Bank Customer Experience News

Tri Counties Bank opens San Francisco branch

September 18, 2025

Tri Counties Bank opened a branch in the West Portal neighborhood of San Francisco. The branch is open Monday through Friday 9 a.m. to 5 p.m. and has a 24/…

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UC Berkeley selects BMO as official bank

September 17, 2025

UC Berkeley has named BMO as its official bank.

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TD Bank bringing dog treat ATMs to 14 locations

September 16, 2025

TD Bank is bringing back its Automated Treat Machines for dogs to 14 locations. With these machines, dogs can touch a paw print pad to dispense a treat…

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Diebold Nixdorf named one of Time's World's Best Companies

September 16, 2025

Diebold Nixdorf, a company that provides solutions for banking and retail, has been named one of Time's World's Best Companies, according to a press release.

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Mechanics Bank merges with HomeStreet Bank

September 15, 2025

Mechanics Bancorp, based in the Walnut Creek, California, has completed its merger with HomeStreet Bank.

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Nymeo Federal Credit Union wins recognition as 1 of the best workplaces in Maryland

September 11, 2025

The Daily Record and Best Companies Group has named Nymeo Federal Credit Union as the second best company to work for in Maryland. The list honors companies…

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Fifth Third named as top veteran friendly employer

September 10, 2025

The U.S. Veterans Magazine has named Fifth Third Bank as a Top Veteran-Friendly Employer for 2025 due to its ongoing support for veterans and their families.

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Bank of Charles Town to change name to Potomac Bank

September 8, 2025

The Bank of Charles Town announced it will change its name to Potomac Bank on Nov. 3. It selected this name to reflect its growth in West Virginia, Maryland…

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Eurasian Bank selects Diebold Nixdorf's self-service software

September 5, 2025

Eurasian Bank, based in Kazakhstan, has selected Diebold Nixdorf for its VCP-Lite 7 self-service software. The bank initially integrated the software into its…

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First National Bank to open 30 branches

September 5, 2025

First National Bank, a subsidiary of F.N.B. Corp., plans to open 30 branches over the next five years. These branches will be located in the Carolinas…

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Standard Chartered opens branch in Kolkata, India

August 27, 2025

Standard Chartered Bank, a 165-year-old bank based in India, has opened its largest branch in eastern India in Kolkata. It was relocated from 19 NS Road to …

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Diebold Nixdorf launches branch automation portfolio

August 26, 2025

Diebold Nixdorf introduced its Branch Automation Solutions portfolio for banks to improve their physical channels operations. The portfolio is built to manage…

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VyStar Credit Union partners with Kennesaw State University for arena naming rights, discounts, initiatives

August 21, 2025

VyStar Credit Union partnered with the Kennesaw State University Athletics Association, based in Kennesaw, Georgia, for a variety of initiatives including…

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Bank of America's Erica surpasses 3B user interactions

August 21, 2025

Bank of America's virtual assistant Erica has now had more than 3 billion client interactions, averaging 58 million monthly. First launched in 2018, the…

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Indonesian bank opens branch in Taipei City

August 20, 2025

PT Bank Rakyat Indonesia has opened a branch in Taipei City, marking its first in Taiwan. With this branch, it will provide financial services for the 360,00…

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Washington Trust honored as healthiest employer in Rhode Island

August 15, 2025

Washington Trust has been honored as one of the healthiest employers in Rhode Island by Providence Business News. This is the fourth consecutive year the bank…

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Customers struggle to get refunds after BECU ATMs dispense incorrect funds

August 15, 2025

Customers at a BECU branch in Enumclaw, Washington, are claiming they were shortchanged by an ATM and the credit union refused to refund them. In particular…

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Indian bank slice opens 2nd branch, with QR-code powered ATMs

August 14, 2025

An Indian bank slice has opened its second branch in Gurugram. The branch is powered by the Unified Payment Interface, an instant payment system for…

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First Foundation Bank appoints chief banking officer

August 14, 2025

First Foundation Inc., the holding company of First Foundation Bank, appointed Stuart Bernstein as EVP and chief banking officer. Bernstein will lead the…

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KeyBank inks naming deal with Pro Football Hall of Fame

August 8, 2025

KeyBank entered a naming rights agreement with the Pro Football Hall of Fame for an event center in Canton, Ohio. It will be called the KeyBank Center at the…

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