Omnichannel Marketing for Financial Institutions: An Industry Guide

ATM Marketplace surveyed financial institutions, (FIs) worldwide and conducted detailed interviews with leading European and North American FIs and consultants to to better understand FIs' preferences in omnichannel marketing systems.

Type: Guide

Sponsor: Auriga




Virtual Teller Machines: Branch Transformation for the Competitive Edge

Video Teller Machines can perform most of the functions conducted at a teller window. And in a secured lobby or drive-through setting, they can provide the added customer convenience of greatly expanded service hours.

Type: Infographic

Sponsor: GRG Banking Equipment (HK) Co., Ltd




ATM Monitoring Technology for Omnichannel Banking Systems

This report examines how FIs use their existing ATM monitoring and management platform, as well as how they might integrate ATM monitoring technology into an omnichannel environment.

Type: Guide

Sponsor: Auriga


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FEATURES


ATM industry insights from the Fed's payment study

The Federal Reserve has released the sixth study in its series of triennial reports on payment trends in the United States. Though its focus is on noncash payments, the study does offer insights for the ATM industry.

Is it time to punt paper receipts?

Inspiring frustration isn't the analog receipt's worst crime. It also suffers from inertia — static and unable to influence or mobilize customers.

Lost in translation? The changing language of transactions

Payments solutions, networks and end points will have to continue to support a duopoly of plastic and cash, even as our understanding of what a payments end point looks like continues to change.

Big news: The top 10 ATM Marketplace features of 2016

From card-free access to cash recycling, here's a look back at the features that captured the greatest interest from ATM Marketplace readers in 2016.

Could Sweden really go cashless?

All the signs seem to point to Sweden becoming an entirely cash-free country. However, the phasing out of a payment method that has been in use for centuries will not be simple, and it's possible that the country will never become truly cashless.

50 years of ATM innovation — and no end in sight

It seems extraordinary that, 50 years after its introduction, the ATM remains at the forefront of the consumer banking experience. There's one inalienable reason why.

ATM fraud: The evolution of an epidemic

From brute force to hi-tech hacking, how did this phenomenon evolve and, more importantly, what can we do to stop criminals from cashing in at everyone else's expense?

Why we'll never stamp out spear phishing

When subjects in a spear phishing study received a link to New Year's party pictures — and instructions not to share them — nearly half clicked through even though they didn't know the sender.

Never mind what you heard; millennials use cash

You can believe the Fed's latest report that says they do, or you can believe an endless parade of unscientific online polls that say otherwise.

ATM Marketplace: November's top 5 reads

November served up heaping helpings of innovation (branch transformation, cardless ATM access, brainstorming the self-service devices of the future) and contemplation (the ATM turns 50! And how does Cardtronics keep racking up those big quarterly earnings?) Here's what you might have missed.

3 keys to successful branch transformation

As financial services become more and more commoditized, FIs are finding that branch transformation is the best way to differentiate themselves. But they are sometimes failing to understand the process involves more than the deployment of shiny new technologies.

After demonetization, India queues up for cash

Indians have responded to the overnight demonetization of 500 and 1,000 rupee banknotes with the patience of people long accustomed to queuing for service in a nation whose banking infrastructure is scrambling to catch up with its sprinting economy.

Diebold Nixdorf: After the crowdstorm

In a webinar Tuesday, Diebold Nixdorf offered a detailed overview and critique of five winning concepts in its recent crowdstorming initiative.

5 big ideas in retail banking and how 2 companies came up with them

On Nov. 15, ATM manufacturer Diebold Nixdorf will unveil winning concepts from its global crowdstorming initiative seeking the brightest new ideas in omnichannel retail banking.

'Who's gonna miss a donut?': Is it fair game to try to beat the (automated) system?

If, as one criminologist suspects, one-third of us are willing to fudge a little at the grocer's self-service checkout, maybe somebody needs to rethink a few of our processes.

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What trends will affect the ATM industry over the next one, five or ten years? Find out in this Research Center dedicated to ATM trends and statistics.

NEWS