As banks migrate transactions away from tellers, making ATMs the default channel for basic banking transactions, it becomes increasingly important that customers feel safe at an ATM. A global study offers insight into how FIs can ensure user confidence.
While delivery of retail banking services is growing more complex, accountholders are growing more impatient with service disruptions and slow transaction speeds. A free webinar and white paper offer a single, elegant solution to both issues.
Nautilus Hyosung is proud to introduce the most powerful tool in the ATM maintenance business – moniMOBILE. It’s the first mobile app for ATM maintenance. This white paper informs merchants and operators how to easily manage their own Nautilus Hyosung ATMs.
In North America, the ATM channel is maintaining its central role as a core banking touchpoint with the consumer. But on the other side of the ocean, some major European companies seem to think the ATM channel is a dying business. So, who is right?
Yogi Berra might have called NCR Q1 results "deja vu all over again," as ATM sales continued to decline. But with a new CEO and chairman of the executive board, the company believes it has all the pieces in place to complete its evolution into a software-driven, hardware-enabled enterprise.
Neill Harris of NCR Corp. offers an in-depth look at the demonstrated benefits of ATM cash recycling, and the three simple steps that all deployers — whether FI or IAD — should take to maximize these benefits when introducing ATM cash recycling into their fleet.
Key players in the ATM industry have set aside their competitive differences to collaborate on a future-proof, app-based standard that will end the constant cycle of Microsoft upgrade deadlines and give deployers virtually unlimited ability to customize their ATM networks.
Like all things complicated, the status of trade between countries constantly ebbs and flows. As a result, trade programs inexorably evolve and must be actively managed in order to keep trade free. Unfortunately, this simply has not happened in the U.S.
Diebold Nixdorf and NCR Corp. held earnings calls in February, but there wasn't much to love in the companies' revenue reports. Those were our top two stories last month; readers also liked our coverage of an ATMIA conference workshop on ATM physical attacks.
Diebold recently held its first earnings call since the departure of Andy Mattes. Aside from his absence, the Q4 presentation was about the same as the previous three, showing slow ATM sales, modest gains for software and services, and ongoing integration costs.
In a late afternoon earnings call on Feb. 8, NCR Corp. delivered the final word on disappointing earnings results for 2017, and described some of the "transformational efforts" the company is now undertaking in order to change up the storyline in 2018.
What would it mean to ATM deployers in the United States if the Trump administration's "America First" policy were to extend beyond new tariffs on Korean-made washing machines to include tariffs on Korean-made ATMs and parts?
Now that EMV has taken much of the profit out of ATM skimming, criminals are taking up more sophisticated methods of thievery. So it was that the Secret Service confirmed last week that ATM jackpotting crime has, at long last, arrived in the U.S.
Panelists at this week's Consumer Electronics Show in Las Vegas drew an SRO crowd for "Never talk to a human again," a discussion of heightened consumer expectations in this new automated age, and the payoffs and perils involved in trying to keep up with them.
A Nov. 9 webinar offered a list of reasons why migration to Windows 10 is an FI's best competitive move, and looked under the hood at the operating system, conversion functionality and licensing requirements, migration timelines, and consumer experience.
The speed and magnitude of the recent changes seen in major Western ATM markets cannot be overstated. It will likely be the ability to quickly adapt — or not — that will determine the winners and the losers among independent ATM deployers.
In Q3, ATM sales continued a downward trend that CEO Andy Mattes said would most likely continue until midyear 2018. In the meantime, the company is focusing on software and services, business segments that are generating double-digit sales increases, and moving forward with initiatives to integrate operations and cut costs.