Bank Customer Experience News

Gen Z reports putting more focus on financial responsibility, Bank of America study reveals

May 28, 2026

Bank of America recently conducted its 2026 Better Money Habits study, which found that 34% of Gen Z report receiving financial assistance from family members…

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Mentoring nonprofit UStrive partners with Citizens

May 22, 2026

Citizens has partnered with UStrive, a mentoring nonprofit, to provide college and career planning for students. The bank will offer virtual mentors to…

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Citizens invests in Massachusetts workforce development

May 20, 2026

Citizens announced several investments in Massachusetts for financial empowerment, education and other workforce development initiatives. In particular, it…

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Citizens earns spot on America's Most Charitable Companies 2026 rankings

May 19, 2026

Citizens has earned the 15th spot out of 300 U.S. companies for Newsweek's America's Most Charitable Companies 2026 rankings. The news organization looks at…

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Huntington National Bank opens branch in Greensboro, North Carolina

May 19, 2026

The Huntington National Bank opened a branch in Greensboro, North Carolina. This is part of the bank's expansion plans throughout the Carolinas, according to a…

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WECU to outsource ATM fleet through NextBranch

May 15, 2026

WECU, a credit union based in Washington, partnered with NextBranch to replace its ATM fleet through NextBranch's outsourcing model. Under this model…

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Chase announces enhanced solutions for young adults

May 14, 2026

JPMorgan Chase has introduced enhanced efforts to help young adults 18-25 with banking and money management needs. These include fee waivers for savings and…

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Roof collapses on cars in ATM drive-thru at Central Bank

May 13, 2026

A Central Bank Sugar Creek branch in Kansas City, Missouri, had a major structural collapse. Its roof in the ATM drive-thru collapsed and fell on top of two…

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VyStar Credit Union to integrate Diebold Nixdorf's Branch Automation Solutions

May 12, 2026

VyStar Credit Union is integrating Diebold Nixdorf's Branch Automation Solutions, a suite of managed services for ATM management. Diebold Nixdorf will provide…

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Regions partners with Dash for treasury management

May 1, 2026

Regions Bank partnered with payments enablement company Dash Solutions to connect its Treasury Management customers to Dash's digital platform through its…

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Nymeo Federal Credit Union providing savings tools for Youth Financial Literacy Month

April 29, 2026

Nymeo Federal Credit Union is celebrating Youth Financial Literacy Month in April with financial education initiatives and savings tools, according to a press…

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NCR Atleos to deliver ITM, ATM-as-a-service to Palmetto Citizens Federal Credit Union

April 27, 2026

Palmetto Citizens Federal Credit Union expanded its partnership with NCR Atleos to install ITMs and ATM-as-a-service solutions. The credit union has worked…

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Bank of America appoints president of Oklahoma City

April 21, 2026

Bank of America appointed Olena Lifset as president of Oklahoma City. She takes over from Tony Shinn who is retiring, according to a press release.

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Northwest Bank to open 4th Columbus, Ohio branch

April 16, 2026

Northwest Bank announced it will open its fourth branch in the Columbus, Ohio area. It will be located next to The Ohio State University, according to a press…

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Citizens invests $2.85M into financial literacy

April 16, 2026

Citizens has invested $2.85 million to support 135 nonprofits aross 23 states for financial literacy. Through this investment, it aims to provide financial…

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Founders Federal Credit Union selects NCR Atleos for ATM-as-a-service

April 15, 2026

Founders Federal Credit Union, based in the Carolinas, selected NCR ATleos for its ATM-as-a-service. NCR Atleos will serve the needs of the union's more than…

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University of Michigan declares Huntington National Bank official bank

April 8, 2026

The University of Michigan named Huntington National Bank as its Official Consumer Bank. In this role, the bank will provide financial education and on-campus…

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Bank of America partners with Visa, Street Soccer USA for community soccer initiative

April 6, 2026

Visa, Bank of America and the nonprofit Street Soccer USA announced an expansion of the Visa Street Soccer Parks initiative, pledging to establish a community…

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Bank of America offers free FIFA World Cup 2026 trip to cardholders

March 30, 2026

Bank of America partnered with Visa for a sweepstakes allowing cardholders to win one of three hospitality packages for FIFA World Cup 2026. For every purchase…

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FNB selected as official bank of Penn State

March 30, 2026

FNB Corp. is now the official bank for all of Penn State's campuses, with around 90,000 students and more than 36,000 employees. It will offer financial…

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