November served up heaping helpings of innovation (branch transformation, cardless ATM access, brainstorming the future of retail banking and self-service) and contemplation (the ATM turns 50! And how does Cardtronics keep racking up those big quarterly earnings?)
Here's a recap of the month's most compelling stories ...
In the case of bank branch transformation, a successful effort involves a complete rethinking of customer touch points and the systems that organize and drive them.
When I described cardless cash access to him, a tediously pragmatic friend asked me, "Why would I do that when I can just use my ATM card?" Actually, there are several good reasons why.
Execution, evolution and expansion. These core objectives have put Cardtronics on an extended earnings roll that continues to build momentum with Q3 results.
Next year, the ATM turns 50 and, at the same time, the ATM Industry Association will enjoy its 20th anniversary. If we don’t celebrate these milestones, it might be seen as a lack of belief in our product.
"If you always think how you've always thought, you'll always get what you've always got." This realization prompted Diebold Nixdorf to bring industry outsiders into the brainstorming process.
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/ Suzanne’s editorial career has spanned three decades and encompassed all B2B and B2C communications formats. Her award-winning work has appeared in trade and consumer media in the United States and internationally.