Experts from across Diebold Nixdorf’s organization -- and from around the globe --convened for a lively roundtable discussion about the challenges financial institutions face in managing the cash flowing in and out of their networks.
Digitization is here to stay – we’re a hyper-connected world with more options than ever. But that doesn’t change the fact that physical currency is a top choice of people around the world. From how much there is, to why we love to use it (and how much it costs to move it all around), here’s an inside look at the big, complicated ecosystem of cash.
As the saying goes, “Look after the pennies and the pounds will look after themselves..…”. Surprisingly, this concept can also relate to ATM and card cleaning maintenance too; if you invest a little on maintenance you will reap the rewards in the long run.
The move towards the extinction of bank branches will have many negative effects. Prominent among them is a reduction in convenient access to cash deposit and withdrawal facilities for both the public and businesses.
As financial institutions around the world start to replace aging ATM networks with more modern, feature-rich devices, those that get a head start and implement the services consumers expect will be well placed for years to come.
The other day I ran a series of workshops for a major bank regarding a project affecting a number of different customer touch points. Given the wide-reaching nature of the project, attendees included employees from various divisions — retail, ATM,...
The global base of teller assist units grew by 3.8 percent between 2010 and 2012, according to new research from RBR. This relatively modest growth rate is lower than the previous two-year period, but should not be viewed as a...
Carlos Busso, president and CEO of Santiago, Chile-based Adexus, a systems integrator and e-commerce solutions provider, talks about implementing GRG cash recycling systems in South American markets. The 7th GRG Global Customer Exchange was held Sept. 24–25 in Guangzhou, China....
Jens Bohlen, senior vice president of services at Wincor Nixdorf, talks about ATM cash recycling and cash-and-coin deposit functionalities that allow customers to take care of their banking needs when and how it works best for them. The result is increased customer satisfaction — and less traffic at the teller line.
At Wincor World 2012, Uwe Krause, vice president of banking at Wincor Nixdorf, talks about what's trending now in cash-handling. The biggest change, he says is the move toward cash recycling — both in the branch, with automated teller safes, and at the ATM, with self-service cash recycling machines.