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How USAA manages disruption: 'We have to keep advancing and innovating'

| by Suzanne Cluckey

Matt Schultz, lead digital strategy and insights manager at USAA, talks with Tim Tang, director of enterprise solutions at Hughes, about disruption in the banking industry, the challenges of staying ahead of the competition, and the demand to provide the digital innovations members need in order to better manage their everyday financial lives.


Topics: ATM & Mobile Banking, Bank / Credit Union, Bank Customer Experience Summit, Branding, Omnichannel Banking, Trends / Statistics

Companies: Hughes



Suzanne Cluckey

Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally.




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