Bank Customer Experience News & Media

A 2025 self-service outlook: Advancements shaping the future of banking

by Joe Myers — Executive Vice President, Global Banking, Diebold Nixdorf

The banking industry stands at a pivotal crossroads as we approach 2025. Digital transformation continues to redefine how consumers interact with financial…

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NCR Atleos onboards nbkc bank to Allpoint Network of ATMs

January 17, 2025

NCR Atleos has partnered with nbkc bank to add it to the Allpoint Network of ATMs. This network consists of 55,000 surcharge free ATMs in the world, according…

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EECU surpasses $4B in assets

December 23, 2024

EECU, a Texan credit union, announced it has more than $4 billion in total assets. It has doubled its assets since 2017, according to a press release.

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Los Angeles Police Federal Credit Union expands into Southern California

December 18, 2024

The Los Angeles Police Federal Credit Union announced it will expand into all counties in Southern California. It has also added additional law enforcement…

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Should financial institutions consolidate to 1 vendor?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

In today's podcast, experts from Oregon Community Credit Union and Cook Solutions Group discussed vendor management and made the case for switching to one…

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Eva Longoria joins advertising campaign for Bethpage Federal Credit Union

December 11, 2024

Actor, director and producer Eva Longoria has joined the Bethpage Federal Credit Union's brand campaign "Money like a woman." The campaign aims to promote…

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EECU opens 19th branch in Fort Worth

December 10, 2024

EECU, a credit union based in Dallas-Forth Worth, has opened its 19th branch. Located in Forth Worth, the 1,200 square foot branch offers has several modern…

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Improving access to cash in a natural disaster

When disaster strikes, access to cash is critical. NCR Atleos helps financial institutions prepare with resilient ATM networks that support communities during…

Presented by NCR Atleos

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The future of ATM software in 2025

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A webinar hosted by ATM Marketplace and sponsored by KAL examined some of the key findings of the 17th annual 2024/2025 ATM Software Trends Report.

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Simmons Bank opens Franklin, Tennessee branch

December 5, 2024

Simmons Bank recently held a ribbon-cutting ceremony for its Franklin, Tennessee branch. With this opening, the bank now has more than 45 branches in Tennessee…

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EverBank opens branch in Encino, California

December 4, 2024

EverBank, N.A. opened its first financial center in Encino, California. This is part of the bank's strategic expansion initiative into California, according to…

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Arrow Financial joins Allpoint ATM network

December 3, 2024

Arrow Financial Corp. announced that its subsidiaries Glens Falls National Bank and Trust Company and Saratoga National Bank and Trust Company have joined the…

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Ally Bank celebrates 'Banksgiving'

December 2, 2024

Ally Bank recently hosted 'Banksgiving' an event to show thankfulness to its customers. During this event, Ally customer care specialists transformed…

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BluPeak Credit Union intros Buy Now, Pay Later solution

November 26, 2024

BluPeak Credit Union introduced a Buy Now, Pay Later solution called FlexPay for its digital banking system through a partnership with equipifi. With this…

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Commonwealth Bank intros QR cashless withdraw for ATMs

November 20, 2024

Commonwealth Bank in Australia, announced it will roll out a QR code system for its ATMs in early 2025 for cardless cash withdrawals and deposits. This will…

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NCR Atleos partners with NatWest Group to expand self-service banking

November 19, 2024

NatWest Group, a banking organization in the U.K., has partnered with NCR Atleos to transform its self-service banking offerings. In particular, NCR Atleos…

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Webinar to cover 2024/2025 ATM Software Trends Report findings

November 15, 2024

A live webinar on ATM Marketplace will discuss key findings from the 17th annual 2024/2025 ATM Software Trends Report on Dec. 4 at 11 a.m. EST. This webinar…

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Pomerantz Law Firm files class action lawsuit against TD Bank, following Bank Secrecy Act violations

November 11, 2024

Pomerantz LLP has filed a class action lawsuit against TD Bank over whether the bank engaged in securities fraud. On Oct. 10, the bank agreed to pay more than…

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Citizens to add 2 banking offices in Southern California

November 8, 2024

Citizens Financial Group Inc. announced it will open two Private Banking offices in Mill Valley and San Francisco, California. These offices will offer wealth…

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