Software
Bank of America upgrades EricaAssist for client conversations
July 24, 2026
ChatGPT
Grok
Perplexity
ClaudeBank of America recently upgraded its EricaAssist human-assisted AI agent with generative AI. This tool is built to support employees while speaking to clients, according to a press release.
EricaAssist is used by more than 18,000 employees and summarizes customer information and provides relevant information in real time. It can also suggest next steps for the customer. It is built to work alongside the employee and improve workflows, according to the release.
"EricaAssist reflects our high tech, high touch approach," Ashley Ross, head of consumer client experience and business transformation at Bank of America, said in the release. "By combining human judgment with real time AI guidance, we're helping employees navigate complex topics more easily and serve clients more effectively in the moments that matter most."
Related Media
Featured Vendor
Auriga is a top international software solutions company, specialized in end-to-end systems that integrate the various delivery channels used in retail and internet banking.
Subscribe
Get the latest news and resources from ATM Marketplace.
