Bank Customer Experience News

Simmons Bank opens Franklin, Tennessee branch

December 5, 2024

Simmons Bank recently held a ribbon-cutting ceremony for its Franklin, Tennessee branch. With this opening, the bank now has more than 45 branches in Tennessee…

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EverBank opens branch in Encino, California

December 4, 2024

EverBank, N.A. opened its first financial center in Encino, California. This is part of the bank's strategic expansion initiative into California, according to…

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Arrow Financial joins Allpoint ATM network

December 3, 2024

Arrow Financial Corp. announced that its subsidiaries Glens Falls National Bank and Trust Company and Saratoga National Bank and Trust Company have joined the…

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Ally Bank celebrates 'Banksgiving'

December 2, 2024

Ally Bank recently hosted 'Banksgiving' an event to show thankfulness to its customers. During this event, Ally customer care specialists transformed…

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BluPeak Credit Union intros Buy Now, Pay Later solution

November 26, 2024

BluPeak Credit Union introduced a Buy Now, Pay Later solution called FlexPay for its digital banking system through a partnership with equipifi. With this…

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Commonwealth Bank intros QR cashless withdraw for ATMs

November 20, 2024

Commonwealth Bank in Australia, announced it will roll out a QR code system for its ATMs in early 2025 for cardless cash withdrawals and deposits. This will…

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NCR Atleos partners with NatWest Group to expand self-service banking

November 19, 2024

NatWest Group, a banking organization in the U.K., has partnered with NCR Atleos to transform its self-service banking offerings. In particular, NCR Atleos…

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Webinar to cover 2024/2025 ATM Software Trends Report findings

November 15, 2024

A live webinar on ATM Marketplace will discuss key findings from the 17th annual 2024/2025 ATM Software Trends Report on Dec. 4 at 11 a.m. EST. This webinar…

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Pomerantz Law Firm files class action lawsuit against TD Bank, following Bank Secrecy Act violations

November 11, 2024

Pomerantz LLP has filed a class action lawsuit against TD Bank over whether the bank engaged in securities fraud. On Oct. 10, the bank agreed to pay more than…

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Citizens to add 2 banking offices in Southern California

November 8, 2024

Citizens Financial Group Inc. announced it will open two Private Banking offices in Mill Valley and San Francisco, California. These offices will offer wealth…

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PNC to open more than 100 branches, renovate 200

November 8, 2024

PNC Bank plans to open more than 100 additional branches and renovate 200 locations. This Is in addition to the more than 100 locations and 1,200 renovations…

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Bank of America announces More Rewards Day for Nov. 7

November 4, 2024

Bank of America announced its More Rewards Day Event will be returning on Nov. 7 for the third year in a row. On this day, eligible credit cardholders will…

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Piraeus to migrate ATM network to Diebold Nixdorf

October 23, 2024

Piraeus, a Greek financial services company, announced it will migrate its fleet of more than 1,200 ATMs to Diebold Nixdorf's DN Series of cash recycling ATMs.

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Tompkins Community Bank selects NCR Atleos' ATM-as-a-service

October 21, 2024

Tompkins Community Bank, based in Ithaca, New York, selected NCR Atleos' ATM-as-a-Service solution for its self-service banking needs. With this solution, the…

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NCR Atleos extends partnership with Bank of Hawai'i

October 16, 2024

NCR Atleos has extended its partnership with Bank of Hawai'i to provide its ATM-as-a-service solution. With this solution, the bank will update its older ATM…

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Fifth Third Bank to transform Cincinnati’s Fountain Square for Blink

October 14, 2024

Fifth Third Bank plans to transform Cincinnati, Ohio's Fountain Square into an art display installation for the BLINK outdoor art event running from Oct. 17 to…

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America First Credit Union to implement Diebold Nixdorf ATMs

October 11, 2024

America First Credit Union partnered with Diebold Nixdorf to improve its self-service banking tools including ATMs. This is part of an overall strategy to…

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NuMark Credit Union selects NCR Atleos for branch transformation

October 9, 2024

NuMark Credit Union selected NCR Atleos ATM-as-a-service and ITM-as-a-service solutions to transform its branches. The credit union aims to enhance its overall…

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Digital Federal Credit Union to merge with First Tech Federal Credit Union

October 8, 2024

Digital Federal Credit Union announced it plans to merge with First Tech Federal Credit Union. The combined entity will have $28.7 billion in assets with…

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California Bank to acquire 4 branches from FirstBank

October 2, 2024

California Bank & Trust, a subsidiary of Zions Bancorp., announced it will acquire four branches from FirstBank. With this purchase, the bank will gain…

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