In a lean business environment, it might seem that only larger service companies can maximize the uptime of a customer's ATM fleet. But thanks to supply chain innovations, more companies are realizing the value of an optimized service parts network.
At ACG, we realize how difficult a purchaser's job can be. Sourcing, validating, ordering, and tracking hundreds of parts per week can be exhausting.
Field technicians are equal parts engineer, mechanic and MacGyver. They are also some of the best ATM sales and customer service people in the business. Which is why giving them the resources and training they need should be a top priority for an organization.
I recently had a conversation with an old friend who happens to head the ATM channel in a well-known, super-regional bank. After spending most of the day at the very busy ATMIA show in Las Vegas, we were looking forward to a bit of quiet time with a craft beer and a cigar.
What would it mean to ATM deployers in the United States if the Trump administration's "America First" policy were to extend beyond new tariffs on Korean-made washing machines to include tariffs on Korean-made ATMs and parts?
The U.S. Supreme Court will decide whether online merchants must collect taxes on out-of-state sales. The nationwide implementation of such a rule would increase costs tremendously for online sellers of ATM parts, almost certainly decreasing competition.
A Nov. 9 webinar offered a list of reasons why migration to Windows 10 is an FI's best competitive move, and looked under the hood at the operating system, conversion functionality and licensing requirements, migration timelines, and consumer experience.
Just four years after the ATM industry's migration to Windows 7, the next OS upgrade — to Windows 10 — looms two short years away. Join our free Nov. 9 webinar and learn how to achieve a smooth and timely installation that gives your FI the biggest bang for its buck.
As Earth Day organizers have worked to raise awareness of the impact of industrial activity on the planet, ATM-makers and deployers have worked to reduce their imprint on the environment.
ATM downtime represents time lost, opportunity lost and consumer confidence lost — much of which might have been avoided. Self-service management is one way to stop the endless rounds of tech visits and take home the brass ring of lower costs.
Picture this: customers in your busy store, hungry to spend, the tills ringing with the sound of profits. Sounds perfect! Your cashiers are going through till rolls at a tremendous rate and are requesting additional supplies of change, but it’s not only cash to be mindful of.
As a group, small merchants have been frustratingly obstinate about upgrading their ATMs for chip card transactions. But there are several ways to get them moving in the right direction.
For the ATM industry, the only thing hotter than the weather in August was news about the finalized business combination between Wincor Nixdorf and Diebold — and its subsequent complications.
Can you really afford the hidden costs of cheap parts?
See More »
Reactive maintenance — too often the default — deals with problems only after they occur. Proactive ATM maintenance, on the other hand, focuses on identifying and solving problems before they materialize.