News & Media From Suzanne Cluckey

Small QA team, big ATM testing results

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

ATM operators with limited QA resources can get more out of their existing testing infrastructure. A live webinar on Feb. 16 will explain how.

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Jumping into January: The ATM Marketplace Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Our top stories for the first month of 2016 made for an interesting mashup of projections and retrospection concerning the automatic teller machine.

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Bank Customer Experience Summit slated for September

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The two-day event caters to bankers who want to transform their FI's culture, technology and environment in order to reach and retain a new generation of…

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How ATM cash management can close the window on waste

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Never mind interest rates. Getting control of ATM cash handling costs can have a far greater impact on the bottom line, as a pair of industry experts explained…

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Conference preview: ATMIA US 2016

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

For its upcoming conference in The Big Easy, the ATM Industry Association has assembled a hard-hitting lineup of timely, on-topic workshops, breakouts and…

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ATMs in 2016: What's in the stars?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Before closing the book on 2015, we asked ATM industry members what they view as the year's biggest developments — and what they see ahead for 2016.

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The top 5 stories of 2015: An ATM Marketplace wrap-up

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As we close out the year, ATM Marketplace offers up a small package of big things — the five stories that piqued the greatest interest last year among ATM…

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Vendors change direction amid a changing ATM environment

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

NCR sizes up the impact of a nearly $1B cash infusion from Blackstone and the downsizing of the ATM vendor market from Big Three to Big Two.

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November top 5: A tale of two sales

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It was a November to remember, as Diebold, NCR and Wincor made major announcements that are bound to have a long-term impact on the ATM industry.

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It's official: Diebold Inc., Wincor Nixdorf to become Diebold Nixdorf

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The ATM manufacturers have revealed the terms of their combined business agreement — and the new identity the company will take on when the deal is finalized.

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Guide looks at next-gen ATM management for omnichannel FIs

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The recently published free guide 'ATM Monitoring Technology for Omnichannel Banking Systems' addresses the benefits and challenges of migration to next-gen…

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Is it time for French FIs to say 'Oui!' to independent ATMs?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Exclusion from the national ATM network has effectively barred IADs from the French market and prevented consumers — and FIs — from reaping the benefits of…

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Pathways to payment transformation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Three industry experts discuss compelling reasons and real-world strategies for moving legacy systems into the digital, omnichannel future.

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ATM-maker NCR signs off on equity deal with Blackstone

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

After months of rumor, speculation and innuendo from "people close to the story," Bill Nuti, the NCR executive at the middle of it, finally has something to…

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Cardtronics earnings: Knocking it out of the park

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The company continued to rack up double-digit increases with its third quarter performance.

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NCR and Diebold Q3 earnings calls: An elephant in the room?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

America's largest ATM-makers held earning calls last week and got through them with barely a word about the biggest industry news in years — the Diebold-Wincor…

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Are millennials from Mars?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Plenty of things about millennials might seem alien to Gen X-ers and boomers, but when it comes to banking, they're all pretty much the same.

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Gloves off: Diebold and Hyosung spar over ATM patent claims

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

On Monday, Diebold started a fracas by announcing patent infringement actions against Nautilus Hyosung. By Tuesday, it was clear that Hyosung was ready to…

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How does the Diebold-Wincor deal look to NCR?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The proposed purchase of Wincor Nixdorf by Diebold might look good to stockholders. But is it good for the industry? Here's how another ATM-maker sees it.

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Leveraging innovative technology to transform the branch

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

An panel at BAI Retail Delivery discusses the challenges of getting people, products and processes to work as one and provide the ideal customer experience.

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