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Meet your skimmable daily source for payments and fintech news ...

Meet your skimmable daily source for payments and fintech news ...

This month, ATM Marketplace will be joined by an all-new publication designed to bring you a concentrated dose of the day's biggest stories about banking, payments, financial technologies and the consumer trends driving a tumult of change in the world of money.

The video-ready FI: 8 steps to success

The video-ready FI: 8 steps to success

There’s no doubt that video banking will become a must-have in the next few years. By implementing it today, you’ll have a competitive differentiator in your market and can reap the benefits that others have already discovered.

Mobile banking use is skyrocketing ... Now what?

Mobile banking use is skyrocketing ... Now what?

Consumers regularly log onto mobile banking to conduct routine tasks. But to keep people engaged and foster brand loyalty, banks need to constantly expand the range of services available via this channel — which means more choice and convenience for users.

How banks can meet the need for speed in an omnichannel age

How banks can meet the need for speed in an omnichannel age

As rapidly as retail banking is changing today, consumer expectations are changing even faster. How is an FI supposed to keep pace and keep customers happy? The answer lies in the effective use of real-time data, and an upcoming webinar will explain why — and how.

Mobile banking is vital to consumers, Citi says

Mobile banking is vital to consumers, Citi says

Some clues as to why: 91 percent of participants in a Citi study have experienced positive outcomes from mobile banking, including greater awareness of their financial situation; fewer concerns about managing finances; and a better understanding of their bank's services.

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.

How Intel is redefining the customer experience through technology

How Intel is redefining the customer experience through technology

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her company's work with so many of the technologies that enable interactive customer experiences of today — and tomorrow.

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.

In a mobile banking era, the ATM is more important than ever

In a mobile banking era, the ATM is more important than ever

Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions, making these machines an increasingly critical point of connection between an FI and its customers.

'Customers want to be recognized': Designing the ideal digital banking experience

'Customers want to be recognized': Designing the ideal digital banking experience

Jim Ensign, chief digital officer at Republic Bank, discusses how financial services providers can improve their customers' experience by seeking to understand what matters to them and acting on this information to implement change.




An oasis in the cash desert: How UK FIs can reinvent the ATM channel

An oasis in the cash desert: How UK FIs can reinvent the ATM channel

The U.K. banking industry is being challenged to allay consumers' fears over the loss of thousands of branches, while keeping free ATMs profitable enough to remain open. It's a balancing act that requires a new way of thinking about ATMs and the services they offer.

How one bank is delivering on the 'customer-centric experience' challenge

How one bank is delivering on the 'customer-centric experience' challenge

Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face in providing a tailored, meaningful customer experience to customers of all kinds.




ATMIA 2018 conference offers a view to the decade ahead in ATM innovation

ATMIA 2018 conference offers a view to the decade ahead in ATM innovation

After a year spent celebrating the 50th anniversary of the ATM, this year's ATMIA US conference theme, "Innovate and Succeed: The Next Decade for ATMs," serves as a reminder that it's time to put away the party hats and turn our full attention to the future.

Video: Should payments providers adopt a single mobile platform?

Video: Should payments providers adopt a single mobile platform?

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other side are industry-watchers who believe that uniformity is the hobgoblin of stunted innovation.

The ATM is dead ... long live the ATM!

The ATM is dead ... long live the ATM!

Tabloid newspapers across the world have speculated over the future of the ATM, debating everything from integration with AI and robotics down to whether there really is a long-term future for these machines in an allegedly imminent cashless world.

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Omnichannel banking breaks down the silos of multiple, disconnected consumer touch points in order to create a fluid and consistent banking environment in which customers move easily from channel to channel as they address various banking needs. An omnichannel approach delivers improved convenience and satisfaction for the consumer — and increased efficiency and profitability for the FI.

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