Bank Customer Experience News

Citizens appoints head of enterprise strategy

April 24, 2025

Citizens Financial Group Inc. appointed Azra Pravdic as head of enterprise strategy. In this role, she will report to John Woods, CFO and vice chair, and Bruce…

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EECU opens branch in H-E-B retail location

April 22, 2025

EECU opened a branch inside an H-E-B store in Frisco, Texas. This is the credit union's 20th location in northern Texas, according to a press release.

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Tuvalu gets 1st ATMs in nation's history

April 16, 2025

Tuvalu, a nation in Oceania, revealed its first ATMs ever. The National Bank of Tuvalu unveiled the ATMs at Vaikaku on the main island of Funafuti, according…

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Regions launches volunteer initiative for Financial Literacy Month

April 7, 2025

Regions Bank introduced a volunteer initiative for Financial Literacy Month in April. In particular, it will host Share the Good financial wellness events…

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TD Bank earns top score for Florida customer satisfaction

April 3, 2025

TD Bank earned the top score in Florida for customer satisfaction in J.D. Power's 2025 U.S. Retail Banking Satisfaction Study. It scored 28 points higher than…

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Bitcoin ATM market sees 971 machines go offline

March 27, 2025

This March, 971 bitcoin ATMs went offline. This puts the total number of bitcoin ATMs at 37,920, down from its high of nearly 40,000 in December 2022…

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Vantage Bank selects SRA Watchtower for risk management

March 21, 2025

Vantage Bank has selected SRA Watchtower for its Holistic Risk and Business Intelligence Platform for risk management. With this platform, the bank will…

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NCR Atleos releases ATM as a Service white paper

March 20, 2025

NCR Atleos has partnered with Datos Insights to release a white paper on how financial institutions can optimize ATM operations through ATM-as-a-Service and…

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U.S. Bank named one of the most ethical companies

March 19, 2025

U.S. Bank has been named as one of the world's most ethical companies by an Ethisphere study.

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Fifth Third Bank named one of the most ethical companies in the world

March 18, 2025

Ethisphere, an ethical business standards organization, has named Fifth Third Bank as one of the World's Most Ethical Companies. It is only one of two U.S.

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Chase rolls out Sapphire Lounge at Philadelphia International Airport

March 6, 2025

JPMorgan Chase has opened a Sapphire Lounge by the Club at the Philadelphia International Airport. The 20,000-square-foot club features a beer garden and a…

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Woodforest National Bank opens retail branch in H-E-B

March 5, 2025

Woodforest National Bank has opened its seventh retail branch in H-E-B in Kingwood, Texas. The branch includes a lobby and ATM for its customers, according to…

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WesBanco wins best regional bank award

February 27, 2025

WesBanco Inc. announced it has been named one of America's Best Regional Banks via Newsweek. The organization looked at profitability, press coverage and…

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Bank of America sees over 26B digital interactions

February 27, 2025

Bank of America saw more than 26 billion digital interactions from its clients in 2024, an increase of 12% year-over-year. It currently has more than 5…

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First National Bank opens Pittsburgh headquarters

February 25, 2025

F.N.B. Corp., the holding company of First National Bank, celebrated the opening of its $300 million headquarters in Pittsburgh. The headquarters was first…

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NCR Atleos onboards nbkc bank to Allpoint Network of ATMs

January 17, 2025

NCR Atleos has partnered with nbkc bank to add it to the Allpoint Network of ATMs. This network consists of 55,000 surcharge free ATMs in the world, according…

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EECU surpasses $4B in assets

December 23, 2024

EECU, a Texan credit union, announced it has more than $4 billion in total assets. It has doubled its assets since 2017, according to a press release.

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Los Angeles Police Federal Credit Union expands into Southern California

December 18, 2024

The Los Angeles Police Federal Credit Union announced it will expand into all counties in Southern California. It has also added additional law enforcement…

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Eva Longoria joins advertising campaign for Bethpage Federal Credit Union

December 11, 2024

Actor, director and producer Eva Longoria has joined the Bethpage Federal Credit Union's brand campaign "Money like a woman." The campaign aims to promote…

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EECU opens 19th branch in Fort Worth

December 10, 2024

EECU, a credit union based in Dallas-Forth Worth, has opened its 19th branch. Located in Forth Worth, the 1,200 square foot branch offers has several modern…

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