Bank Customer Experience News

Members approve Digital Federal Credit Union, First Tech Federal Credit Union merger

December 19, 2025

First Tech Federal Credit Union members have approved the merger with Digital Federal Credit Union. The two entities will combine on Jan. 1, 2026 under the…

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Capital Bank deploys Diebold Nixdorf VCP-Pro 7 software for ATMs

December 12, 2025

Capital Bank, a financial institution based in Jordan, has deployed Diebold Nixdorf's VCP-Pro 7 software. This is the first deployment on Windows 11 ATMs in…

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Chase opens Sapphire Lounge in Las Vegas

December 8, 2025

Chase opened a Sapphire Lounge by The Club at the Harry Reid International Airport in Las Vegas. This two story lounge offers local artwork, a champagne…

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Bank of America delivers $1M grant to After School Matters

December 5, 2025

Bank of America had awarded a $1 million grant to After School Matters, a nonprofit based in Chicago, to fund its Orleans Teen Center. The facility will…

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Navy Federal Credit Union appoints SVP of partnerships, government affairs

December 1, 2025

Navy Federal Credit Union has appointed Carrie Hunt as SVP of partnerships and government affairs. In this role, Hunt will improve the credit union's outreach…

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Majority of consumers say they don't feel known by their financial institution

November 12, 2025

A survey from White Clay found that 67% of accountholders don't feel known by their primary financial institution and 31% said they just feel like another…

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American Bancorp completes merger with New Republic Partners

November 11, 2025

American Bancorp Inc., the parent company of American Pride Bank has officially acquired New Republic Partners Inc., the parent company of New Republic Bank.

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PNC to open 300-plus branches by 2030

November 7, 2025

PNC Bank plans to open more than 300 branches by 2030. This is a major increase from its previous plans in November 2024 of opening 100 branches and renovating…

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Kuwait Finance House selects NCR Atleos to add AI avatar at kiosks

November 4, 2025

Kuwait Finance House recently integrated AI avatars into its account service kiosks at branches via a partnership with NCR Atleos. These avatars answer…

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Academy Bank opens branch in Littleton, Colorado

November 4, 2025

Academy Bank, a subsidiary of Dickinson Financial Corp, opened a branch in Littleton, Colorado. This is its second location in the town and its 28th overall in…

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Wells Fargo opens campus in Irving, Texas

October 29, 2025

Wells Fargo has opened its 850,000-square-foot campus in Irving, Texas. It will have 4,500 employees in a collaborative environment, according to a press…

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Bank of America appoints community relations manager

October 28, 2025

Bank of America appointed Maria Serravalle as community relations manager for the Detroit market. She takes over for Dwanette Williams who is joining the…

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Enterprise Bank & Trust acquires 12 branches from First Interstate Bank

October 23, 2025

Enterprise Bank & Trust has acquired 12 branches from First Interstate Bank, consisting of 10 branches in Arizona and two in Kansas. The bank will gain…

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TD Bank selects flood prevention panels for ATMs, entryways

October 16, 2025

TD Bank partnered with Flood Risk America to upgrade its ATMs and entryways with flood protection solutions. This is to help protect the machines from water…

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United States Senate Federal Credit Union celebrates 90th anniversary

October 13, 2025

The United States Senate Federal Credit Union recently celebrates its 90th anniversary. First founded in 1935 by Senate employees, the credit union now has…

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Digital Federal Credit Union gets approval to merge with First Tech Federal Credit Union

October 8, 2025

The Digital Federal Credit Union, based in California, has received regulatory approval from The National Credit Union Administration to merge with First Tech…

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SECU celebrates 6th annual kindness campaign

October 7, 2025

The State Employee's Credit Union of Maryland is celebrating its sixth annual SECU Kindness Campaign for October with a goal to provide one million acts of…

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Bank of America announces AI assistant for employees

September 30, 2025

Bank of America has debuted an Ask Global Payments Solutions generative AI tool.

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Bank of America appoints president of Delaware

September 29, 2025

Bank of America appointed Kelly Firment as president of Delaware. She takes over for Chip Rossi who retired this June, according to a press release.

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Citizens to provide $20M for workforce development

September 25, 2025

Citizens will provide $20 million for workforce development programs from 2026 to 2028. The funding will support nonprofits providing educational and career…

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