What's new in bank CX?

Marbue Brown, founder of the Customer Obsession Advantage and veteran banker, discussed what's new in bank CX.

NCR Atleos extends partnership with Bank of Hawai'i

October 16, 2024

NCR Atleos has extended its partnership with Bank of Hawai'i to provide its ATM-as-a-service solution. With this solution, the bank will update its older ATM…

Oxford Bank celebrates 140 years with tech, financial education

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Oxford Bank is celebrating its 140th anniversary by delivering stronger technology, investigating AI and promoting financial education for its customers and…

Fifth Third Bank to transform Cincinnati’s Fountain Square for Blink

October 14, 2024

Fifth Third Bank plans to transform Cincinnati, Ohio's Fountain Square into an art display installation for the BLINK outdoor art event running from Oct. 17 to…

Learn the 7 shields of ATM security

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A webinar on ATM Marketplace discussed the seven shields of ATM security.

America First Credit Union to implement Diebold Nixdorf ATMs

October 11, 2024

America First Credit Union partnered with Diebold Nixdorf to improve its self-service banking tools including ATMs. This is part of an overall strategy to…

NuMark Credit Union selects NCR Atleos for branch transformation

October 9, 2024

NuMark Credit Union selected NCR Atleos ATM-as-a-service and ITM-as-a-service solutions to transform its branches. The credit union aims to enhance its overall…

Digital Federal Credit Union to merge with First Tech Federal Credit Union

October 8, 2024

Digital Federal Credit Union announced it plans to merge with First Tech Federal Credit Union. The combined entity will have $28.7 billion in assets with…

Creating the best retail banking experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the Bank Customer Experience Summit held in Charlotte, North Carolina from Sept. 9 to 11 did a deep dive into ideas and innovation for retail…

California Bank to acquire 4 branches from FirstBank

October 2, 2024

California Bank & Trust, a subsidiary of Zions Bancorp., announced it will acquire four branches from FirstBank. With this purchase, the bank will gain…

What's pulling banks down on customer satisfaction?

by Mark Aldred — Head of Sales, Auriga

A recent survey for UK’s Institute for Customer Service found that banks didn't make the cut for good customer service. How can they improve?

Avoiding banking transformation pitfalls

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the Bank Customer Experience Summit addressed how to avoid banking transformation pitfalls.

Bank of America enters Louisville market, plans to open 165+ branches by end of 2026

September 23, 2024

Bank of America announced its plan to open more than 165 branches in 63 markets by the end of 2026, with 40 opening in 2024. Most recently, the bank announced…

Cash recycling: Leveraging its delicate balance

by Sally Hanson — N/A, N/A

Here are three newer recycling technologies and tools to consider.

Presented by Diebold Nixdorf

Banking social media strategy: Developing impactful content

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Regina DeMars, director of content marketing and social media strategy at FNBO, delivered a keynote session about content strategies that work at the Bank…

Branch innovation, AI claim top spots in Bank Customer Experience Awards

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The BCX Awards honored SF Fire Credit Union, Talkdesk and Chongqing Rural Commercial Bank for innovation in banking.

How banks can deliver financial education successfully

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Panelists at the Bank Customer Experience Summit discussed financial education in depth.

Allpoint ATM 101: Key facts to know

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Here are a few key facts to known about Allpoint ATMs and other surcharge-free ATM networks.

Last call to learn cutting edge banking trends at Bank Customer Experience Summit

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The deadline for online registration for the Bank Customer Experience Summit is Sept. 6.

What's on the horizon for self-service banking?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Bradley Cooper, editor of ATM Marketplace, spoke with Joe Myers, EVP of global banking at Diebold Nixdorf about the ins and outs of self-service banking…