Study finds high engagement with banking apps among US smartphone users

February 14, 2018

Of adults in the United States who use a smartphone, 63 percent have at least one financial app installed, and the average smartphone user has 2.5 financial…

NCR to renew BankDhofar self-service network

February 13, 2018

BankDhofar, a retail financial institution in Oman, has selected NCR Corp. to overhaul its existing self-service network.

How one bank is delivering on the 'customer-centric experience' challenge

Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face in providing a tailored, meaningful customer…

Wells Fargo to support NFC transactions via vivoactive 3 smartwatch

February 9, 2018

Wells Fargo customers can now use a Garmin vívoactive 3 smartwatch for transactions at NFC-enabled payment terminals , according to a press release. The…

Diebold Nixdorf, U.S. Bank showcase 'connected commerce' at Super Bowl Live

February 2, 2018

Diebold Nixdorf has partnered with U.S. Bank to showcase the future of banking in advance of Super Bowl LII, which will take place Feb. 4 at U.S. Bank Stadium…

ATMIA 2018 conference offers a view to the decade ahead in ATM innovation

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

After a year spent celebrating the 50th anniversary of the ATM, this year's ATMIA US conference theme, "Innovate and Succeed: The Next Decade for ATMs," serves…

ATM-focused BofA eBanking program ends amid protest

January 24, 2018

On Jan.19, Bank of America completed the final phaseout of its eBanking account, and at least 46,000 of the bank's customers and like-minded supporters are…

NCR lands on Thomson Reuters list of top 100 tech leaders

January 24, 2018

NCR Corp. has been recognized as a 2018 Top 100 Global Technology Leader by Thomson Reuters. This is the first year for the list, which highlights the tech…

Frustrating fraud alerts, amazing aesthetics: Consumers rate mobile apps of top US banks

January 24, 2018

Banks have plenty of incentive to drive greater digital engagement. A study by Bain found that each call or visit to the bank from a customer comes at a cost…

Video: Should payments providers adopt a single mobile platform?

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Some fintech pundits believe that mobile payments players must adopt a single, universal platform as a solid push-start toward global ubiquity. On the other…

Wells Fargo rolls out Fitbit Pay mobile payment capabiltiy

January 12, 2018

Wells Fargo & Co. has partnered with wearables provider Fitbit to launch Fitbit Pay, a solution that will allow the financial institution's customers to…

TD Bank onboards AI expertise with acquisition of Layer 6

January 11, 2018

TD Bank has announced the acquisition of Layer 6 Inc., a Toronto, Ontario-based artificial intelligence company.

NCR technology powers Philippine FI's 1st all-digital branch

January 11, 2018

NCR Corp. and Union Bank of the Philippines have announced the unveiling of the first prototype branch under the bank's digital transformation strategy.

North Carolina FI expands digital payments based on Picture Pay success

December 26, 2017

Southern Bank, a Mount Olive, North Carolina-based financial institution, has expanded on its launch of Picture Pay photo bill pay. The bank has implemented…

Discover mobile app adds iPhone X facial login

December 26, 2017

Discover card members and Discover Bank customers who own an iPhone X can take advantage of the smartphone's Face ID functionality to sign in to the Discover…

The ATM is dead ... long live the ATM!

Tabloid newspapers across the world have speculated over the future of the ATM, debating everything from integration with AI and robotics down to whether there…

POPin Video Banking picks up California credit union

December 19, 2017

POPin Video Banking Collaboration, an interactive mobile video banking solution, has partnered with South Bay Credit Union in Redondo Beach, California, to…

Banking in depth: Embracing disruption, transformation and high-touch customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of…

CSI goes live with 200th mobile banking customer

December 15, 2017

Computer Services, Inc., a provider of technology solutions for financial institutions, has taken its 200th mobile banking customer live, according to a…

RBS to shutter one-quarter of remaining UK branches

December 15, 2017

The Royal Bank of Scotland has announced plans to close 259 branches — a 25 percent network reduction for a financial institution that has already downsized…