Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

| by Will Hernandez
Call for entries: The 2018 Bank Customer Experience Awards invite the best of the best to shine

Charles Liu of Bank of America accepts the 2017 BCX award for 'Best Branch Experience for a Large Bank.'

The Amazons, Starbucks and Ubers of the world have completely re-imagined what it means to provide an optimal digital shopping experience. And the likes of Walmart, Target and others continue to add elements of e-commerce into their physical stores.

As a result of these changes, consumers now expect the same kinds of experiences will all brands, not just retailers. Banks fall into that mix. And now more than ever, financial institution executives consider Amazon to be their toughest form of competition instead of the bank down the street. 

Among brick and mortar-based financial institutions, the most progressive are wasting no time in partnering with fintech companies to introduce innovative new products, services and processes, rather than waiting and watching over their shoulder to see what will come next.

The annual Bank Customer Experience Awards seek to identify and honor those FIs and fintechs that are stepping forward to design, develop and successfully implement the exceptional customer experience of the future.

As in previous years, BCX organizer Networld Media Group will recognize four organizations that best demonstrate highly effective strategies and tactics for winning the confidence and loyalty of a new generation of digital natives while retaining the trust and approval of existing customers.

Through Friday, June 15, we'll be accepting entries from fearless, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience in four categories:

  • Best Branch Experience
  • Best ATM/Self-Service Experience
  • Best Mobile Experience (financial institution)
  • Best Mobile Experience (fintech provider)

Judges will include the editors of ATM Marketplace and Mobile Payments Today, as well as respected industry analysts and consultants. They'll weigh the merits of each entry on the basis of:

  • innovation
  • originality
  • quality
  • usefulness
  • consumer experience

Qualifying entries must represent fintech products, processes or services introduced between May 1, 2017, and May 1, 2018, either in a pilot deployment or as a full rollout.

Entrants must provide:

  • A brief (100 words, maximum) description of the consumer experience.
  • An explanation of attributes and capabilities that make the offering unique to the market.
  • A link to a website or video about the submitted technology or financial institution.

Winning entries will be selected and winners notified by July 16. Awards will be presented at a banquet during the 2018 Bank Customer Experience Summit, Sept. 12–14, at the Sofitel Chicago Magnificent Mile.

All award winners will receive complimentary tickets to the Sept. 13 banquet. Winning financial institutions will additionally receive one complimentary registration for the full conference.


Enter the 2018 Bank Customer Experience Tech Awards.

View the agenda for the 2018 Bank Customer Experience Summit.

Register for the Bank Customer Experience Summit, Sept. 12–14, at the Sofitel Chicago Magnificent Mile.


Topics: Associations / Conferences, ATM Innovation, Bank / Credit Union, Bank Customer Experience Summit, Branch Transformation, Omnichannel Banking



Will Hernandez
Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of MobilePaymentsToday.com, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. Will spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia's Payments Group based in Chicago. View Will Hernandez's profile on LinkedIn

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