Bank Customer Experience News

Cardinal Credit Union opens advanced branch with ITMs

June 19, 2025

Cardinal Credit Union, based in Ohio and the official credit union of the Cleveland Browns, opened a branch in Canfield.

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Huntington National Bank opens 1st South Carolina branch

May 8, 2025

The Huntington National Bank has opened its first branch in the Carolinas, in Spartanburg, South Carolina. This is part of a major expansion effort to open…

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Ent Credit Union merges with Wings Credit Union

May 7, 2025

Ent Credit Union and Wings Credit Union have announced they will merge as equals. Through the merger, the credit unions will serve almost one million members…

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KeyBank opens Heritage Center in Cleveland

May 6, 2025

As part of its 200th anniversary, KeyBank opened a Heritage Center in Cleveland within its Public Square branch at the Key Tower. The museum has exhibits…

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Regions Bank appoints chief people officer

April 28, 2025

Regions Bank appointed Angela Santone as chief people officer. In this role, she will lead Human Resources and work together with CEO John Turner and Chief…

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Citizens appoints head of enterprise strategy

April 24, 2025

Citizens Financial Group Inc. appointed Azra Pravdic as head of enterprise strategy. In this role, she will report to John Woods, CFO and vice chair, and Bruce…

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EECU opens branch in H-E-B retail location

April 22, 2025

EECU opened a branch inside an H-E-B store in Frisco, Texas. This is the credit union's 20th location in northern Texas, according to a press release.

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Tuvalu gets 1st ATMs in nation's history

April 16, 2025

Tuvalu, a nation in Oceania, revealed its first ATMs ever. The National Bank of Tuvalu unveiled the ATMs at Vaikaku on the main island of Funafuti, according…

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Regions launches volunteer initiative for Financial Literacy Month

April 7, 2025

Regions Bank introduced a volunteer initiative for Financial Literacy Month in April. In particular, it will host Share the Good financial wellness events…

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TD Bank earns top score for Florida customer satisfaction

April 3, 2025

TD Bank earned the top score in Florida for customer satisfaction in J.D. Power's 2025 U.S. Retail Banking Satisfaction Study. It scored 28 points higher than…

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Bitcoin ATM market sees 971 machines go offline

March 27, 2025

This March, 971 bitcoin ATMs went offline. This puts the total number of bitcoin ATMs at 37,920, down from its high of nearly 40,000 in December 2022…

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Vantage Bank selects SRA Watchtower for risk management

March 21, 2025

Vantage Bank has selected SRA Watchtower for its Holistic Risk and Business Intelligence Platform for risk management. With this platform, the bank will…

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NCR Atleos releases ATM as a Service white paper

March 20, 2025

NCR Atleos has partnered with Datos Insights to release a white paper on how financial institutions can optimize ATM operations through ATM-as-a-Service and…

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U.S. Bank named one of the most ethical companies

March 19, 2025

U.S. Bank has been named as one of the world's most ethical companies by an Ethisphere study.

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Fifth Third Bank named one of the most ethical companies in the world

March 18, 2025

Ethisphere, an ethical business standards organization, has named Fifth Third Bank as one of the World's Most Ethical Companies. It is only one of two U.S.

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Chase rolls out Sapphire Lounge at Philadelphia International Airport

March 6, 2025

JPMorgan Chase has opened a Sapphire Lounge by the Club at the Philadelphia International Airport. The 20,000-square-foot club features a beer garden and a…

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Woodforest National Bank opens retail branch in H-E-B

March 5, 2025

Woodforest National Bank has opened its seventh retail branch in H-E-B in Kingwood, Texas. The branch includes a lobby and ATM for its customers, according to…

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WesBanco wins best regional bank award

February 27, 2025

WesBanco Inc. announced it has been named one of America's Best Regional Banks via Newsweek. The organization looked at profitability, press coverage and…

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Bank of America sees over 26B digital interactions

February 27, 2025

Bank of America saw more than 26 billion digital interactions from its clients in 2024, an increase of 12% year-over-year. It currently has more than 5…

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First National Bank opens Pittsburgh headquarters

February 25, 2025

F.N.B. Corp., the holding company of First National Bank, celebrated the opening of its $300 million headquarters in Pittsburgh. The headquarters was first…

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