bank for International Settlements.
Cardtronics faces headwinds in a global cash delivery market that is increasingly competitive and uncertain. But if the company can build on a culture of operational excellence while shoring up a wounded balance sheet, its future would appear to be bright.
We all talk about change, and we almost always combine that with talk about disruption and innovation. I am becoming more convinced that the future of the ATM lies in its ability to keep redefining itself to meet changing user expectations.
In a lean business environment, it might seem that only larger service companies can maximize the uptime of a customer's ATM fleet. But thanks to supply chain innovations, more companies are realizing the value of an optimized service parts network.
Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions, making these machines an increasingly critical point of connection between an FI and its customers.