Fiserv, Siscoop partnership intros first digital banking service for CU members in Mexico

April 26, 2018

Siscoop, a cooperative providing services to credit unions in Mexico, has teamed with technology solutions provider Fiserv Inc. in a project that will enable…

Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

by Will Hernandez — Editor, NetWorld Media Group

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and…

Iowa bank taps Fiserv for solutions to increase efficiency, attract customers

April 19, 2018

Fiserv Inc., a provider of financial services technology solutions, has announced that Farmers & Merchants Savings Bank, based in Iowa City, Iowa, will…

How Intel is redefining the customer experience through technology

by Christopher Hall — director, ICX Association

Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her…

'We're not in Kansas anymore': Summit focuses on elevating CX in a digital banking world

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas.

Virginia FI taps Fiserv for digital banking transformation

April 11, 2018

Carter Bank & Trust of Martinsville, Virginia, has chosen Fiserv Inc. to modernize its operations, diversify income and lending opportunities, and attract…

Citi aims for nationwide reach with digital banking network

March 30, 2018

After hinting at the possibility in a recent earnings call, Citi has now made it official: The FI will launch comprehensive, new mobile capabilities on the…

FSS, JIT alliance to deliver digital banking solutions to Sri Lanka

March 27, 2018

Financial Software Systems, a provider of payments technology and transaction processing solutions, has forged a strategic partnership with Just In Time Group…

In a mobile banking era, the ATM is more important than ever

by Rebecca Hellmann — Director of Marketing, FCTI

Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions…

Fifth Third ATMs enabled for cardless cash withdrawal

March 15, 2018

Customers of Fifth Third Bank can now withdraw cash from the bank's ATMs without using a bankcard.

Financial-related attacks dominate phishing attempts in 2017

March 9, 2018

In 2017, anti-phishing technologies developed by Kaspersky Lab detected more than 246 million user attempts to visit phishing web pages.

Mobile banking UX 'asks too much of millennials,' study finds

March 7, 2018

No surprise here: Millennials lead the way in adoption of mobile banking, at 47 percent, while boomers lag at 23 percent. However, millennials are also the…

'Customers want to be recognized': Designing the ideal digital banking experience

Jim Ensign, chief digital officer at Republic Bank, discusses how financial services providers can improve their customers' experience by seeking to understand…

Third-party financial apps 'drive a wedge' between FIs, account holders, study warns

March 1, 2018

Malauzai Software, a provider of mobile and internet solutions for community financial institutions, has released its Monkey Insights trend report on internet…

Orabank selects CR2 to enable digital banking suite in 12 countries in Africa

February 27, 2018, Dubai, UAE & Lomé, Togo - CR2, a global banking software vendor, and ORAGROUP, the holding company of the African banking group ORABANK…

CUSOs partner to offer digital banking development platform for CUs

February 21, 2018

Members Development Company, a CUSO that facilitates collaborative R&D for more than 50 large credit unions, is teaming up with Constellation Digital…

US Payments Forum offers guidance on mobile wallet strategy

February 20, 2018

The U.S. Payments Forum has released a white paper meant to help merchants and issuers understand the key factors and considerations for developing a mobile or…

An oasis in the cash desert: How UK FIs can reinvent the ATM channel

The U.K. banking industry is being challenged to allay consumers' fears over the loss of thousands of branches, while keeping free ATMs profitable enough to…

Wells Fargo adds predictive banking feature to mobile app

February 16, 2018

Wells Fargo & Co. has announced that mobile banking deposit customers now have access to a predictive banking feature that analyzes account information and…

Wirecard, ReiseBank enhance travel money app with cash top-up capability

February 16, 2018

Wirecard is expanding its collaboration with ReiseBank, a provider of travel money in Germany. The partners launched the bankomo mobile money app last year…