Bank Customer Experience News

Fifth Third Bank to transform Cincinnati’s Fountain Square for Blink

October 14, 2024

Fifth Third Bank plans to transform Cincinnati, Ohio's Fountain Square into an art display installation for the BLINK outdoor art event running from Oct. 17 to…

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America First Credit Union to implement Diebold Nixdorf ATMs

October 11, 2024

America First Credit Union partnered with Diebold Nixdorf to improve its self-service banking tools including ATMs. This is part of an overall strategy to…

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NuMark Credit Union selects NCR Atleos for branch transformation

October 9, 2024

NuMark Credit Union selected NCR Atleos ATM-as-a-service and ITM-as-a-service solutions to transform its branches. The credit union aims to enhance its overall…

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Digital Federal Credit Union to merge with First Tech Federal Credit Union

October 8, 2024

Digital Federal Credit Union announced it plans to merge with First Tech Federal Credit Union. The combined entity will have $28.7 billion in assets with…

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California Bank to acquire 4 branches from FirstBank

October 2, 2024

California Bank & Trust, a subsidiary of Zions Bancorp., announced it will acquire four branches from FirstBank. With this purchase, the bank will gain…

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Bank of America enters Louisville market, plans to open 165+ branches by end of 2026

September 23, 2024

Bank of America announced its plan to open more than 165 branches in 63 markets by the end of 2026, with 40 opening in 2024. Most recently, the bank announced…

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Regions Bank appoints head of corporate banking, commercial banking

August 19, 2024

Regions Bank announced that Ronnie Smith will retire as head of the corporate banking group. Brian Willam, head of commercial banking, will succeed Smith in…

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Paysafe study finds customers want payment choice, cash access

August 16, 2024

A study by Paysafe called "Inside the Wallet: How consumers are spending and saving in 2024" found that customers are increasingly concerned with payment…

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Regions named best workplace for disability inclusivity

August 7, 2024

Regions Bank was named as the Best Place to Work for Disability Inclusion for the fourth consecutive year on the 2024 Disability Equality Index. The American…

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NCR Atleos expands partnership with Chime for branded ATMs

August 7, 2024

NCR Atleos expanded its partnership with Chime, a banking app to put its brand at Allpoint ATMs at 4,000 Walgreens locations. Chime members already have access…

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BankservAfrica partners with UnionPay for transaction support in Africa

July 24, 2024

BankservAfrica, a clearing house in Africa, partnered with UnionPay International for e-commerce transactions for UPI cardholders in Africa. Through this…

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Capital One announces $265B community benefits plan alongside Discover acquisition

July 19, 2024

Capital One Financial Corp. announced that it will deliver more than $265 billion for philanthropy, investment and lending over the next five years. This is…

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Mastercard partners with Ecommpay for Click to Pay

July 18, 2024

Ecommpay, a payments platform, partnered with Mastercard to deliver Click to Pay for merchants. With this tool, merchants can tokenize customer card details…

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Manasquan Bank recognized as a best place to work in New Jersey

July 11, 2024

NJBIZ named Manasquan Bank as one of the Best Places to Work in New Jersey for 2024. BridgeTower Media and NJBIZ conducted a survey that measured workplace…

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Pacific Premier Bank named one of the best banks in America by Forbes

July 3, 2024

Pacific Premier Bancorp Inc., the holding company of Pacific Premier Bank earned a spot as one of the 100 Best Banks in America on Forbes' 2024 list. The list…

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EQ Bank rolls out Adoreboard AI solution

July 2, 2024

EQ Bank, a Canadian challenger bank, introduced Adoreboard, an AI platform that detects emotion expressed in messages with customers. Using this data, EQ Bank…

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Big US banks pass stress tests, will increase dividends

July 1, 2024

Multiple big U.S. banks passed their annual stress tests with the Federal Reserve, which show they have enough capital to withstand major market upsets. As a…

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Kinecta Federal Credit Union wins workplace award for 6th year

July 1, 2024

Kinecta Federal Credit Union won recognition as Great Place to Work-Certified for the sixth year in a row. Great Place to Work gives out these awards based on…

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FNB hosts Pennsylvanian Governor Shapiro for headquarters tour

June 27, 2024

F.N.B. Corp. recently hosted Pennsylvania Governor Josh Shapiro for a tour of its financial center headquarters in Pittsburg. The bank expects the headquarters…

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U.S. Bank adds Treasury4 to partnership network

June 26, 2024

Treasury4, a treasury tool provider, joined the U.S. Bank Connected Partnership Network. With this online marketplace of third-party payment and treasury…

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