News & Media From Suzanne Cluckey

ATMIA US 2019: 8 essential sessions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

There are two good reasons to escape this month to Orlando, Florida. The first is that it’s about the furthest place on the continent from the polar vortex.

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ATM Marketplace: January Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Like all Januarys, this one began with retrospectives, resolutions and predictions. Our most-read stories for the month took a last look back at highlights of…

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How USAA manages disruption: 'We have to keep advancing and innovating'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Matt Schultz, lead digital strategy and insights manager at USAA, talks with Tim Tang, director of enterprise solutions at Hughes, about disruption in the…

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All the best: ATM Marketplace top 10 features of 2018

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In 2018, major players and pain points headlined: the first ATM jackpotting attacks on U.S. soil; the next Windows operating system upgrade; and the ongoing…

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Open banking, fintechs and the shape of things to come

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this fall in Chicago, Ryan Tuttle of Euromonitor International spoke with Tim Tang, director of enterprise solutions at…

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Windows 10 migration for ATMs: The clock is ticking

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Once again, time is running down on a Microsoft Windows upgrade, this one with a deadline of Jan. 14, 2020. NCR Corp. is already working with customers to make…

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ATM Marketplace: October Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The biggest news of the month at ATM Marketplace was the release on Oct. 24 of the 11th annual ATM and Self-service Software Trends report. Though the…

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Diebold Nixdorf Q3 earnings report: Signs of growth

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

One of the best indicators of progress in Q3 was the company's first revenue increase since acquiring Wincor Nixdorf in 2016. Growth in the product and…

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NCR Q3 earnings report: Welcome news for Wall Street

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a new C-team at the helm, NCR Corp. is finding "significant cost reduction opportunities," according to the company's recently installed president and…

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First look: 2018 ATM and Self-service Software Trends

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The ATM industry's most popular report was released today and is now available for free download. Here's an excerpt ...

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ATM Marketplace: September Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

First, September rolled around, then the school buses, then the sixth annual Bank Customer Experience Summit in Chicago, where bank executives and subject…

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Rapid-fire: Bankers tackle big issues during the BCX Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers…

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Diebold Nixdorf and the Terrible, Horrible, No Good, Very Bad Day

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

There's no other way to describe Aug. 1 in the annals of Diebold Nixdorf history. The company reported unpleasantly surprising Q2 earnings first thing in the…

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ATM Marketplace: July Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

July can be a slow, sleepy summer month. Or not. At ATM Marketplace it was definitely "or not," as we worked to bring you the latest on ATM security-related…

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ATM Marketplace: June Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It's officially summer. And it feels like it. Whether you're headed to the lake, the cabin, the pool, or indoor refuge with working AC for the July 4 holiday…

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Real-time data: The key to transaction satisfaction for the contemporary bank accountholder

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

While delivery of retail banking services is growing more complex, accountholders are growing more impatient with service disruptions and slow transaction…

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How banks can meet the need for speed in an omnichannel age

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As rapidly as retail banking is changing today, consumer expectations are changing even faster. How is an FI supposed to keep pace and keep customers happy?

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ATM Marketplace: May Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

ATM deployers are looking ahead: In May, the first and second most-read stories were concerned with the future of the industry. The remainder of the top five…

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A mixed bag: US banking reg rollbacks are met with approval and alarm

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In May, President Trump signed a flurry of legislative measures, keeping a campaign promise to roll back bitterly opposed rules and regulations levied against…

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How AI can save your FI on ATM cash management

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A free webinar on May 29 will explain how advances in AI can help financial institutions more precisely manage the cash in their ATMs in order to reduce risk…

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