Bank Customer Experience News & Media

KeyBank opens Heritage Center in Cleveland

May 6, 2025

As part of its 200th anniversary, KeyBank opened a Heritage Center in Cleveland within its Public Square branch at the Key Tower. The museum has exhibits…

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How to combat ATM fraud

by Chris Baird — CEO, OptConnect

In 2024, global ATM fraud incidents accounted for 84.1% of all ATM-related crimes. How can operators fight back?

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ATM digital signage: 3 facts to consider

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Can ATMs and digital signage work together? Here are three facts to consider.

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Going above and beyond: The evolution of ATM personalization

ATM personalization is evolving beyond basic settings to deliver accessible, user-focused experiences. From dynamic interfaces to omni-channel integration…

Presented by NCR Atleos

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Spanish blackout reveals the importance of cash

by Galia Gomez — CEO, Serquo

The recent blackout in Spain and Portugal teaches us the importance of the essentials, such as cash.

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Regions Bank appoints chief people officer

April 28, 2025

Regions Bank appointed Angela Santone as chief people officer. In this role, she will lead Human Resources and work together with CEO John Turner and Chief…

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Citizens appoints head of enterprise strategy

April 24, 2025

Citizens Financial Group Inc. appointed Azra Pravdic as head of enterprise strategy. In this role, she will report to John Woods, CFO and vice chair, and Bruce…

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What's the future of ATMs?

by Anamaria Burnete — Digital Marketing Specialist, Paragon Application Systems

What could the next five years hold for ATMs?

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EECU opens branch in H-E-B retail location

April 22, 2025

EECU opened a branch inside an H-E-B store in Frisco, Texas. This is the credit union's 20th location in northern Texas, according to a press release.

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Why ‘smart branches’ are better than ‘cashless branches’

Smart branches are redefining banking by shifting routine transactions to ATMs and ITMs, freeing staff for high-value service. Learn how institutions like…

Presented by NCR Atleos

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Tuvalu gets 1st ATMs in nation's history

April 16, 2025

Tuvalu, a nation in Oceania, revealed its first ATMs ever. The National Bank of Tuvalu unveiled the ATMs at Vaikaku on the main island of Funafuti, according…

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Financial inclusion: A necessity, not just a trend

by Galia Gomez — CEO, Serquo

Financial inclusion is not just a trend; it is an urgent necessity.

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Regions launches volunteer initiative for Financial Literacy Month

April 7, 2025

Regions Bank introduced a volunteer initiative for Financial Literacy Month in April. In particular, it will host Share the Good financial wellness events…

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3 ways ITMs can deliver a better banking experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

When used properly, ITMs can improve the banking experience. Here's how.

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TD Bank earns top score for Florida customer satisfaction

April 3, 2025

TD Bank earned the top score in Florida for customer satisfaction in J.D. Power's 2025 U.S. Retail Banking Satisfaction Study. It scored 28 points higher than…

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Why ATMs need 4G connectivity

by Shezin Kadiwal — Chief Business Development Officer, ATM Link, Inc.

Here's how 4G can significantly enhance ATM reliability.

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Bitcoin ATM market sees 971 machines go offline

March 27, 2025

This March, 971 bitcoin ATMs went offline. This puts the total number of bitcoin ATMs at 37,920, down from its high of nearly 40,000 in December 2022…

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How to reduce the cost of cash?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

By using remote cash management solutions, banks can reduce the overall cost of cash.

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Vantage Bank selects SRA Watchtower for risk management

March 21, 2025

Vantage Bank has selected SRA Watchtower for its Holistic Risk and Business Intelligence Platform for risk management. With this platform, the bank will…

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NCR Atleos releases ATM as a Service white paper

March 20, 2025

NCR Atleos has partnered with Datos Insights to release a white paper on how financial institutions can optimize ATM operations through ATM-as-a-Service and…

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