News & Media From Suzanne Cluckey
ATM Marketplace: January Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
For ATM operators, two subjects were top of mind last month: The future — it being the start of the new year; and security — malware being a fast-growing ATM…
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After years of warnings, ATM jackpotting strikes the US
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Now that EMV has taken much of the profit out of ATM skimming, criminals are taking up more sophisticated methods of thievery. So it was that the Secret…
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ATMIA 2018 conference offers a view to the decade ahead in ATM innovation
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
After a year spent celebrating the 50th anniversary of the ATM, this year's ATMIA US conference theme, "Innovate and Succeed: The Next Decade for ATMs," serves…
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Video: Should payments providers adopt a single mobile platform?
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other…
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ATM Marketplace: The 2017 Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Court battles, crime and cardless transactions were all big stories last year in the ATM industry, and no doubt will continue to make headlines this year. But…
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What O. Henry and a telephone index taught me about cash
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The short story, "The Gift of the Magi," and the memory of a long-ago Christmas shopping trip to a downtown dime store reminded me recently that a statement…
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Banking in depth: Embracing disruption, transformation and high-touch customer experience
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of…
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How can trending technologies enhance the user experience?
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial…
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ATM Marketplace: November Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
November kicks off the holiday season in the U.S., but judging by the underwhelming Q3 earnings reported early in the month by ATM industry mega-brands — and…
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Cardtronics sets out on troubled waters as CEO signs off
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
As market shifts challenge the brand's earnings model, Steve Rathgaber made the last earnings presentation of his 8-year tenure at the helm of Cardtronics, and…
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Three quarters, no change in ATM outlook for Diebold Nixdorf
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In Q3, ATM sales continued a downward trend that CEO Andy Mattes said would most likely continue until midyear 2018. In the meantime, the company is focusing…
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On the road again: Mapping the migration of your ATM fleet to Windows 10
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Just four years after the ATM industry's migration to Windows 7, the next OS upgrade — to Windows 10 — looms two short years away. Join our free Nov. 9 webinar…
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ATM Marketplace: October Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
October's gone and, with it, the clamor and rush of fall conferences and trade shows. Now's the time to catch up on ATM Marketplace features you missed in all…
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No rabbit in the hat: Q3 ATM orders fail to materialize for NCR
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
After a quarter that management described as "sobering," the ATM giant was forced to lower revenue expectations for the year and hope for better results in…
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Signal or noise?: Deciphering the value of cryptocurrencies
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Understanding the potential of blockchain and decentralized applications begins with asking the right questions about what they're for and what gives them…
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Funds disbursement via Visa: A bigger slice of the pie for ATMs?
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
At Money 20/20 this week, Visa EVP Oliver Jenkyn mapped out growth opportunities that push money the other way — that is, toward the consumer — across the…
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Stealth and destruction: How to stop 2 extreme ATM threats
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
One is silent and unseen, the other is pure shock and awe. Deep insert skimming and explosive attacks are both potentially devastating to an ATM operator's…
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Not just a problem 'over there': The migrating threats of ATM explosive and deep insert skimming attacks
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Deep insert skimming, which first took hold in Europe, is now spreading like wildfire in the US. And explosive attacks, once viewed as 'not our problem,' have…
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Branch Transformation by design, part 2: The cautionary tale of Kodak
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that…
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Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Three presentations at the BCX Summit offered distinctly different perspectives on branch transformation. Our three-part series will share insights from each…
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