ATM forecasts and fortunes for 2018

ATM forecasts and fortunes for 2018

Blogger Daryl Cornell of Triton Systems offers five fearless predictions for 2018 — along with the caveat that any or all might be "off the mark, highly questionable or just plain wrong." ATM Marketplace will be bookmarking this page for review 365 days from now.

What O. Henry and a telephone index taught me about cash

What O. Henry and a telephone index taught me about cash

The short story, "The Gift of the Magi," and the memory of a long-ago Christmas shopping trip to a downtown dime store reminded me recently that a statement made with pennies can be infinitely more profound than one made with plastic.

An ATM business built on big ideas — and brotherhood

An ATM business built on big ideas — and brotherhood

If there were a handbook titled "ATM Business-building for Dummies," Rule No. 1 probably would be "NEVER go into business with family." But the band of brothers who founded Grant Victor would argue that it's family bonds that form the bedrock of their ATM company.

What a 'Star Wars' video game can teach the banking industry about customer expectations

What a 'Star Wars' video game can teach the banking industry about customer expectations

If there's anything consumers hate, it's hidden fees. For an example of the wrath they can generate — and the tarnish they can leave on a brand — look no further than the "Star Wars" video game released very recently by Electronic Arts.

'Gimme shelter': A tale of cyberwar, bank panic and ATM cash

'Gimme shelter': A tale of cyberwar, bank panic and ATM cash

Imagine for a moment that North Korea or some other rogue state successfully launches a cyberattack against a U.S. bank. Then consider how the ensuing spike in ATM use and bank withdrawals will result in cash shortages until deployers can react.

Growing up in the ATM industry

Growing up in the ATM industry

More than financial support for the family, Cesar Zambrano's garage-based ATM business — now grown into an international sales and service organization — provided an important learning lab for his daughters.

How Brits got easy ATM access — and could lose it just like that

How Brits got easy ATM access — and could lose it just like that

IADs in the UK have always fought an uphill battle. The fight will become harder still — in fact, hopeless for some — if the banks that own the Link ATM Network carry through with a proposal to slash fees. And IADs won't be the only losers — the public will be hurt as well.

The ATM world is in for a seismic shift ... Are you ready?

The ATM world is in for a seismic shift ... Are you ready?

The speed and magnitude of the recent changes seen in major Western ATM markets cannot be overstated. It will likely be the ability to quickly adapt — or not — that will determine the winners and the losers among independent ATM deployers.

My transaction was rejected — and it was a deposit!

My transaction was rejected — and it was a deposit!

"Check rejected for technical reasons," the screen said. What? I had endorsed it correctly and it all looked good, but rejected? Not even accepted and flagged as "pending!"

Funds disbursement via Visa: A bigger slice of the pie for ATMs?

Funds disbursement via Visa: A bigger slice of the pie for ATMs?

At Money 20/20 this week, Visa EVP Oliver Jenkyn mapped out growth opportunities that push money the other way — that is, toward the consumer — across the network's rails. It's a scenario that can mean a bigger slice of the pie for the ATM industry, too.

Mobile wallets: In a lull or just another nonstarter?

Mobile wallets: In a lull or just another nonstarter?

Is the mobile wallet movement toast? A new study concludes that consumers and merchants might just be taking a break from adopting the technology while they wait for mobile wallet proponents to solve issues involving security and ease of use.

Restoring financial services to communities across the UK

Restoring financial services to communities across the UK

Today, there might be 2,000 or more communities in the U.K. — real places, with real people trying to live their daily lives — without any meaningful local financial services touch points. And the situation is only likely to get worse. So, what is the answer?

Not such unlikely partners: How innovation is forging a mobile-ATM alliance

Not such unlikely partners: How innovation is forging a mobile-ATM alliance

As easy as it might be to perceive a yawning divide between mobile banking and more traditional, physical banking at the branch and ATM, it's becoming increasingly clear that these channels can function in harmony and complement one another.

The whats and whys of EMV noncompliance at merchant-owned ATMs

The whats and whys of EMV noncompliance at merchant-owned ATMs

If you are an IAD or ISO with processing agreements currently in force for independently owned, EMV-noncompliant ATM locations, the $64,000 chargeback question is ... "What are you going to do?"

From promising to proven: The state of branch transformation

From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric financial centers. Here's how one recognized expert sees the current landscape in branch transformation.

As 'ATM-ageddon' looms, what do we hear? Crickets

As 'ATM-ageddon' looms, what do we hear? Crickets

With less than a month to go before the VISA ATM liability shift deadline, you might expect a frantic, last-ditch effort by ATM operators to get their machines EMV-ready. But you would be wrong.

Like shooting fish in a barrel: How to land merchant ATM sites after EMV

Like shooting fish in a barrel: How to land merchant ATM sites after EMV

Nearly 200,000 merchant-owned ATMs will not be EMV capable by the October Visa ATM liability shift deadline. So how does this movie end? While there are a number of possibilities, nearly all of them are opportunities for IADs who prepare now.

Madness in the midday sun: Time-to-cash is all that matters

Madness in the midday sun: Time-to-cash is all that matters

It takes so many extra steps now to get cash from an ATM. The interrogation lasts for several screens as we are prompted for this and that. But at the height of summer in the American Southwest, spending extra time under the blazing sun isn't fostering good customer relations at the ATM.

Half a million strong: A salute to the much-maligned ATM

Half a million strong: A salute to the much-maligned ATM

The United States can now boast of having half a million ATMs (three-quarters of them independently operated) reliably serving citizens all over the nation — despite nearly constant assault from confused regulators, politicians and pundits.

An ATM rock star

An ATM rock star

In the ATM business, as in the music business, success is about finding the right group of people to work with and thinking creatively with them in order to solve problems.

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