Bank Customer Experience News

Chase opens 1,000th branch

August 1, 2025

JPMorgan Chase recently celebrated the opening of its 1,000 branch since 2018 when it first introduced its branch expansion strategy. The branch is located in…

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KeyBank renews arena naming deal with Buffalo Sabres

July 31, 2025

KeyBank has renewed its naming rights deal with the NHL team the Buffalo Sabres. Through this deal, it will have 10-year extension of its contract for the…

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Integro Bank selected as banking partner for Arizona Technology Council

July 30, 2025

The Arizona Technology Council has named Integro Bank as a Banking Partner. Through this partnership, the council's more than 750 member businesses will have…

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NatWest partners with Amazon Web Services for AI customer experience tools

July 25, 2025

NatWest Group, an insurance and banking holding company, announced a five year partnership with Amazon Web Services and Accenture to improve its data…

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Greece bans interbank ATM withdrawals fees

July 23, 2025

The Greek government announced a ban on banking ATM withdrawal fees for bank owned ATMs that are part of the DIAS Interbanking System network. This move came…

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Lloyd's Banking Group selects NCR Atleos' ATM as a service

July 23, 2025

Lloyd's Banking Group, based in the UK, selected NCR Atleos for its ATM as a service. In particular, Atleos will offer coin in and out technology for the…

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KeyBank deploys treat dispensing ATMs in Cleveland

July 18, 2025

KeyBank is bringing in treat dispending ATMs to three events in Cleveland, Ohio. These devices will give out cookies, tacos or toys to users, according to a…

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Tri Counties Bank to open branch in San Francisco

July 18, 2025

Tri Counties Bank, based in Chico, California, announced it will open a branch in the West Portal neighborhood of San Francisco. The location will be open…

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Fifth Third Bank to close bank branch in Cincinnati metro

July 14, 2025

Fifth Third Bank announced it plans to close a branch at a Kroger in Fort Mitchell, Kentucky, which is within the Cincinnati metro area. The bank is the…

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Kuwait International Bank taps Diebold Nixdorf for ITMs

July 9, 2025

The Kuwait International Bank partnered with Diebold Nixdorf to install ITMs at select branches. With these devices, the bank will provide a variety of…

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Northwest Bank opens branch in Indiana

July 2, 2025

Northwest Bank, based in Columbus, Ohio, opened a branch in Fishers, Indiana. This is the first financial center the bank has opened in six years, according to…

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Santander Bank to sell 7 branches to Community Bank N.A.

June 30, 2025

Santander Bank plans to sell seven branches in Pennsylvania to Community Bank, N.A., a subsidiary of Community Financial System Inc. The bank aims to…

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One America Bancorp inks acquisition of Hopeton State Bank

June 27, 2025

One America Bancorp Inc., has acquired Hopeton State Bank, based in Woods County, Oklahoma. Through the acquisition, One America plans to serve rural…

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Lookout Credit Union partners with Credit Union Wealth Group for investment management

June 27, 2025

Lookout Credit Union, based in Idaho, has partnered with Credit Union Wealth Group to offer wealth management services to its members. In particular, members…

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Locality Bank CEO appointed chair of Florida Bankers Association

June 26, 2025

The Florida Bankers Association has appointed Keith Costello, co-founder and CEO of Locality Bank, as chairman.

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Cardinal Credit Union opens advanced branch with ITMs

June 19, 2025

Cardinal Credit Union, based in Ohio and the official credit union of the Cleveland Browns, opened a branch in Canfield.

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Huntington National Bank opens 1st South Carolina branch

May 8, 2025

The Huntington National Bank has opened its first branch in the Carolinas, in Spartanburg, South Carolina. This is part of a major expansion effort to open…

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Ent Credit Union merges with Wings Credit Union

May 7, 2025

Ent Credit Union and Wings Credit Union have announced they will merge as equals. Through the merger, the credit unions will serve almost one million members…

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KeyBank opens Heritage Center in Cleveland

May 6, 2025

As part of its 200th anniversary, KeyBank opened a Heritage Center in Cleveland within its Public Square branch at the Key Tower. The museum has exhibits…

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Regions Bank appoints chief people officer

April 28, 2025

Regions Bank appointed Angela Santone as chief people officer. In this role, she will lead Human Resources and work together with CEO John Turner and Chief…

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