First look: 2017 ATM and Self-service Software Trends

Aug. 11, 2017 | by Suzanne Cluckey

photo istock

On Aug. 22, ATM Marketplace and KAL ATM Software will publish the 10th annual edition of ATM and Self-service Software Trends report, an investigation of current and emerging directions for ATM and self-service device functionalities and the software that supports them.

To coincide with the release of the report, ATM Marketplace and KAL will host a free one-hour webinar sharing highlights from the 2017 software trends survey and answering questions from the audience about findings in the report. 

It's your opportunity to dig deep into this year's industry and consumer surveys and discover the likely impact of today's software trends on consumer self-service in retail banking.

As a preview of the report and webinar, we offer the excerpt below from the introduction of 2017 ATM and Self-service Software Trends.


... if you're wondering what's changed in the ATM industry during the 10-year span from the first software trends report to this one, look no further than the cover of our inaugural edition:

Notice the photograph of compact discs. 

In 2007, optical storage discs were the accepted standard for software downloads. Today, not so much.

Ten years on, super-fast broadband download speeds and software-as-a-service platforms have set the optical disc — and the built-in computer drives that read them — on the road to irrelevance.

Another clue to the changing focus of the ATM industry over the past decade is the preoccupation of the 2007–2008 report with multivendor software. The word appears no fewer than 94 times within the guide's 50 pages.

The banking industry was, at the time, migrating from the frustratingly limited OS/2 operating system to the more powerful and flexible Microsoft Windows XP platform. With that migration came a whole new world of choice — of features, of hardware, of management, of ATM fleet composition.

"Windows ATMs can handle advanced functions like automated, envelope-free deposits, bill-payment services and enhanced marketing capabilities," KAL CEO Aravinda Korala wrote in a commentary for the 2007–2008 report. "They also have made internal workings, such as remote-key distribution, more achievable, and FIs of all shapes and sizes are finally beginning to see that their ATMs can do much more than they ever thought possible."

Korala's assessment was spot-on. But what FIs didn't know then was that even as they explored the brave new world of Windows XP, worlds beyond it were already in formation, thanks in great part to an unimaginably revolutionary device — the iPhone.

Arguably, no other invention since the printing press has put so much power into the hands of so many so swiftly.

The instantaneity and mobility of the smartphone shifted the fintech universe into overdrive and, just as crucially, buckled the consumer into the driver's seat. For financial institutions and their service delivery channels, things would never be the same.

The inaugural ATM Software trends report opened with this observation:

"The ATM industry is not one to be touted for its ability to quickly change. Rapid adoption of new technology is not something the industry does well."

Perhaps not, but change it must — and will, as the trends highlighted in this 10th annual edition of the ATM & Self-service Software report clearly illustrate.


Topics: ATM Innovation, Software, Webinars

Companies: KAL ATM Software



Suzanne Cluckey
Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally. She is now the editor of ATMmarketplace.com and BlockChainTechNews.com wwwView Suzanne Cluckey's profile on LinkedIn

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