Bank / Credit Union

Navy Federal Credit Union earns top spot for customer experience

Photo: Adobe Stock

July 14, 2026

Summarize with

Forrester's Global Customer Experience Index Ranking named Navy Federal Credit Union No. 1 for customer experience. It earned an overall score of 81.2, according to a press release.

This index ranks companies based on feedback from customers who have interacted with a company or brand during the previous 12 months. It looks at both the quality of the experience and overall customer loyalty.

Navy Federal Credit Union earned this spot for its personalized services, financial solutions and technology.

"At Navy Federal, member service is at the heart of what we do," Dietrich Kuhlmann, president and CEO, Navy Federal Credit Union, said in the release. "Being named Forrester's number one brand for customer experience in the U.S. is an incredible honor, reflecting the trust our members place in us every day. Above all, this recognition is a testament to our team — to their passion, time and talent — and I'm deeply grateful for their commitment to America's service members and their families."