News & Media From Suzanne Cluckey
You'll need more than luck: A winning defense against ATM jackpotting
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In today's criminal underworld, jackpotting is serious business. And, increasingly, the business of ATM security providers is to help FIs and IADs understand…
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With new execs at the top, 'NCR's future is bright'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Yogi Berra might have called NCR Q1 results "deja vu all over again," as ATM sales continued to decline. But with a new CEO and chairman of the executive…
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ATM Marketplace April Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
With a storm front of OS upgrades, security threats and industry disruptors on the horizon, ATM operators might feel like somebody's trying to rain on their…
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When ATM cash recycling makes sense
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Neill Harris of NCR Corp. offers an in-depth look at the demonstrated benefits of ATM cash recycling, and the three simple steps that all deployers — whether…
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The problem of product obsolescence — and what the ATM industry is doing about it
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
A broken-down washing machine got me thinking about the economics and environmental implications of obsolescence — and what the ATM industry is doing to lessen…
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'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas.
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ATM jackpotting in America: The gathering storm
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In part two of our series on ATM jackpotting, we spoke with Vincent Wong, program director for Security Management Software at TMD Security, about the arrival…
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The rise of ATM jackpotting: A brief and costly history
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In advance of an April 26 webinar, ATM Marketplace spoke with Vincent Wong, program director for Security Management Software at TMD Security, about the…
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How 125 ATM industry players plan to make Windows 10 your last Microsoft upgrade
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Key players in the ATM industry have set aside their competitive differences to collaborate on a future-proof, app-based standard that will end the constant…
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ATM Marketplace: March Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
This year, March roared in not so much like a lion as it did like a bear, on the heels of weak earnings reports in February from NCR, Diebold and Cardtronics.
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Spring-clean your ATMS!
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Spring is here, and there's no better time to spruce up your ATM fleet and make sure that every machine is in peak operating condition before summer's heat…
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The strangely simultaneous rise of cards and cash
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Cash demand has risen right along with payment card transactions during the past decade-and-a-half. What's up with that? We went looking for an answer in…
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A pathway to fee-free profitability for ISOs and IADs
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Want to increase traffic at your ATMs and realize greater profitability from every card transaction? A March 8 webinar hosted by ATM marketplace and sponsored…
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ATM Marketplace: February Top 5
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Diebold Nixdorf and NCR Corp. held earnings calls in February, but there wasn't much to love in the companies' revenue reports. Those were our top two stories…
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Diebold looks for traction amid integration effort, anemic ATM sales
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Diebold recently held its first earnings call since the departure of Andy Mattes. Aside from his absence, the Q4 presentation was about the same as the…
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NCR turns the page on a challenging year
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In a late afternoon earnings call on Feb. 8, NCR Corp. delivered the final word on disappointing earnings results for 2017, and described some of the…
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Town Hall touches on ATM industry pain points, future plans
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
The "town hall" meeting has become a highlight of the annual ATMIA US Conference, encapsulating industry-wide happenings in a tidy 60-minute package. As usual…
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Cash trap: How an ingenious ATM solution led cops right to robbers
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In a workshop at last week's ATMIA conference, attendees learned how Cash Connect and 3Si were able to stop chasing the same ring of thieves out of one major…
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The costly crisis of ATM physical attacks: Understanding the problem
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
At a morning workshop during the ATMIA conference, the audience heard unsettling statistics and anecdotes about the rising number of ATM physical attacks in…
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Sticks and carrots: Why a plan to redistribute ATMs in the UK is bound to fail
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Penalizing independent ATM deployers in the U.K. for having "too many" ATMs in urban areas is possibly the least compelling way imaginable to persuade them to…
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