FEATURES


Mobile banking is vital to consumers, Citi says

Mobile banking is vital to consumers, Citi says

Some clues as to why: 91 percent of participants in a Citi study have experienced positive outcomes from mobile banking, including greater awareness of their financial situation; fewer concerns about managing finances; and a better understanding of their bank's services.

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.

How Intel is redefining the customer experience through technology

How Intel is redefining the customer experience through technology

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her company's work with so many of the technologies that enable interactive customer experiences of today — and tomorrow.

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.

In a mobile banking era, the ATM is more important than ever

In a mobile banking era, the ATM is more important than ever

Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions, making these machines an increasingly critical point of connection between an FI and its customers.

'Customers want to be recognized': Designing the ideal digital banking experience

'Customers want to be recognized': Designing the ideal digital banking experience

Jim Ensign, chief digital officer at Republic Bank, discusses how financial services providers can improve their customers' experience by seeking to understand what matters to them and acting on this information to implement change.




An oasis in the cash desert: How UK FIs can reinvent the ATM channel

An oasis in the cash desert: How UK FIs can reinvent the ATM channel

The U.K. banking industry is being challenged to allay consumers' fears over the loss of thousands of branches, while keeping free ATMs profitable enough to remain open. It's a balancing act that requires a new way of thinking about ATMs and the services they offer.

How one bank is delivering on the 'customer-centric experience' challenge

How one bank is delivering on the 'customer-centric experience' challenge

Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face in providing a tailored, meaningful customer experience to customers of all kinds.




ATMIA 2018 conference offers a view to the decade ahead in ATM innovation

ATMIA 2018 conference offers a view to the decade ahead in ATM innovation

After a year spent celebrating the 50th anniversary of the ATM, this year's ATMIA US conference theme, "Innovate and Succeed: The Next Decade for ATMs," serves as a reminder that it's time to put away the party hats and turn our full attention to the future.

Video: Should payments providers adopt a single mobile platform?

Video: Should payments providers adopt a single mobile platform?

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other side are industry-watchers who believe that uniformity is the hobgoblin of stunted innovation.

The ATM is dead ... long live the ATM!

The ATM is dead ... long live the ATM!

Tabloid newspapers across the world have speculated over the future of the ATM, debating everything from integration with AI and robotics down to whether there really is a long-term future for these machines in an allegedly imminent cashless world.

Banking in depth: Embracing disruption, transformation and high-touch customer experience

Banking in depth: Embracing disruption, transformation and high-touch customer experience

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.

How to grow a financial institution in an era of uncertainty

How to grow a financial institution in an era of uncertainty

Customer expectations for omnichannel engagement and the move toward open banking can be viewed as challenges, but they can also be seen as opportunities for the FI with an effective strategy for staying competitive in an increasingly diverse marketplace.

Watch highlights from this year's Bank Customer Experience Summit

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.




From promising to proven: The state of branch transformation

From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric financial centers. Here's how one recognized expert sees the current landscape in branch transformation.

See More »

Omnichannel banking breaks down the silos of multiple, disconnected consumer touch points in order to create a fluid and consistent banking environment in which customers move easily from channel to channel as they address various banking needs. An omnichannel approach delivers improved convenience and satisfaction for the consumer — and increased efficiency and profitability for the FI.

News