Discover Financial Services integrates Google Cloud's AI platform

April 30, 2024

Discover Financial Services partnered with Google Cloud to integrate Vertex generative AI into its customer care centers. With these tools, its contact center…

Regions Bank intros Philanthropic Solutions group

April 24, 2024

Regions Bank introduced its Philanthropic Solutions group within its Wealth Management division. This group will offer advice for charitable giving, nonprofit…

Lama AI joins Mastercard Engage Partner Platform

April 23, 2024

Lama AI, a commercial lending technology provider, plans to join the Mastercard Engage Partner Platform to deliver better payments solutions. In particular…

Fed says more than 1,800 banks utilized emergency lending facility

April 23, 2024

The Federal Reserve said that 1,804 banks used the emergency lending facility that was set up in March 2023, following the collapse of multiple regional banks…

Big banks continue job cuts, Citi leads the way

April 19, 2024

Big banks are continuing to cut back on jobs this quarter. Citi saw the biggest decrease of 2,000 employees as part of a reorganization plan for boosting…

TD Bank intros 'dog ATM' dispensing dog treats

April 16, 2024

TD Bank in Philadelphia introduced a dog ATM at its South Philly branch, which delivers biscuit treats to dogs. In order to dispense the treats, the dogs…

Keybank earns 'Outstanding' rating from Office of Comptroller of the Currency

April 15, 2024

Keybank earned an Outstanding rating from the Office of the Comptroller of the Currency on its Community Reinvestment Act exam, based on its work within the…

2024 ATM Software Trends survey now open: 5 winners to receive BCX Summit pass

by Bradley Cooper — Editor, Connect Media

April 11, 2024

The survey for the 2024 ATM & Self-Service Software Trends report is now up. This is the 17th year for the report, which is sponsored by KAL ATM Software.

Kinecta Federal Credit Union wins Best Credit Union in South Bay award

April 8, 2024

Kinectra Federal Credit Union, based in Manhattan Beach, California won Best Credit Union in South Bay in Easy Reader's 2024 Best of the Beach poll. This is…

Bank of America intros capital connector for small businesses

April 5, 2024

Bank of America introduced its Access to Capital Connector platform to link small businesses owners to community development financial institutions and other…

Varo Bank expands credit access to serve stressed customers

April 1, 2024

Varo Bank N.A. announced two products to help relieve financial pressure on customers. These include the Line of Credit to pre-approve customers up to $2,00…

Regions Bank intros financial literacy program

March 28, 2024

Regions Bank announced a program to help customers with financial education and confidence, which will begin in April with free Next Step seminars and…

Bank of America intros unified mobile app

March 27, 2024

Bank of America introduced a mobile app that combines five separate apps, Bank of America, Merrill Edge, MyMerrill, Bank of America Private Bank and Benefits…

Atlantic Union Bank wins Top Workplaces award

March 25, 2024

Atlantic Union Bank won a 2024 Top Workplaces USA award from Energage. This program surveys more than 20 million employees in the U.S. to find the best…

Nicolet National Bank selects NCR Voyix for digital banking

March 18, 2024

Nicolet Bank, based in Green Bay, Wisconsin, partnered with NCR Voyix Corp. for its Digital Banking open platform. With this platform, the bank will be able to…

US Bank, BBVA, Paykey grab top BCX awards

September 25, 2019

U.S. Bank, Sampath Bank Sri Lanka and First Commonwealth Federal Credit Union won honors during an awards dinner this week at the seventh annual Bank Customer…

Deadline extended for Bank Customer Experience awards competition

June 18, 2019

The deadline has been extended to submit award entries for the annual BCX Summit for banks and fintechs in several important categories.

Americans mostly happy with their FI's online, mobile experience

November 16, 2018

Almost all Americans (93 percent) rate their bank's online and mobile app experience as "excellent," "very good," or "good," according to a new survey…

Banks reach parity with CUs in customer satisfaction

November 15, 2018

Customer satisfaction with the finance and insurance sector is the highest it's been in 24 years, having achieved a 1.4 percent bump in customer satisfaction…

HSBC rolls out 'social humanoid robot' Pepper

July 2, 2018

HSBC Bank USA N.A. and SoftBank Robotics America, the North American arm of SoftBank Robotics Group, have partnered to bring Pepper, the "social humanoid…