Like shooting fish in a barrel: How to land merchant ATM sites after EMV

Nearly 200,000 merchant-owned ATMs will not be EMV capable by the October Visa ATM liability shift deadline. So how does this movie end? While there are a number of possibilities, nearly all of them are opportunities for IADs who prepare now.

Madness in the midday sun: Time-to-cash is all that matters

It takes so many extra steps now to get cash from an ATM. The interrogation lasts for several screens as we are prompted for this and that. But at the height of summer in the American Southwest, spending extra time under the blazing sun isn't fostering good customer relations at the ATM.

Half a million strong: A salute to the much-maligned ATM

The United States can now boast of having half a million ATMs (three-quarters of them independently operated) reliably serving citizens all over the nation — despite nearly constant assault from confused regulators, politicians and pundits.

An ATM rock star

In the ATM business, as in the music business, success is about finding the right group of people to work with and thinking creatively with them in order to solve problems.

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.

Why fintechs outperform FIs in offering a meaningful mobile experience

FIs need to find a way to create and maintain meaningful relationships with customers. While that might sound like something out of the cliché handbook, it's a real problem that traditional providers continue to tackle without resounding success.

How a university ad launched a worldwide business

In the mid-nineties, ATM operator North American Cash Systems realized that their cash situation was completely out of control. Software seemed the obvious answer, but where to get programmers? That's when inspiration struck ...

The 'Galacticos' score at a winning ATMIA event

Who are the Galacticos? Only the leading figures in the payments industry who came together for the ATM Industry Association's dazzling new European event — ATM & Cash Innovation Europe 2017.

4 ways to make your ATM business more like Amazon

Amazon continues to provide a high-level example of catering to customers. By studying their methods, ATM companies can pinpoint the practices that have led to Amazon's success — and model those practices in their own business.

An ITC ruling for Hyosung brings the patent bout with Diebold right back to a draw

The bell has rung on the latest round of the Diebold-Hyosung patent matchup. The contenders have retreated to their corners with gloves raised in victory, but so far the punch stats are pretty close to 50-50.

The war on plastic

Initially hailed as innovative, it appears that Visa's 'war on cash' is in reality a war on merchant profitability and customer payment choice. However, a 'war on plastic' is a promising business case that could actually be sold to merchants.

With 'cashless challenge,' Visa puts its own interests ahead of consumers'

Last Wednesday, Visa distributed a press release touting its "Cashless Challenge" campaign in the U.S. On Thursday, the ATM Industry Association responded with a statement taking issue with the campaign, which will award a total of $500,000 — $10,000 each...

How the Sautners came to have a thriving cash logistics business … and a lonely cat

Johannes and Margit Sautner have built their thriving international business on dedicated teamwork and a lot of midnight oil.

A vanishing breed? EMV and the retail ATM

It seems likely that only serious chargeback pain or terminal shutoff will prompt many US merchants to upgrade their ATMs to perform EMV transactions. Even then, we could see merchant terminal numbers decline by as much as 25 percent.

How elotes and tamales keep a cashless society at bay

A Chicago neighborhood is one example of the many anomalies when it comes to the digital discussion and pushing mobile payments forward.

Squeezing cost out of your ATM ops with cash management solutions

Accurate cash forecasting can be hard. But ineffective cash management can be hard on the bottom line — especially when it comes to ATM operations. NCR offers insights into the capabilities and benefits FIs should expect from their cash management software solution.

Diebold gets a win — though not quite a victory — in its ATM patent battle

Diebold Nixdorf got the ruling they sought against Hyosung in their petition to the ITC, but it won't stop the import to the US of a single Hyosung ATM or affect the operation and servicing of machines already installed.

2017 BCX awards competition last call for entries: Are you in?

Through Friday, June 16, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

ATM skimming detection minus the downtime: More than a myth?

ATM malware makes for big headlines, but ATM skimming still makes up the bulk of ATM attacks worldwide. Many deployers think antiskimming solutions require a tradeoff between uptime and security — is it really just wishful thinking to imagine having both?

A passion for payments: Breaking the glass ceiling in the ATM industry

Embry's journey in payments has spanned several decades and has relied on a great deal of curiosity, gumption, team work, a little bit of luck ... and four major requirements for success as a career-oriented woman.

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