Bank Customer Experience News

Fifth Third intros savings, expenses tool

March 19, 2026

Fifth Third Bank has introduced financial management tools in its app to help customers manage savings and expenses. The update comes as recent data shows only…

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Newsweek honors First Federal Bank for great workplace culture

March 12, 2026

Newsweek has selected First Federal Bank as one of America's Greatest Workplaces for Culture, Belonging and Community in 2026. It worked with Plant-A Insights…

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Diebold Nixdorf wins European banking awards

March 11, 2026

Diebold Nixdorf was honored with multiple awards as part of the 2026 Global Banking & Financial Awards. It awarded the company with Best ATM Services…

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PenFed Credit Union opens financial center in US Virgin Islands

February 25, 2026

PenFed Credit Union opened a financial center in St. Thomas, U.S. Virgin Islands. This is part of an effort of the credit union to expand its financial…

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Bank of America launches Art Consulting

February 23, 2026

Bank of Amreica has introduced its Art Consulting service for its Private Bank and Merrill customers. The service will guide customers on the art market and…

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S&T Bank announces branch refresh

February 20, 2026

S&T Bank, based in Pennsylvania, has announced a plan to redesign its branches. This is part of an effort to improve the customer experience, according to…

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KeyBank expands family office banking team

February 19, 2026

KeyBank has expanded its family office and private capital team led by Ward Nixon, a commercial lending executive in Overland Park, Kansas.

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EECU surpasses 300K members

February 9, 2026

EECU, a credit union based in Texas, has surpassed 300,000 members. The membership figure represents its overall growth strategy in North Texas, according to a…

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Centier Bank announces 2 branches in Indiana

February 6, 2026

Centier Bank will open two banks in Johnson County, Indiana. One will be in Greenwood and another in Franklin, according to a press release.

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Webinar to cover ITM's role in self-service banking transformation

February 5, 2026

What role will Interactive Teller Machines play in the branch of the future? A free webinar hosted by ATM Marketplace, and sponsored by Diebold Nixdorf, will…

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PremierOne Credit Union recognized as a top credit union

February 4, 2026

PremierOne Credit Union has been named as one of America's Best Regional Banks & Credit Unions 2026 by Newsweek via a partnership with Plant-A Insights…

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FourLeaf Federal Credit Union named as a best workplace for women

January 29, 2026

FourLeaf Federal Credit Union was named to the 2025 Fortune Best Workplaces for Women list for small to medium workplaces. This list is based on employee…

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NCR Atleos intros dual-sided ATM

January 28, 2026

NCR Atleos unveiled a dual-sided ATM with AI integrated features. This ATM has a smaller footprint that is built to improve the customer experience, according…

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Fifth Third listed in World's Most Admired Companies list

January 27, 2026

Fifth Third Bank has been named as one of the World's Most Admired Companies by Fortune Magazine. This is the third year in a row the bank has earned this…

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India plans massive ATM rollout

January 14, 2026

Multiple Indian banks are planning a big ATM rollout, with plans to install 17,350 ATMs within six months. Bank of India, Union Bank of India, India Bank and…

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Epirus Bank selects NCR Atleos for Cashzone, ATM-as-a-service

January 13, 2026

Epirus Bank, based in Greece, partnered with NCR Atleos for its surcharge free Cashzone ATM network and its ATM-as-a-service model. Atleos will offer ATM…

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Members approve Digital Federal Credit Union, First Tech Federal Credit Union merger

December 19, 2025

First Tech Federal Credit Union members have approved the merger with Digital Federal Credit Union. The two entities will combine on Jan. 1, 2026 under the…

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Capital Bank deploys Diebold Nixdorf VCP-Pro 7 software for ATMs

December 12, 2025

Capital Bank, a financial institution based in Jordan, has deployed Diebold Nixdorf's VCP-Pro 7 software. This is the first deployment on Windows 11 ATMs in…

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Chase opens Sapphire Lounge in Las Vegas

December 8, 2025

Chase opened a Sapphire Lounge by The Club at the Harry Reid International Airport in Las Vegas. This two story lounge offers local artwork, a champagne…

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Bank of America delivers $1M grant to After School Matters

December 5, 2025

Bank of America had awarded a $1 million grant to After School Matters, a nonprofit based in Chicago, to fund its Orleans Teen Center. The facility will…

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