Big news: The top 10 ATM Marketplace features of 2016

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

From card-free access to cash recycling, here's a look back at the features that captured the greatest interest from ATM Marketplace readers in 2016.

ATM Marketplace: November's top 5 reads

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

November served up heaping helpings of innovation (branch transformation, cardless ATM access, brainstorming the self-service devices of the future) and…

Post-demonitization cash crunch drags on to dismay of average Indians

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

December 5, 2016

A CNBC commentator observed that 'rich businessmen whose dubious financial engineering skills partly prompted the government to take this step were conspicuous…

Diebold vs. Hyosung: Sorting out the first-round decision in the ATM-makers' patent battle

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The companies' patent wars before the International Trade Commission and US federal court spilled over into the court of public relations yesterday.

3 keys to successful branch transformation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As financial services become more and more commoditized, FIs are finding that branch transformation is the best way to differentiate themselves. But they are…

How FIs are 'repurposing' technology in the branch

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the 2016 BCX Summit, Julie Conroy of Aite Group discussed the movement among FIs to drive mundane branch transactions to self service devices.

ATM managed services: The cure for a crowded plate?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It can take a whole lot of time, money and effort to run an advanced ATM network. And this can hinder a financial institution from doing more of what matters…

After demonetization, India queues up for cash

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Indians have responded to the overnight demonetization of 500 and 1,000 rupee banknotes with the patience of people long accustomed to queuing for service in a…

Diebold Nixdorf: After the crowdstorm

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a webinar Tuesday, Diebold Nixdorf offered a detailed overview and critique of five winning concepts in its recent crowdstorming initiative.

Monitored or managed? The ATM operator's dilemma

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Advanced ATM functionality can be great for pleasing customers ... but frustrating for the FI whose plate is pretty full as it is.

5 big ideas in retail banking and how 2 companies came up with them

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

On Nov. 15, ATM manufacturer Diebold Nixdorf will unveil winning concepts from its global crowdstorming initiative seeking the brightest new ideas in…

How Cardtronics aims to capitalize on the 'snowball effect'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In Cardtronics' Q3 earnings report, CEO Steve Rathgaber outlined plans to keep the company's momentum growing by becoming the ATM infrastructure partner for…

Cardless cash transactions: Do consumers care?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Yes, they do. Which is why the ATM industry has seen a steady stream of rollouts this year — not only by financial institutions, but also by independent…

Understanding the 'uberbanked' consumer at your ATM

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Participants in a webinar this week got acquainted with a new breed of financial services consumer who is shaking up the banking industry.

Did the CFPB just become 'a political football'?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

This week, a U.S. Court of Appeals granted the financial industry a long-wished-for curb on the unfettered power of the Consumer Financial Protection Bureau.

Branch transformation and the role of the self-service device

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Ask Nancy Daniels of Nautilus Hyosung America and she'll tell you that hardware is the last thing — not the first — to consider when reimagining an…

'The biggest skimming threat facing the global ATM industry'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

TMD Security presents a comprehensive look at criminals' growing use of deep insert skimming — and the one defense proven to stop them.

What every deployer needs to know about deep insert ATM skimming

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a Thursday webinar, security specialists will share updated information about this undetectable skimming technique — and discuss how deployers can guard…

How Umpqua Bank answered the question, 'What business are we in?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained why Umpqua's answer wasn't the obvious one.

PNC Bank and the ABCs of enabling users of EMV-enabled ATMs — Part 2

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In the second part of our inside look at a successful EMV implementation, PNC Bank shares its formula for ensuring that the bank's 6 million customers will be…