Cardtronics faces headwinds in a global cash delivery market that is increasingly competitive and uncertain. But if the company can build on a culture of operational excellence while shoring up a wounded balance sheet, its future would appear to be bright.
We all talk about change, and we almost always combine that with talk about disruption and innovation. I am becoming more convinced that the future of the ATM lies in its ability to keep redefining itself to meet changing user expectations.
In a lean business environment, it might seem that only larger service companies can maximize the uptime of a customer's ATM fleet. But thanks to supply chain innovations, more companies are realizing the value of an optimized service parts network.
Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions, making these machines an increasingly critical point of connection between an FI and its customers.
Real-time payments infrastructure officially arrived in the U.S. with the launch of The Clearing House RTP system in November. Will the technology ultimately prove to be, as predicted, "one of the most important payment transformation efforts in our industry"?
An FI can spend millions to enhance its brand. So does it make sense that they should leave ATMs unprotected only to one day see a TV news reporter standing in front of their nicely branded ATM and talking about how many cards were compromised at this bank?
Diebold Nixdorf and NCR Corp. held earnings calls in February, but there wasn't much to love in the companies' revenue reports. Those were our top two stories last month; readers also liked our coverage of an ATMIA conference workshop on ATM physical attacks.
Field technicians are equal parts engineer, mechanic and MacGyver. They are also some of the best ATM sales and customer service people in the business. Which is why giving them the resources and training they need should be a top priority for an organization.
The U.K. banking industry is being challenged to allay consumers' fears over the loss of thousands of branches, while keeping free ATMs profitable enough to remain open. It's a balancing act that requires a new way of thinking about ATMs and the services they offer.
Penalizing independent ATM deployers in the U.K. for having "too many" ATMs in urban areas is possibly the least compelling way imaginable to persuade them to move their machines to underserved parts of the country that banks have already labeled unprofitable.
Some U.K. banks threaten to leave the Link UK Network without drastic cuts to interchange fees that enable customers to get cash from conveniently located, independently operated, free-to-use ATMs. Whether they leave or get what they want, it's the public who will pay.
What would it mean to ATM deployers in the United States if the Trump administration's "America First" policy were to extend beyond new tariffs on Korean-made washing machines to include tariffs on Korean-made ATMs and parts?
For ATM operators, two subjects were top of mind last month: The future — it being the start of the new year; and security — malware being a fast-growing ATM crime trend. In fact, it took less than 24 hours for a Jan. 30 feature about jackpotting in the U.S. to become one of the top 5 stories for the entire month.
By using India's biometric identity system, Aadhaar, as a proxy for a customer's bank account, Aadhaar Pay disintermediates traditional interchanges and rides on less expensive bank rails, lowering processing fees and promoting merchant uptake.
Because of its continuing popularity, email has grown to be a marketing staple for businesses. Here's how to ensure that your message stands out in your customer's busy inbox — and gets opened and read.
The U.S. Supreme Court will decide whether online merchants must collect taxes on out-of-state sales. The nationwide implementation of such a rule would increase costs tremendously for online sellers of ATM parts, almost certainly decreasing competition.
It is undeniable that the payment landscape is changing, and that electronic money is a key part of this. However, technological advancements are also being rolled out across ATM networks, demonstrating the continued demand among consumers for physical bank notes.
It is the need to deal with the unexpected that permeates the agenda of this year's ATMIA US conference: "Securing banking technology in the Internet of Things" … "Robots for testing ATMs" … And my favorite, "Disrupt fintechs with concierge services at the ATM."
Blogger Daryl Cornell of Triton Systems offers five fearless predictions for 2018 — along with the caveat that any or all might be "off the mark, highly questionable or just plain wrong." ATM Marketplace will be bookmarking this page for review 365 days from now.
The short story, "The Gift of the Magi," and the memory of a long-ago Christmas shopping trip to a downtown dime store reminded me recently that a statement made with pennies can be infinitely more profound than one made with plastic.