Bank Customer Experience News
Consumer satisfaction with bank, card apps goes hand-in-hand with frequency of use
June 26, 2018
Customer satisfaction with banking and credit card apps has increased in the past year as more customers adopt digital as their primary interaction channel…
read nowCustomer service: Swan dive or cannonball?
June 25, 2018
Infographic courtesy of Statista Last week, we shared the statistic that more than three-quarters of consumers have chosen a product or service from…
read nowStudy highlights much-discussed, oft-discounted importance of customer experience
June 21, 2018
A survey of 8,000 adults in France, Germany, the U.K. and the U.S. indicated that more than three-quarters (77 percent) of consumers have chosen a product or…
read nowConsumers have clear expectations of bank brands' mobile apps
June 8, 2018
A new survey from mobile app developer WillowTree has found that consumers are looking to bank brand apps for specific features and value that enhance their…
read nowVisa, Wirecard join forces to drive fintech forward
June 7, 2018
Wirecard and Visa have signed a partnership agreement to collaborate on new products in the field of digital financial technology, according to a press release.
read nowBank Customer Experience Awards accepting entries through June 15
June 5, 2018
Through Friday, June 15, Networld Media Group is accepting entries for the annual Bank Customer Experience Awards competition.
read nowProduct agility a key concern in retail banking strategy, report says
May 25, 2018
More than half (61 percent) of retail bank executives are developing niche propositions for their digital strategies, according to a new report by banking…
read nowFinTechVisor: It's Tinder for fintechs and banks (sort of)
May 23, 2018
Capgemini, a global provider of consulting, technology and outsourcing services, and Efma, the European Financial Management Association, have launched…
read nowTransaction double-dip causes headaches for Barclays ATM users
May 18, 2018
Bankcard holders who used a Barclays ATM last weekend were advised this week to check their bank balance for a double entry of the withdrawal.
read nowUK watchdog groups demand transparency in open banking
May 1, 2018
The U.K.'s leading consumer groups have joined forces to publish a "Consumer Manifesto" for open banking, making clear to policymakers and product providers…
read nowBanks using unvalidated consumer data in automated decision-making, report says
April 20, 2018
A new report from Accenture finds that many banks have not invested in the capabilities to verify the validity and accuracy of their data.
read nowThird-party financial apps 'drive a wedge' between FIs, account holders, study warns
March 1, 2018
Malauzai Software, a provider of mobile and internet solutions for community financial institutions, has released its Monkey Insights trend report on internet…
read nowTD Bank onboards AI expertise with acquisition of Layer 6
January 11, 2018
TD Bank has announced the acquisition of Layer 6 Inc., a Toronto, Ontario-based artificial intelligence company.
read nowPOPin Video Banking picks up California credit union
December 19, 2017
POPin Video Banking Collaboration, an interactive mobile video banking solution, has partnered with South Bay Credit Union in Redondo Beach, California, to…
read nowFSS AadhaarPay earns Best Alternative Payments honors
November 26, 2017
FSS AadhaarPay, a biometric-enabled payment acceptance solution based on India's national identity number system, Aadhaar, has won Best Alternative Payment in…
read nowCall for entries: Bank Customer Experience tech awards
April 21, 2017
Networld Media Group now is accepting entries for awards to be presented during the Bank Customer Experience Summit, Sept. 18–20, at the Sofitel Chicago…
read nowAI crucial to humanizing branch experience, report says
March 30, 2017
In traditional banks, basic transactions continue to migrate from physical to digital channels, leading to major changes as banks redesign their branch…
read nowFinancial services trailblazers honored at Bank Customer Experience Summit
September 22, 2016
In conjunction with this week's Bank Customer Experience Summit, Networld Media Group recognized innovators in ATM and mobile technology during an awards…
read nowFIs not delivering to customer standards for personalized service, study says
August 15, 2016
FIs might feel like they're intently focused on providing a personalized customer experience, but their customers might be seeing things a little differently…
read nowChase teams with BofA, US Bank for real-time P2P transfers
June 24, 2016
Customers of Chase can now conduct real-time funds transfers with customers of Bank of America and U.S. Bank using Chase QuickPay.
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