Are you making the most of your ATM and digital marketing opportunities?

As retail banking becomes increasingly competitive, and more and more financial institutions (FIs) vie for consumers’ attention, customer experience is increasingly important. It may even become a deciding factor in where customers bank.

Type: White Paper

Sponsor: NCR Financial Solutions




CMO's Path to Omnichannel Marketing: The Future of Enterprise Engagement

Omnichannel engagement will play a huge part in the next ten years in how marketers reach both customers and prospects. As beacons, wearables, and IoT gain popularity, marketers will face greater challenges in understanding their end-to-end journeys and driving conversions.

Type: White Paper

Sponsor: RedPoint Global Inc.




TNS Report Reveals Significant Global Variations in ATM Usage

A new report being published today by Transaction Network Services (TNS) has revealed that consumers in the US, UK and Australia exhibit different behaviors when using ATMs.

Type: White Paper

Sponsor: Transaction Network Services


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FEATURES


Not just a problem 'over there': The migrating threats of ATM explosive and deep insert skimming attacks

Deep insert skimming, which first took hold in Europe, is now spreading like wildfire in the US. And explosive attacks, once viewed as 'not our problem,' have been carried out against four California ATMs in the past 6 months. What's up with that? Find out — and learn how to protect your own fleet — in a free webinar.

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking relationships.


From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric financial centers. Here's how one recognized expert sees the current landscape in branch transformation.

Branch Transformation by design, part 2: The cautionary tale of Kodak

How does a company's greatest strength become its biggest liability? Bankers at last month's Bank Customer Experience Summit found out — and got pointers that might help them avoid making the same mistakes as they seek to transform their branch networks and business models for a new kind of customer.

Why FIs need to offer their own mobile wallet

Most consumers want one payment app on their phone, and most would prefer it to be their bank's. But with Apple, Android and Samsung getting the jump on mobile wallets, FIs must act quickly to capture their share of consumers making the choice to go mobile.

5 ways FIs can create 'remarkable experiences'

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are completely transforming the consumer landscape — and the very essence of retail banking.

7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

Networld Media Group honored seven innovators in banking and mobile technologies at a dinner and awards gala Sept. 19 in conjunction with the Bank Customer Experience Summit.

C-speak: Stemming the rising tide of card-not-present fraud

ATM Marketplace editor Suzanne Cluckey sat down recently with Brad Wiskirchen and Rich Stuppy of Kount, a fraud prevention company, to talk about results of their annual mobile payments and fraud survey and about the trends now influencing the market.


The ATM at 100, a forecast for 2017–2067: Part 1

ATMIA CEO Mike Lee takes a journey into the future to find out how the machine that began life 50 years ago as a friendly 'robot in the wall' will change over the next 50 years.

3 tenets of ATM availability in the connected economy

In today's connected economy, consumers are in the driver's seat. Whether it's banking, shopping, eating or traveling, they want to interact across channels on their own terms. And they don't like roadblocks.

Webinar presents highlights from 2017 ATM and Self-service Software Trends report

On Tuesday, ATM Marketplace released the 10th annual edition of the industry's most popular study and hosted a webinar with report sponsor KAL ATM Software to offer analysis of the findings. Here's a look at just a few of the highlights from the presentation and report.

ATM Marketplace: July Top 5

Second quarter earnings for two major ATM-makers fizzled like damp fireworks, but a feature recapping 50 years of ATM progress reminded us that there's still plenty to celebrate about a half-century-old machine that continues to revolutionize retail banking.

4 ways to make your ATM business more like Amazon

Amazon continues to provide a high-level example of catering to customers. By studying their methods, ATM companies can pinpoint the practices that have led to Amazon's success — and model those practices in their own business.

The 3 things India needs to go cashless

Demonetization in India is a policy of extraordinary scope and ambition, combining advanced solutions in identity, mobile and payments to revolutionize commerce and financial services across the nation.

Here's what FIs stand to gain by studying grocery stores

Customers want the same things in their day-to-day banking that they've come to expect from a grocery run: convenience, control and efficiency. Today, bankers have no less ability than grocers to accommodate these wants through self-service technologies.

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What trends will affect the ATM industry over the next one, five or ten years? Find out in this Research Center dedicated to ATM trends and statistics.

NEWS