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Rapid-fire: Bankers tackle big issues during the BCX Summit

Rapid-fire: Bankers tackle big issues during the BCX Summit

Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers, and quite a few questions packed into the 60-minute presentation.

Banking, fintech innovators recognized with Bank Customer Experience awards

Banking, fintech innovators recognized with Bank Customer Experience awards

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13, during a banquet held as part of the 6th annual Bank Customer Experience Summit in Chicago.

Podcast tackles pros and cons of cashless society

Podcast tackles pros and cons of cashless society

Host Will Hernandez, editor of Mobile Payments Today, talks with Ankit Kumar from Gemalto about the ramifications — both positive and negative — of a cashless society.

Podcast: USAA's branchless system for military pushes mobile banking technology forward

Podcast: USAA's branchless system for military pushes mobile banking technology forward

Host Will Hernandez, discusses USAA's unique branch-less mobile banking system, which services the U.S. military. USAA is typically on the cutting edge of mobile banking, and Phil Leininger, the GM of Omnichannel Sales & Service of USAA, talks about their advancements in mobile technology.

Faster, smarter: How to enhance your customer's payment experience

Faster, smarter: How to enhance your customer's payment experience

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an understanding of how consumers are engaging with payments on a day-to-day basis.

'But this is how we've always done it!': 5 ways your FI can break down barriers to a digital mindset

'But this is how we've always done it!': 5 ways your FI can break down barriers to a digital mindset

You can no longer look at digital as a distinct channel serving a specific segment of your customer base. Every consumer is a digital consumer, and to be in banking means you have to be in digital banking. Digital is no longer an expense; it's a necessary investment that can deliver real returns for the financial institution.

How Citi maximizes the mobile experience in an omnichannel banking world

How Citi maximizes the mobile experience in an omnichannel banking world

Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the mobile channel during her opening keynote last week at CONNECT: The Mobile CX Summit in Chicago.

5 key characteristics of a digital banking mindset

5 key characteristics of a digital banking mindset

Every consumer is a digital consumer, and to be in banking means you have to be in digital banking. Frankly, digital is no longer an expense; it's a necessary investment that can deliver real returns for the financial institution.

Podcast: A conversation with Citi about loyalty programs and the mobile experience

Podcast: A conversation with Citi about loyalty programs and the mobile experience

Mary Hines, Citi managing director of customer engagement and innovation talks with host Will Hernandez about the challenges and rewards of implementing a mobile loyalty program. Hernandez also chats with Kiosk Marketplace Editor Elliot Maras about the relationship between mobile and kiosks.

'Erica, why do I need a mobile wallet?': Active use of AI in banking depends on the value proposition

'Erica, why do I need a mobile wallet?': Active use of AI in banking depends on the value proposition

Bank of America announced on Friday that its mobile virtual assistant, "Erica," has now been adopted by 2 million customers. But will they stay on as active users? That depends on whether BofA can make a case for Erica's usefulness as an everyday financial tool.

Meet your skimmable daily source for payments and fintech news ...

Meet your skimmable daily source for payments and fintech news ...

This month, ATM Marketplace will be joined by an all-new publication designed to bring you a concentrated dose of the day's biggest stories about banking, payments, financial technologies and the consumer trends driving a tumult of change in the world of money.

The video-ready FI: 8 steps to success

The video-ready FI: 8 steps to success

There’s no doubt that video banking will become a must-have in the next few years. By implementing it today, you’ll have a competitive differentiator in your market and can reap the benefits that others have already discovered.

Mobile banking use is skyrocketing ... Now what?

Mobile banking use is skyrocketing ... Now what?

Consumers regularly log onto mobile banking to conduct routine tasks. But to keep people engaged and foster brand loyalty, banks need to constantly expand the range of services available via this channel — which means more choice and convenience for users.

How banks can meet the need for speed in an omnichannel age

How banks can meet the need for speed in an omnichannel age

As rapidly as retail banking is changing today, consumer expectations are changing even faster. How is an FI supposed to keep pace and keep customers happy? The answer lies in the effective use of real-time data, and an upcoming webinar will explain why — and how.

Mobile banking is vital to consumers, Citi says

Mobile banking is vital to consumers, Citi says

Some clues as to why: 91 percent of participants in a Citi study have experienced positive outcomes from mobile banking, including greater awareness of their financial situation; fewer concerns about managing finances; and a better understanding of their bank's services.

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Omnichannel banking breaks down the silos of multiple, disconnected consumer touch points in order to create a fluid and consistent banking environment in which customers move easily from channel to channel as they address various banking needs. An omnichannel approach delivers improved convenience and satisfaction for the consumer — and increased efficiency and profitability for the FI.

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