Pen Air FCU, NCR expand relationship

February 19, 2016

Pen Air Federal Credit Union, based in Pensacola, Florida, recently expanded its relationship with NCR Corp. with the selection of Digital Insight, an NCR…

NCR finds something to love (or at least like) in 2015 revenues

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

It was a rough year for profits, but signs of growth suggest that the company is on the right track pursuing the high-margin, software-intensive omnichannel…

Conference preview: ATMIA US 2016

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

For its upcoming conference in The Big Easy, the ATM Industry Association has assembled a hard-hitting lineup of timely, on-topic workshops, breakouts and…

Study: For weekly banking, US adults choose mobile over branch

January 12, 2016

In a new report, Javelin Strategy forecasts that 81 percent of US adults will be using mobile banking services by 2020.

What the 'Terminator' can teach us about boomer banking

Despite the spotlight on millennials, it's boomers who still hold the nation's wealth. Your level of engagement with them in all channels will determine…

Time to Rethink ATM Management and Monitoring

Moving from Legacy Platforms to an Integrated Multivendor Solution

Presented by ESQ Data Solutions

New self-service concepts promise a bright future for the ATM

The challenge is to find practical pathways for new ATM capabilities that align with the more efficient, more integrated retail banking model of the future.

Guide looks at next-gen ATM management for omnichannel FIs

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

The recently published free guide 'ATM Monitoring Technology for Omnichannel Banking Systems' addresses the benefits and challenges of migration to next-gen…

Tech-driven FIs more trustworthy, survey finds

November 18, 2015

Approximately 70 percent of all adults — and 85 percent of millennial adults — equate digital proficiency with trustworthiness, a US Bank report says.

ATM Monitoring Technology for Omnichannel Banking Systems

This report examines how FIs use their existing ATM monitoring and management platform, as well as how they might integrate ATM monitoring technology into an…

Presented by Auriga

Study: Hispanics omnichannel users of banking services

November 5, 2015

FIs trying to attract Hispanic customers should emphasize the breadth of their banking options, a new study says.

N&TS solution promises easier EMV integration for FIs

November 3, 2015

In addition to EMV cards and card management, the N&TS Group Financial System Suite includes ATM and Web ATM management, home banking, and mobile banking.

Bluepoint, Gro software simplifies mobile account creation

November 3, 2015

The companies say their OpenAnyware solution takes the friction out of mobile bank account opening, reducing abandon rates — and costs.

Webinar: Initiatives, strategies and new approaches for payment transformation

As payment services organizations continue to drive some of the biggest changes in global payments, how can companies determine which strategies will work best…

New study affirms importance of the branch

October 29, 2015

Consumers see the branch as the place where their money lives; the Web and mobile are just vehicles for its movement, a new report says.

Yes, that was my money and I saw it on TV!

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

If we get omnichannel backend processing correct, it doesn't matter all that much where the channels head or what device is on the other end.

New Diebold ATM concepts elevate mobile tech

October 26, 2015

The company says its Irving and Janus terminals incorporate new technologies that 'bridge the digital and physical worlds of cash.'

Mobile payments set to dominate discussions at Money 20/20

by Will Hernandez — Editor, NetWorld Media Group

EMV and bank innovation also should be hot topics next week in Las Vegas, writes Mobile Payments Today Editor Will Hernandez.

NCR, Genesys work to transform CX for Middle East FI

October 21, 2015

The partners are working to enhance the customer experience with new contact center technologies, while exploring potential in the digital sphere.

Leveraging innovative technology to transform the branch

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

An panel at BAI Retail Delivery discusses the challenges of getting people, products and processes to work as one and provide the ideal customer experience.