Omnichannel Marketing for Financial Institutions: An Industry Guide

ATM Marketplace surveyed financial institutions, (FIs) worldwide and conducted detailed interviews with leading European and North American FIs and consultants to to better understand FIs' preferences in omnichannel marketing systems.

Type: Guide

Sponsor: Auriga




It is clear cash is here to stay, but banks need to improve their offering

As banks look to reduce costs wherever they can, they are removing branch staff and replacing them with ATMs and ASDs/ASSTs (Assisted Self-Service Devices/Assisted Self-Service Terminals). But just as important as lowering costs is customer loyalty, which is driven by customer service.

Type: White Paper

Sponsor: Auriga




[INFOGRAPHIC] Adopting an Omnichannel Management and Marketing System

There remains a long way to go before banks can claim to be delivering a truly integrated digital strategy.

Type: Infographic

Sponsor: Auriga


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FEATURES


Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.


From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric financial centers. Here's how one recognized expert sees the current landscape in branch transformation.

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

Three presentations at the BCX Summit offered distinctly different perspectives on branch transformation. Our three-part series will share insights from each, beginning with Flushing Bank, where branch transformation netted a 28 percent reduction in FTEs (without layoffs) and a 20 percent reduction in operating costs.

7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

Networld Media Group honored seven innovators in banking and mobile technologies at a dinner and awards gala Sept. 19 in conjunction with the Bank Customer Experience Summit.

5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.

For NCR, it's off to the races in Q1

ATM revenues were a notable weak spot in the first quarter of 2017, but NCR got off to a strong enough start overall that executives were able to announce with confidence that full-year revenues would exceed their earlier expectations.

Unlocking the potential of self-service with smart ATMs

There needs to be a major change of mindset within many banks about the greater role that ATMs can play in improving customer experience and services. The current position tends to be too rigidly fixed on offering a limited set of services and reducing operating cost.

DAI SILOS VERTCALI ALL'OMNICANALITA': OMNICHANNEL BANKING IN CIFRE

Ad oggi, sono poche le banche che adottano una strategia digitale realmente integrata. Tuttavia, molte di loro stanno pianificando oppure già stanno lavorando per superare un’impostazione verticale divisa “per silos”, andando verso un sistema omnicanale. Il presente articolo offre uno sguardo sul panorama odierno della omnicanalità in banca.

Briser les silos : objectif omnicanal

Bien que la plupart des institutions financières opèrent sur plusieurs canaux de distribution et offrent une large gamme de services, peu ont à ce jour adopté et déployé une vraie stratégie omnicanal. En voici un aperçu avec quelques résultats clés.

Seamless statt Silos: Omnichannel Banking in Zahlen

Wenige Finanzinstitute setzen ein einziges integriertes Managementsystem ein. Jedoch wären die meisten es gern und viele gerade Pläne erarbeiten um Omnichannel-Systeme zu implementieren. Eine von Auriga gesponserte Infografik bietet einen Überblick über die aktuelle Situation des Omnichannel Banking, in Zahlen.

From siloed to seamless: Omnichannel banking by the numbers

Few financial institutions are operating on a truly omnichannel model. But most would like to be and many are making plans to get there. Here's a look at the omnichannel retail banking landscape, by the numbers.

INETCO Analytics software for banking & customer engagement analytics

Win customers over one transaction at a time with on-demand banking and customer analytics software from INETCO.


Why the ATM belongs at the forefront of the digital revolution

Today's ATM is the foundation of the self-service digital revolution and an essential complement to mobile banking, says commentator Bill Knoll.

Banking via mobile: Does 'BYOD' mean 'bring your own disaster'?

The great thing about banking via mobile device is its convenience. The not-so-great thing is device owners' penchant for downloading things they shouldn't. A May 10 webinar will discuss cyberthreats — and ways to protect customers against their own bad habits.

A long way from the cash register: NCR takes on the omnichannel age

NCR CTO for Software Solutions Eli Rosner discusses the current state of omnichannel enterprise and the outlook to 2020.

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Auriga is the recognised Italian leader in innovative omnichannel banking solutions. The WinWebServer (WWS) software is a proven and modular solution that provides feature-rich banking services through all channels including mobile, tablets, PCs, kiosks and ATM machines. WWS is the perfect solution to increase the profitability of your customer relationships through the delivery of personalised services, wherever and whenever your customers need them.


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