5 excellent reasons — and counting — to attend the upcoming Bank Customer Experience Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening…

Urban FT rides to the rescue of troubled banking app developer Digiliti

August 17, 2017

Urban FT Inc., a SaaS-based digital banking platform, has made a bid to rescue troubled Digiliti Money Group Inc. (previously, Cachet Financial Services), a…

For P2P payments, consumers say they prefer mobile apps to cash

August 17, 2017

Consumers across generational lines prefer to use mobile applications as opposed to cash when paying other people, according to the recent U.S. Bank Cash…

India's Aurionpro launches 'Branch-in-a-Box' VTM

July 25, 2017

Mumbai, India-based digital banking specialist Aurionpro Solutions has formally launched the latest model in its Branch-in-a-Box product series — a virtual…

Consumers expect ease of use, security from bank's mobile app

June 13, 2017

Retail bank and credit card customers now prefer mobile to all other channels, but rate ease of use as a differentiator among top-performing mobile apps.

NCR, Bahraini payments provider partner to enable transactions at the touch of a finger

May 31, 2017

Eazy Financial Services B.S.C., a Bahraini financial technology company, will introduce the region's first biometric payment network. The system, powered…

ATM, branch, mobile, online ... or all of the above?

May 2, 2017

Digital channels notwithstanding, branches still have a significant effect on customer satisfaction across all age groups, according to the J.D. Power 201…

For NCR, it's off to the races in Q1

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

ATM revenues were a notable weak spot in the first quarter of 2017, but NCR got off to a strong enough start overall that executives were able to announce with…

Call for entries: Bank Customer Experience tech awards

April 21, 2017

Networld Media Group now is accepting entries for awards to be presented during the Bank Customer Experience Summit, Sept. 18–20, at the Sofitel Chicago…

Unlocking the potential of self-service with smart ATMs

There needs to be a major change of mindset within many banks about the greater role that ATMs can play in improving customer experience and services. The…

Report scrutinizes state of RDC

March 22, 2017

More than  2,600 U.S. financial institutions have gone live with mobile deposit within the last two years, resulting in an estimated 80 million retail users…

Vantedge intros omnichannel predictive marketing for CUs

March 16, 2017

Vantedge, an analytics and marketing performance company, has launched Vantedge Real-Time Predictive Marketing, a fully managed data-driven marketing service…

INFOGRAPHIE: ADOPTER UN SYSTEME UNIQUE DE GESTION INTEGREE ET DE MARKETING OMNICANAL

Il reste encore à ce jour un long chemin à parcourir avant que les banques puissent affirmer avoir une stratégie digitale vraiment…

Presented by Auriga

From siloed to seamless: Omnichannel banking by the numbers

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Few financial institutions are operating on a truly omnichannel model. But most would like to be and many are making plans to get there. Here's a look at the…

INFOGRAFIK: Einsatz eines omnichannel Management- und Marketingsystems

Der Weg ist noch weit, bevor Banken behaupten können, eine integrierte Digitalstrategie umzusetzen.

Presented by Auriga

INFOGRAFICA: ADOTTARE UN SISTEMA DI GESTIONE E DI MARKETING OMNICANALE

Ad oggi, sono poche le banche che dichiarano di adottare una strategia digitale realmente integrata. Scarica l'infografica gratuitamente.

Presented by Auriga

Study: Customer service supplants sales as job No. 1 in retail banking

February 24, 2017

Boosting sales results is no longer job one for North American banks. These financial institutions now believe  cultivating customer relationships is their top…

Unisys rises to omnichannel banking challenge with Elevate

February 24, 2017

Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel…

[INFOGRAPHIC] Adopting an Omnichannel Management and Marketing System

There remains a long way to go before banks can claim to be delivering a truly integrated digital strategy. Download the infographic for free.

Presented by Auriga

Turkish bank taps Diebold Nixdorf for omnichannel 'look and feel' at ATMs

February 8, 2017

Whether consumers prefer mobile banking, visiting the branch or using ATMs, Ziraat Bank is ensuring that its customers experience the same "look and feel" on…