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Bank Customer Experience News & Media

TD Bank selects flood prevention panels for ATMs, entryways

October 16, 2025

TD Bank partnered with Flood Risk America to upgrade its ATMs and entryways with flood protection solutions. This is to help protect the machines from water…

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ATM Manufacturer Guide: 7 companies compared

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Read to learn about the features offered by seven ATM manufacturers in the U.S. and internationally.

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United States Senate Federal Credit Union celebrates 90th anniversary

October 13, 2025

The United States Senate Federal Credit Union recently celebrates its 90th anniversary. First founded in 1935 by Senate employees, the credit union now has…

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How professional services can help ATM, ITM deployment, management

Cook Solutions Group experts chat on how professional services can make ATM/ITM deployment and management easy.

Presented by Cook Solutions Group

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Digital Federal Credit Union gets approval to merge with First Tech Federal Credit Union

October 8, 2025

The Digital Federal Credit Union, based in California, has received regulatory approval from The National Credit Union Administration to merge with First Tech…

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SECU celebrates 6th annual kindness campaign

October 7, 2025

The State Employee's Credit Union of Maryland is celebrating its sixth annual SECU Kindness Campaign for October with a goal to provide one million acts of…

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Bank of America announces AI assistant for employees

September 30, 2025

Bank of America has debuted an Ask Global Payments Solutions generative AI tool.

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Bank of America appoints president of Delaware

September 29, 2025

Bank of America appointed Kelly Firment as president of Delaware. She takes over for Chip Rossi who retired this June, according to a press release.

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Citizens to provide $20M for workforce development

September 25, 2025

Citizens will provide $20 million for workforce development programs from 2026 to 2028. The funding will support nonprofits providing educational and career…

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Banks eye outsourcing to Indian tech hubs due to Trump H1-B fee

September 24, 2025

Big banks, including JPMorgan Chase and Citigroup Inc., will put more emphasis on Indian business support centers due to President Donald Trump's anti…

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PenAir Credit Union expands partnership with NCR Atleos Allpoint Network

September 24, 2025

PenAir Credit Union, based in Florida, has expanded its partnership with NCR Atleos' Allpoint Network.

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Candescent opens Atlanta headquarters

September 22, 2025

Candescent, a provider of cloud-based customer experience solutions for financial institutions, has opened its headquarters in the Sandy Springs suburb of…

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Bank of America raises minimum wage to $25 an hour

September 19, 2025

Bank of America has raised its minimum wage to $25 an hour, putting the minimum salary for all full-time employees at more than $50,000. The increase is for…

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Tri Counties Bank opens San Francisco branch

September 18, 2025

Tri Counties Bank opened a branch in the West Portal neighborhood of San Francisco. The branch is open Monday through Friday 9 a.m. to 5 p.m. and has a 24/…

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UC Berkeley selects BMO as official bank

September 17, 2025

UC Berkeley has named BMO as its official bank.

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TD Bank bringing dog treat ATMs to 14 locations

September 16, 2025

TD Bank is bringing back its Automated Treat Machines for dogs to 14 locations. With these machines, dogs can touch a paw print pad to dispense a treat…

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Diebold Nixdorf named one of Time's World's Best Companies

September 16, 2025

Diebold Nixdorf, a company that provides solutions for banking and retail, has been named one of Time's World's Best Companies, according to a press release.

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Mechanics Bank merges with HomeStreet Bank

September 15, 2025

Mechanics Bancorp, based in the Walnut Creek, California, has completed its merger with HomeStreet Bank.

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Rethinking Customer Service in the Age of AI & Omnichannel Banking

The customer experience in banking is evolving rapidly. Expectations are higher than ever, shaped by the demand for services that are always available…

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The Farmers Bank renames branches, converts ATMs to ITMs

September 12, 2025

The Farmers Bank, based in Frankfort, Indiana, has announced all branches have been renamed financial centers to reflect the bank's commitment to offering…

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