News & Media From Suzanne Cluckey

Breaking down silos: The new cross-channel ATM management

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A panel of experts takes up the question of how self-service management is changing to support an omnichannel customer experience.

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Webinar: ATM management in an omnichannel world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Just defining 'omnichannel' can be difficult; making it work with the complexities, regulations and security requirements of self-service can be a colossal…

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AMIS: 'The Future of Payments' revisited

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A video presentation of highlights and insights from the 2015 ATM & Mobile Innovation Summit, Sept. 9–11, in Washington, DC.

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'Mobile Wallets 101': Your guide to the future of cardless transactions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

FIs have an edge in a bid for mobile wallet loyalty due to their trusted provider status. For those that have been late to the party, now is the time to…

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The omnichannel imperative

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a panel discussion at the ATM & Mobile Summit, bankers talk about the forces and technologies that are driving institutions to deliver a seamless customer…

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Why we need 'the fool on the hill'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Every industry needs people with crazy ideas who don't care who's watching or what they think. The financial service sector needs them worst of all.

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The 'Great Debate' about cash

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the ATM & Mobile Innovation Summit next week, panelists will argue for and against the death of money; the state of cash in the U.K. today offers talking…

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The chicken, the egg and the chip card

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Card issuers and merchants have engaged in a two-year standoff over who should be first with EMV. But a month from now, it'll be a moot point.

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Preview: 2015 ATM & Mobile Innovation Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Technology offers new ways for consumers to hold, control and spend their money. This summit promises to help execs get their arms around the former and meet…

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Cardless ATM access at the tipping point

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Three-and-a-half years after its introduction, it looks as though mobile cash access at ATMs might finally be 'off and running.'

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Can anything stop Cardtronics?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The ATM operator surged ahead in Q2 with lots of good news about earnings — and one piece of really bad news from 7-Eleven.

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Bridging the 'transformation gap' with video teller [infographic]

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Traditional and digital banking customers want different things from a branch; a VTM allows an FI to serve both in a single, cost-effective environment.

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'Diebold 2.0' shifts into phase II

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In turnaround terms, Diebold has spent the last two years crawling. Now the company is ready to walk and, eventually, run.

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NCR Q2 earnings buffeted by winds of exchange

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a Q2 earnings call, company executives talked at length about adverse FX and a shift to higher margin services — and as little as possible about a rumored…

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Breaking the ice: The US meets cash recycling ATMs (finally)

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With the launch of what they believe to be the nation's first cash recycler in New York City, Elan and Hyosung say the US market is warming up at last to the…

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How do you know when it's time to outsource your ATMs?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

You don't have to wait until alarm bells go off. There are at least three indicators that your ATM fleet is foiling your FI's attempts to grow.

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ATM software trends report evolves with the market

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

This year's software trends overview reflects the rise of branch transformation and the critical role of self-service technologies in its success.

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Summer reading list: The top 5 ATM features for June

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Grab your e-reader and an ice-cold beverage, then head to the hammock and catch up on ATM Marketplace features you might've missed last month.

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Webinar: 2015 ATM Software and Self-service Trends

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a June 30 event (now available for replay) KAL and ATM Marketplace took the wraps off the 2015 software trends report — and offered a detailed look at what…

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7-Eleven, Cardtronics to part ways in US

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The loss of its largest merchant account could create a gaping hole in Cardtronics' US portfolio when the company's current agreement with the c-store chain…

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