Big news: The top 10 ATM Marketplace features of 2016
It's not been a happy year for the world's 7th largest publicly held company. But there have been bright spots: In Q1, the bank began the simultaneous rollout of both NFC- and code-based programs that allow customers to initiate an ATM transaction with a mobile phone instead of a card.
Diebold Nixdorf also found itself in the regulators' crosshairs in 2016. In August, the U.K. Competition Markets Authority issued an order requiring the company to lay out a plan to ensure that the acquisition of Wincor Nixdorf by Diebold would not harm the ATM market in Great Britain through "a substantial lessening of competition."
At the 2016 ATM Industry Association conference in February, ATMIA CEO Mike Lee described mobile future in which 4 million ATMs will blanket a world whose inhabitants own 2.2 billion NFC-enabled phones. He also called NFC "a dominant platform and technology enabler," and said we should expect this enablement to extend to ATMs.
A long, long time ago (in January) we asked a group prognosticators from across the ATM world to predict what would be in store for the industry in 2016 — not counting EMV migration, because just, duh. Some of their expectations were right on the money, so to speak. Others not so much, it turned out. Maybe 2017 will be their year.
" ... 2015 was a challenging year in many respects."
Diebold Nixdorf CEO Andy Mattes can dust off and reuse this remark from a February earnings call; 2016 had its bumps, too. And with Brexit and the Trump administration taking shape, 2017 might be more of the same.
IT staff at many financial institutions do not have the highly technical skill set required by many of the the self-service and digital banking trends. But by outsourcing IT to a trusted partner, an FI can significantly increase its technology offerings quickly, without having to invest in training, purchase and installation costs and ongoing maintenance.
October 2015 saw the first shot across the bow in a reciprocal patent battle between two of the largest ATM vendors serving the U.S. market. This fall, a judge with the International Trade Commission issued the first opinion to date in the competing lawsuits, and although neither side got the win it wanted, both declared victory.
In October, the first major EMV liability shift (MasterCard) for ATMs went into effect. The fallout so far has not proven cataclysmic, however, we will almost certainly be starting to see the cumulative effects by the time the Visa shift follows in October 2017.
As long as humankind continues to use cash, humans will continue to debate how much longer we will continue to use cash. Hopefully, the debaters will always be as witty, well-mannered and well-informed as those who took up the topic for an hour-long discussion at the 2016 Bank Customer Experience Summit in Chicago.
Financial institutions are starting to sit up and take notice of the cost-saving synergies enabled by the combo of cash-management software and cash-recycling hardware — well-deserved attention that made this article about cash recycling our No. 1 feature for 2016.
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Suzanne Cluckey / Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally. She is now the editor of ATMmarketplace.com and BlockChainTechNews.com