On the road again: Mapping the migration of your ATM fleet to Windows 10

| by Suzanne Cluckey
On the road again: Mapping the migration of your ATM fleet to Windows 10

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If you were involved in the ATM industry five years ago, you'll remember that two years seemed like plenty of time to upgrade from Windows XP to Windows 7 before the April 2014 deadline.

And then you'll remember how that two-year timespan practically defied the laws of physics, it went by so fast.

Almost four years later, here we are all over again. Another decree from Microsoft declaring end of support for the world's most-used ATM OS; another two-year window in which to beat a drop-dead date — Jan. 14, 2020.

Financial institutions worldwide must migrate their ATMs to Microsoft Windows 10 or suffer the consequences — impaired security and system performance resulting in anxious and annoyed customers.

If that's how your FI sees the situation, you could be missing a critical piece of the bigger picture …


A free webinar on Nov. 9, sponsored by Diebold Nixdorf and hosted by ATM Marketplace, will present the positive side of Windows 10 migration, and highlight the real and meaningful advantages it can offer financial institutions — regardless of the manufacture of their ATM fleet.

Panelists Heather Gibbins, vice president of global software go-to-market at Diebold Nixdorf, and Jodi Neiding, vice president of product management for the company's systems line of business, will share need-to-know details of Windows 10 implementation, including:

  • Requirements and upgrades to consider in the move to Windows 10.
  • Strategic milestones and timelines to keep in mind as you prepare your fleet for migration.

They'll also discuss the value-added offerings enabled by Windows 10; the wow-factors and features that will delight ATM users and ultimately benefit your bottom line, including:

  • Better end-user experiences made possible by capabilities such as learned preferences and e-receipts.
  • Enhanced interactions and expanded transaction sets using contactless and biometric technologies.
  • Physical-to-digital integrations and expanded transactions using tablet, video, mobile and other technologies.

Windows 10 allows an institution take maximum advantage of the latest ATM software releases and state-of-the-art systems, while delivering always-on operational excellence.

Just as importantly, the timely implementation of a well-crafted Windows 10 migration plan affords an FI the opportunity to differentiate from competitors and challengers; to deliver on strategic initiatives; and to provide a better customer experience in a key service delivery channel.

More than half (57 percent) of the financial institutions ATM Marketplace surveyed for the 2017 ATM Software and Self-Service trends report said that improving consumer experiences was the most critical change they need to make by 2020.

As it happens, migrating to Windows 10 could be one of the keys to achieving this critical change right on schedule.

Register for the free one-hour webinar, Windows 10: A financial institution’s roadmap to 2020.

Topics: ATM Innovation, ATM Management, Bank / Credit Union, Manufacturers, Service / Parts, Software, Windows 10

Companies: Diebold Nixdorf

Suzanne Cluckey

Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally. She is now the editor of ATMmarketplace.com and WorldofMoney.com

wwwView Suzanne Cluckey's profile on LinkedIn

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