Bank Customer Experience News

Former Paypal CEO intros Evergreen Money high yield checking account

June 26, 2024

Bill Harris, the former CEO of Paypal, recently launched Evergreen Money, a digital wealth advisor which offers Liquid Treasuries, a checking account that…

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75% of customers would switch banks over fraud protection issues

June 26, 2024

Jumio, an AI identity verification company, found in a survey that 75% of people would switch providers if their banks didn't provide proper protection against…

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Research finds fintechs divided over AI

June 25, 2024

AI is making major waves in fintechs, but there is a clear divide between innovators and doubters, according to research from Concryt. In particular, Visa…

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Chase expanding cash back categories for EV charging, movie theaters

June 21, 2024

Chase unveiled bonus rewards categories for Freedom and Freedom Flex cardholders for the summer. In particular, the bank is offering 5% cash back on select…

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Glia integrates with NCR Voyix's digital banking platform

June 20, 2024

Glia, a customer interaction technology provider, integrated its solutions into NCR Voyix's Digital Banking platform for mobile phones. With this integration…

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EECU named favorite credit union of Dallas-Fort Worth area

June 18, 2024

EECU was recognized by the Forth Worth Star-Telegram as a DFW Favorite in the credit union category. It earned a Gold award for its fast, personalized banking…

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Kinecta Federal Credit Union selects AlignXcel, UiPath for AI automation

June 13, 2024

Kinecta Federal Credit Union, based in California, selected AlignXcel and UIPath from Digital Align Inc. and UIPath to automate its business practices…

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Finastra to power Oro Bank

June 13, 2024

Finastra, a fintech company, is powering Oro Bank, a digital bank based in Bhutan. The bank is part of the Gelephu Mindfulness City Special Administrative…

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OneUnited Bank celebrates Juneteenth with OneLove campaign

June 12, 2024

OneUnited Bank, a Black-owned financial institution, is celebrating Juneteenth with the OneLove Card TV campaign. The advertisement itself discusses the…

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JP Morgan expands iPhone tap to pay to Canadian customers

June 11, 2024

Chase Payment Solutions, a subsidiary of J.P. Morgan Payments, expanded its Tap to Pay on iPhone feature for Canadian merchants. Sephora was the first client…

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VoPay launches cash management, digital transaction platform for banks

June 11, 2024

VoPay, an embedded payment technology company, introduced TXB, a digital transaction and cash management banking platform. With this tool, financial…

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PNC Bank announces $120K scholarship program

June 6, 2024

PNC Bank announced it will give $120,000 in scholarships in $10,000 amounts to 12 students attending or planning to attend college. This is an increase from…

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Former First Republic Bank customers report issues with JPMorgan takeover

June 5, 2024

Some First Republic Bank customers are reporting issues accessing their cash after JPMorgan Chase took over the bank. In particular, many customers have a…

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Fifth Third Bank opens wealth advisors office in Dallas

May 24, 2024

Fifth Third Bank opened a Wealth Advisors office in Dallas. The bank has other offices in South Florida, Tampa, Florida, Central Illinois, New York…

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47% of Americans feel financially well, Bank of America survey reveals

May 23, 2024

The amount of American workers who feel financially well increased from 42% to 47% according to Bank of America's 14th annual Workplace Benefits Report. In…

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FIS upgrades mobile banking app

May 22, 2024

FIS, a fintech company, introduced FIS Digital One Flex Mobile 6.0 mobile banking app. With this app, customers can bank online or mobile with a simplified…

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Keybank intros virtual account management solution

May 21, 2024

Keybank announced KeyVAM, a virtual account management solution for treasury management customers. This cash-management solution is powered by Qolo and allows…

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Citi ATM fee waiving policy for minority-owned banks leads to lawsuit

May 21, 2024

A group of Florida customers have entered a lawsuit against Citigroup for allegedly charging out-of-network fees at Citi ATMs for white customers. The lawsuit…

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Texans Credit Union refreshes logo

May 14, 2024

Texans Credit Union, a 70-year-old credit union in North Texas, redesigned its logo to match the design of its Texas Instruments heritage. The credit union…

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JD Power survey finds decreasing customer satisfaction with online-only banks

May 13, 2024

A survey by JD Power found that consumers are less satisfied with online-only banks, compared to last year. Satisfaction scores for online-only banks decreased…

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