UK banks drop the ball in digital onboarding of customers

December 8, 2017

Traditional banks in the U.K. are losing ground to challenger banks when it comes to digital banking services, according to the new report, UK Bank Accounts: A…

Report correlates mobile banking features, customer favor

December 8, 2017

Malauzai Software, a provider of mobile and internet banking apps for community financial institutions, has released its December Monkey Insights report.

How to grow a financial institution in an era of uncertainty

Customer expectations for omnichannel engagement and the move toward open banking can be viewed as challenges, but they can also be seen as opportunities for…

FIs face disconnect in consumer desires for innovation, security

December 1, 2017

Despite the banking industry's efforts to embrace innovation, consumers in the U.K. remain wary about sharing their data, according to a recent survey by NCR…

FIS intros Code Connect gateway to online APIs

December 1, 2017

FIS has introduced FIS Code Connect, an online gateway that allows clients to access the company's application programming interfaces for use in developing and…

Study finds significant consumer willingness to bank with fintechs

November 26, 2017

A survey of more than 133,000 consumers in 22 countries reveals significant openness — at least half of respondents in most countries — to buying a financial…

FIs have 4 options for a digital future, not all of them good

November 10, 2017

It turns out that generational stereotypes are just that — stereotypes — when it comes to consumer expectations about mobile-only financial services.

NCR inaugurates expanded R&D center in India

November 9, 2017

NCR Corp. has opened its new R&D facility in the Indian city of Hyderabad. The center in Mindspace IT Park in Hitec City occupies 140,000 square feet…

Gen Z: Retail banking's 'old souls'

November 7, 2017

Now that researchers have finished poking around every nook and cranny of the millennial psyche, it's time to move on.

'To omnichannel and beyond': Diebold expands CX-driven bank offerings

October 19, 2017

Diebold Nixdorf has announced plans to unveil new experience-driven technologies next week at the Money 20/20 tradeshow in Las Vegas.

Kony rolls out next-gen omnichannel digital banking platform

October 19, 2017

Kony Inc., an enterprise mobility and digital applications company, has announced its next generation digital banking solutions.

FIs losing ground in customer satisfaction, study finds

October 16, 2017

On an academic grading scale, banks have fallen from B-minus to C-plus within the past year in terms of customer satisfaction, according to the annual Bank…

Watch highlights from this year's Bank Customer Experience Summit

Bank executives gathered in Chicago last month to listen to keynotes and panels about evolving consumers' expectations when it comes to their banking…

Wells Fargo rolls out NFC tap-and-pay functionality at 5K ATMs

October 11, 2017

Wells Fargo & Co. has announced the launch of "tap and pay" near field communication at more than 5,000 of its ATMs across the country.

Lebanese FI future-proofs ATM channel with NCR SelfServ 80 Series

October 11, 2017

NCR Corp., has announced that Bank Audi — a leading financial institution in Lebanon, will be the first bank in the Middle East and Africa region to introduce…

From promising to proven: The state of branch transformation

Increasing numbers of financial institutions are trading in their transactional hub-and-spoke branch networks for technology-enabled, consumer-centric…

Branch transformation by design, part 1: 'Why?' 'How?' 'Who?'

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Three presentations at the BCX Summit offered distinctly different perspectives on branch transformation. Our three-part series will share insights from each…

Bank CEOs put their money on digital transformation

October 3, 2017

Nearly 80 percent of U.S. banking CEOs are increasing their investments in digital transformation, as the majority believe that their institutions are not…

Online, mobile rule in ABA banking preferences survey

September 29, 2017

Forty percent of Americans use their bank's online channel more than any other to manage their bank account. Approximately one-quarter (26 percent) use a…

Inetco Insight gains new transaction data access capabilities

September 27, 2017

Inetco Systems Ltd., a provider of real-time transaction monitoring and analytics solutions for financial institutions and payment processors, has introduced…