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Bank Customer Experience News & Media

First Internet Bank CEO shares early digital adopter insights

First Internet Bank CEO David B. Becker chats about how the bank developed from the first branchless digital bank to an AI innovator today.

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University of Michigan declares Huntington National Bank official bank

April 8, 2026

The University of Michigan named Huntington National Bank as its Official Consumer Bank. In this role, the bank will provide financial education and on-campus…

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Bank of America partners with Visa, Street Soccer USA for community soccer initiative

April 6, 2026

Visa, Bank of America and the nonprofit Street Soccer USA announced an expansion of the Visa Street Soccer Parks initiative, pledging to establish a community…

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Building a Smarter Branch Network

Financial insitutions are rethinking the role of the branch. In our blog, explore the six takeaways to help you build a smarter strategy for the next…

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How credit unions are transforming ATMs, branch operations

Credit unions are shifting by integrating video-assisted transactions, direct-to-core connectivity and managed services that reduce reliance on legacy systems…

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Bank of America offers free FIFA World Cup 2026 trip to cardholders

March 30, 2026

Bank of America partnered with Visa for a sweepstakes allowing cardholders to win one of three hospitality packages for FIFA World Cup 2026. For every purchase…

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FNB selected as official bank of Penn State

March 30, 2026

FNB Corp. is now the official bank for all of Penn State's campuses, with around 90,000 students and more than 36,000 employees. It will offer financial…

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At The Watercooler with Jodi Neiding of Diebold Nixdorf

by ATM marketplace

In this issue of At The Watercooler, Jodi Neiding, VP of global banking hardware solutions, discusses her role, and the role of cash in the modern payments…

Presented by Diebold Nixdorf

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How banks can win back customers

by Brendan Thorpe — Customer Success Manager, Auriga Spa

In banking, the honeymoon phase is often brief. How can banks rekindle the love?

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Fifth Third intros savings, expenses tool

March 19, 2026

Fifth Third Bank has introduced financial management tools in its app to help customers manage savings and expenses. The update comes as recent data shows only…

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What's new in ATM software?

by Bradley Cooper — Editor, Connect Media

ATM software is gaining traction with AI and cost-saving techniques for OS upgrades.

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How banks can differentiate themselves

by Bradley Cooper — Editor, Connect Media

Cook Solutions Group discusses how banks can stand out in a shrinking deposit market.

Presented by Cook Solutions Group

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Newsweek honors First Federal Bank for great workplace culture

March 12, 2026

Newsweek has selected First Federal Bank as one of America's Greatest Workplaces for Culture, Belonging and Community in 2026. It worked with Plant-A Insights…

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Diebold Nixdorf wins European banking awards

March 11, 2026

Diebold Nixdorf was honored with multiple awards as part of the 2026 Global Banking & Financial Awards. It awarded the company with Best ATM Services…

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How banks can balance automation, human connection with ITMs

by Bradley Cooper — Editor, Connect Media

A Diebold Nixdorf webinar dives into how financial institutions can use ITMs successfully while keeping the human connection.

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PenFed Credit Union opens financial center in US Virgin Islands

February 25, 2026

PenFed Credit Union opened a financial center in St. Thomas, U.S. Virgin Islands. This is part of an effort of the credit union to expand its financial…

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Defending the Super ATM from security threats

by Bradley Cooper — Editor, Connect Media

Super ATMs are making major headways in the industry, but they share the same security issues. Here's how to make Super ATMs secure, no matter where they are…

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Bank of America launches Art Consulting

February 23, 2026

Bank of Amreica has introduced its Art Consulting service for its Private Bank and Merrill customers. The service will guide customers on the art market and…

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Why banks need to embrace Super ATMs

by Bradley Cooper — Editor, Connect Media

Bank branches are still stuck largely dealing with repetitive tasks. In order to fully transform their branches, they need to embrace the Super ATM.

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S&T Bank announces branch refresh

February 20, 2026

S&T Bank, based in Pennsylvania, has announced a plan to redesign its branches. This is part of an effort to improve the customer experience, according to…

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