Omnichannel Banking News & Media
Polish banks confirm plans to launch HCE mobile payments
January 8, 2015
The FIs will use Visa's cloud-based payment specifications for their apps.
read nowTekchand introduces "sweeping platform overhaul" with ATMLive v6.1 upgrade
January 7, 2015
New features bolster cross-channel marketing and dynamic advertising capabilities for banks, the software developer says.
read nowCUB expands ATM transaction options with APTRA Connections
December 30, 2014
New features include life insurance loan and payment, charity donation, auction payment and QR code integration.
read nowDiebold, Luxembourg FI collaborate on mobile-ATM integration
December 19, 2014
The new service allows cardless cash withdrawals at any Banque Internationale à Luxembourg ATM, and also enables P2P transfer of funds.
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ATM stories that caught readers' attention in November
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Apple Pay, cybercrime and self-service innovation were top-of-mind in the ATM industry over the last month. But reader interest wandered over to low-tech…
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Consumers still prefer mix of banking channels
by Jim Ghiglieri — Senior Vice President, Corporate Communications, SHAZAM
Although the Internet remains consumers' top channel for banking, others — including ATMs and the branch — are regaining ground.
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Transforming self service: 'It's not a short journey'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
A panel of first movers in ATM innovation and branch transformation share some of the learnings they've acquired along the way.
read nowNew ATM software lets FIs create a branded omnichannel user experience
December 2, 2014
Open, Web-based software architecture allows the coexistence of traditional functions and switch-independent business services in Wincor's ProFlex4 solution.
read nowVideo teller technology reaches Hawaiian shores
November 25, 2014
First Hawaiian Bank has become the first FI in the state to offer video teller technology, which it has introduced at its new Waiakea branch
read nowDiebold accommodates self-service, assisted self-service functionality
November 21, 2014
The in-lobby solution helps FIs deliver on their branch transformation and omnichannel software strategies, the company says.
read nowPhoenix Xpression seeks to transform branch transformation
November 14, 2014
The company's new software offering promises to migrate the experience — not just the transaction.
read nowOregon CU uses technology to turn branches into resource centers
November 14, 2014
Rivermark Community Credit Union is linking physical and online banking to make its member experience faster, easier and more convenient.
read nowSource Technologies debuts personal teller solution at BAI
November 13, 2014
The new self-service device features customizable customer authentication and multidenomination cash acceptance and dispensing.
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At BAI Retail Delivery: Redirecting traffic at the branch
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
In an omnichannel banking session, panelists discussed universal bankers and pods, migrating transactions to self-service devices, and making customers feel…
read nowBOC revolutionizes branch banking with VTMs, big data, mobile solutions
November 7, 2014
Bank of China partnered with IBM to introduce a customer-centric, tech-driven experience that responds to changing consumer needs.
read nowEpisys Anywhere app expands CU staff, self-service capabilities
October 31, 2014
The new native app powered by Maluzai software enables CU employees to conduct branch activities on a tablet, and delivers a new channel for in-branch…
read nowStudy: Banks will invest $16B in branch transformation in 2017
October 27, 2014
Key success factors include differentiation within the branch network, improved customer experience, and ability to perform standard transactions quickly and…
read nowBurroughs scanners OK'd for use with Aptra Passport
October 16, 2014
NCR has given the green light to the Elite and Open Professional scanner series; Micro Elite and Adaptive certification is expected to follow soon.
read nowDigital Screenmedia Association hosting omnichannel digital consumer engagement symposium
June 30, 2014
The Digital Screenmedia Association will host its next DSA Symposium — featuring executives from PepsiCo-Frito Lay, Dave & Buster's, Top Golf and…
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ATMs play a role in FIs omnichannel goals
by Dan Kramer — Senior Vice President, Marketing & Merchant Servic, SHAZAM
Mercator Advisory Group's recent "2013 ATM Market Benchmark Report" examines the ways in which the ATM channel is assisting financial institutions in their…
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