Self service banking: 3 tools that improve the customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Here are three of the best self-service banking tools that can improve the bank experience.

EQ Bank rolls out Adoreboard AI solution

July 2, 2024

EQ Bank, a Canadian challenger bank, introduced Adoreboard, an AI platform that detects emotion expressed in messages with customers. Using this data, EQ Bank…

Big US banks pass stress tests, will increase dividends

July 1, 2024

Multiple big U.S. banks passed their annual stress tests with the Federal Reserve, which show they have enough capital to withstand major market upsets. As a…

Kinecta Federal Credit Union wins workplace award for 6th year

July 1, 2024

Kinecta Federal Credit Union won recognition as Great Place to Work-Certified for the sixth year in a row. Great Place to Work gives out these awards based on…

FNB hosts Pennsylvanian Governor Shapiro for headquarters tour

June 27, 2024

F.N.B. Corp. recently hosted Pennsylvania Governor Josh Shapiro for a tour of its financial center headquarters in Pittsburg. The bank expects the headquarters…

U.S. Bank adds Treasury4 to partnership network

June 26, 2024

Treasury4, a treasury tool provider, joined the U.S. Bank Connected Partnership Network. With this online marketplace of third-party payment and treasury…

Former Paypal CEO intros Evergreen Money high yield checking account

June 26, 2024

Bill Harris, the former CEO of Paypal, recently launched Evergreen Money, a digital wealth advisor which offers Liquid Treasuries, a checking account that…

75% of customers would switch banks over fraud protection issues

June 26, 2024

Jumio, an AI identity verification company, found in a survey that 75% of people would switch providers if their banks didn't provide proper protection against…

Research finds fintechs divided over AI

June 25, 2024

AI is making major waves in fintechs, but there is a clear divide between innovators and doubters, according to research from Concryt. In particular, Visa…

North Shore Bank: The role of Interactive

North Shore Bank partnered with NCR Atleos to enhance customer experience through self-service innovation. In this session, SVP Susan Doyle shares how…

North Shore Bank: Putting the customer first

North Shore Bank is transforming branch operations with NCR Atleos. In this session, SVP Susan Doyle shares how interactive teller solutions support…

Chase expanding cash back categories for EV charging, movie theaters

June 21, 2024

Chase unveiled bonus rewards categories for Freedom and Freedom Flex cardholders for the summer. In particular, the bank is offering 5% cash back on select…

Glia integrates with NCR Voyix's digital banking platform

June 20, 2024

Glia, a customer interaction technology provider, integrated its solutions into NCR Voyix's Digital Banking platform for mobile phones. With this integration…

EECU named favorite credit union of Dallas-Fort Worth area

June 18, 2024

EECU was recognized by the Forth Worth Star-Telegram as a DFW Favorite in the credit union category. It earned a Gold award for its fast, personalized banking…

Kinecta Federal Credit Union selects AlignXcel, UiPath for AI automation

June 13, 2024

Kinecta Federal Credit Union, based in California, selected AlignXcel and UIPath from Digital Align Inc. and UIPath to automate its business practices…

Finastra to power Oro Bank

June 13, 2024

Finastra, a fintech company, is powering Oro Bank, a digital bank based in Bhutan. The bank is part of the Gelephu Mindfulness City Special Administrative…

OneUnited Bank celebrates Juneteenth with OneLove campaign

June 12, 2024

OneUnited Bank, a Black-owned financial institution, is celebrating Juneteenth with the OneLove Card TV campaign. The advertisement itself discusses the…

JP Morgan expands iPhone tap to pay to Canadian customers

June 11, 2024

Chase Payment Solutions, a subsidiary of J.P. Morgan Payments, expanded its Tap to Pay on iPhone feature for Canadian merchants. Sephora was the first client…

How to avoid customer transformation pitfalls

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

How can banks successfully deliver customer transformation initiatives? A panel at the upcoming Bank Customer Experience Summit from Sept. 9 to 11 in Charlotte…

VoPay launches cash management, digital transaction platform for banks

June 11, 2024

VoPay, an embedded payment technology company, introduced TXB, a digital transaction and cash management banking platform. With this tool, financial…