Bank Customer Experience News

Washington Trust honored as healthiest employer in Rhode Island

August 15, 2025

Washington Trust has been honored as one of the healthiest employers in Rhode Island by Providence Business News. This is the fourth consecutive year the bank…

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Customers struggle to get refunds after BECU ATMs dispense incorrect funds

August 15, 2025

Customers at a BECU branch in Enumclaw, Washington, are claiming they were shortchanged by an ATM and the credit union refused to refund them. In particular…

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Indian bank slice opens 2nd branch, with QR-code powered ATMs

August 14, 2025

An Indian bank slice has opened its second branch in Gurugram. The branch is powered by the Unified Payment Interface, an instant payment system for…

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First Foundation Bank appoints chief banking officer

August 14, 2025

First Foundation Inc., the holding company of First Foundation Bank, appointed Stuart Bernstein as EVP and chief banking officer. Bernstein will lead the…

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KeyBank inks naming deal with Pro Football Hall of Fame

August 8, 2025

KeyBank entered a naming rights agreement with the Pro Football Hall of Fame for an event center in Canton, Ohio. It will be called the KeyBank Center at the…

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Chase opens 1,000th branch

August 1, 2025

JPMorgan Chase recently celebrated the opening of its 1,000 branch since 2018 when it first introduced its branch expansion strategy. The branch is located in…

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KeyBank renews arena naming deal with Buffalo Sabres

July 31, 2025

KeyBank has renewed its naming rights deal with the NHL team the Buffalo Sabres. Through this deal, it will have 10-year extension of its contract for the…

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Integro Bank selected as banking partner for Arizona Technology Council

July 30, 2025

The Arizona Technology Council has named Integro Bank as a Banking Partner. Through this partnership, the council's more than 750 member businesses will have…

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NatWest partners with Amazon Web Services for AI customer experience tools

July 25, 2025

NatWest Group, an insurance and banking holding company, announced a five year partnership with Amazon Web Services and Accenture to improve its data…

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Greece bans interbank ATM withdrawals fees

July 23, 2025

The Greek government announced a ban on banking ATM withdrawal fees for bank owned ATMs that are part of the DIAS Interbanking System network. This move came…

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Lloyd's Banking Group selects NCR Atleos' ATM as a service

July 23, 2025

Lloyd's Banking Group, based in the UK, selected NCR Atleos for its ATM as a service. In particular, Atleos will offer coin in and out technology for the…

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KeyBank deploys treat dispensing ATMs in Cleveland

July 18, 2025

KeyBank is bringing in treat dispending ATMs to three events in Cleveland, Ohio. These devices will give out cookies, tacos or toys to users, according to a…

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Tri Counties Bank to open branch in San Francisco

July 18, 2025

Tri Counties Bank, based in Chico, California, announced it will open a branch in the West Portal neighborhood of San Francisco. The location will be open…

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Fifth Third Bank to close bank branch in Cincinnati metro

July 14, 2025

Fifth Third Bank announced it plans to close a branch at a Kroger in Fort Mitchell, Kentucky, which is within the Cincinnati metro area. The bank is the…

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Kuwait International Bank taps Diebold Nixdorf for ITMs

July 9, 2025

The Kuwait International Bank partnered with Diebold Nixdorf to install ITMs at select branches. With these devices, the bank will provide a variety of…

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Northwest Bank opens branch in Indiana

July 2, 2025

Northwest Bank, based in Columbus, Ohio, opened a branch in Fishers, Indiana. This is the first financial center the bank has opened in six years, according to…

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Santander Bank to sell 7 branches to Community Bank N.A.

June 30, 2025

Santander Bank plans to sell seven branches in Pennsylvania to Community Bank, N.A., a subsidiary of Community Financial System Inc. The bank aims to…

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One America Bancorp inks acquisition of Hopeton State Bank

June 27, 2025

One America Bancorp Inc., has acquired Hopeton State Bank, based in Woods County, Oklahoma. Through the acquisition, One America plans to serve rural…

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Lookout Credit Union partners with Credit Union Wealth Group for investment management

June 27, 2025

Lookout Credit Union, based in Idaho, has partnered with Credit Union Wealth Group to offer wealth management services to its members. In particular, members…

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Locality Bank CEO appointed chair of Florida Bankers Association

June 26, 2025

The Florida Bankers Association has appointed Keith Costello, co-founder and CEO of Locality Bank, as chairman.

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