Omnichannel banking, branch transformation and doubling down on your ATM investment

Today's ATMs are valuable customer relationship and marketing vehicles that deliver a winning combination of cost-effectiveness and consumer convenience.

Access Bank taps CR2 for self-service management software

October 9, 2015

The implementation of CR2's BankWorld will allow the Nigerian FI to offer a range of convenient new payment facilities, the company says.

Breaking down silos: The new cross-channel ATM management

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

A panel of experts takes up the question of how self-service management is changing to support an omnichannel customer experience.

Poll: In Canada, millennials drive charge toward new banking tech

October 6, 2015

Like their US counterparts, Canadians prefer to do their everyday banking via digital channels, but want to speak with a live person when they have more…

Ameriabank, CR2 team to deliver omnichannel banking experience

October 6, 2015

CR2's BankWorld platform will allow Ameriabank to offer advanced banking services 24/7 through any self-service channel, the company says.

Webinar: ATM management in an omnichannel world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Just defining 'omnichannel' can be difficult; making it work with the complexities, regulations and security requirements of self-service can be a colossal…

Nationwide, NCR elevate member service with new software, ATMs

September 28, 2015

New ATM and software solutions allow Nationwide Building Society to focus on next-gen online and mobile services that meet member needs, NCR says.

'Mobile Wallets 101': Your guide to the future of cardless transactions

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

FIs have an edge in a bid for mobile wallet loyalty due to their trusted provider status. For those that have been late to the party, now is the time to…

The omnichannel imperative

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In a panel discussion at the ATM & Mobile Summit, bankers talk about the forces and technologies that are driving institutions to deliver a seamless customer…

Preview: 2015 ATM & Mobile Innovation Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Technology offers new ways for consumers to hold, control and spend their money. This summit promises to help execs get their arms around the former and meet…

Banorte, Phoenix partner on omnichannel banking solution

August 11, 2015

The software suite will provide seamless support for the Banorte's multivendor ATM fleet and in-branch solutions, says Phoenix parent company Diebold.

Bridging the 'transformation gap' with video teller [infographic]

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Traditional and digital banking customers want different things from a branch; a VTM allows an FI to serve both in a single, cost-effective environment.

Fiserv, Fujitsu to offer PalmSecure customer ID in branches

July 27, 2015

Banks that integrate the secure palm vein biometrics solution into their DNA IT platform will be better able to protect their customers from fraud, the…

More than 5,500 organizations line up for .bank domain

July 24, 2015

Only verified and approved organizations may use the the top-level domain, whose features include strong encryption and authentication requirements.

Barclays machine moniker misfire has Brits bristling

July 22, 2015

Naming your car: Acceptable. Naming your self-services devices: Not.

Omnichannel ATM monitoring survey extended to Friday

July 21, 2015

The brief questionnaire is designed to highlight special needs in ATM monitoring technology for omnichannel environments — and the added value such technology…

Oman Arab Bank puts focus on customers with omnichannel solution

July 13, 2015

The bank will use NCR Aptra Activate to migrate to a consumer experience software platform that seamlessly integrates with the bank's current infrastructure.

Summer reading list: The top 5 ATM features for June

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Grab your e-reader and an ice-cold beverage, then head to the hammock and catch up on ATM Marketplace features you might've missed last month.

Auriga marks growth in regional offices, revenues

July 8, 2015

The Italian company said that fiscal year 2014 produced 23 percent sales growth, helped by its success in securing significant international orders.

WSFS Bank intros cardless cash withdrawal at branch ATMs

July 6, 2015

WSFS says it is the first FI in the region — and just the fourth in the nation — to offer an option for cardless cash withdrawal at its ATMs.