Dollar Bank goes live with Zelle P2P payments

September 27, 2018

The Zelle person-to-person payments service is now available at Dollar Bank via the bank's online and mobile channels, according to a press release.

Rapid-fire: Bankers tackle big issues during the BCX Summit

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers…

People's United Bank taps Zenmonics for omnichannel digital account acquisition platform

September 20, 2018

Bridgeport, Connecticut-based People's United Bank has tapped Zenmonics, provider of an omnichannel banking platform to transform digital account acquisition…

Banking, fintech innovators recognized with Bank Customer Experience awards

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13…

Podcast tackles pros and cons of cashless society

by Will Hernandez — Editor, NetWorld Media Group

Host Will Hernandez, editor of Mobile Payments Today, talks with Ankit Kumar from Gemalto about the ramifications — both positive and negative — of a cashless…

Podcast: USAA's branchless system for military pushes mobile banking technology forward

by Will Hernandez — Editor, NetWorld Media Group

Host Will Hernandez, discusses USAA's unique branch-less mobile banking system, which services the U.S. military. USAA is typically on the cutting edge of…

Faster, smarter: How to enhance your customer's payment experience

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an…

Bank of America touts uptake of digital offerings

September 7, 2018

Bank of America has announced that it now has more than 36 million clients using its online and mobile banking offerings. This includes more than 25 million…

'But this is how we've always done it!': 5 ways your FI can break down barriers to a digital mindset

You can no longer look at digital as a distinct channel serving a specific segment of your customer base. Every consumer is a digital consumer, and to be in…

NCR releases managed services bundle for community FIs to channel partners

September 4, 2018

NCR Corp. has released its managed services bundle for community financial institutions to NCR channel partners.

How Citi maximizes the mobile experience in an omnichannel banking world

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the…

PSCU Linked Analysis solution predicts, prevents fraud

August 21, 2018

PSCU, a Florida-based credit union service organization, has introduced Linked Analysis, a new fraud-fighting solution.

5 key characteristics of a digital banking mindset

Every consumer is a digital consumer, and to be in banking means you have to be in digital banking. Frankly, digital is no longer an expense; it's a necessary…

Podcast: A conversation with Citi about loyalty programs and the mobile experience

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, Citi managing director of customer engagement and innovation talks with host Will Hernandez about the challenges and rewards of implementing a…

Down Under, digital and cash coexist

August 14, 2018

Results from a new study by NCR Corp., Banking in Australia and New Zealand: At a digital crossroads, reinforces the need for organizations to provide…

Why are online banking users carrying more cash?

August 9, 2018

Technology is great … until it isn't. It's a fact that Brits who bank online have discovered. And it has caused nearly half of them to change their behavior…

77 percent of millennials would switch banks to get better service

July 27, 2018

Four in 10 millennials say they have switched banks due to poor service, and nearly twice as many (77 percent) say they would switch to a bank offering better…

'Erica, why do I need a mobile wallet?': Active use of AI in banking depends on the value proposition

by Will Hernandez — Editor, NetWorld Media Group

Bank of America announced on Friday that its mobile virtual assistant, "Erica," has now been adopted by 2 million customers. But will they stay on as active…

BofA touts uptake of mobile banking solutions

July 16, 2018

Bank of America has announced that Erica, its artificial intelligence-driven virtual financial assistant, now has more than 2 million users. According to a…

Diebold, MasterCard partnership to offer managed self-service solution for FIs, merchants

July 12, 2018

Diebold Nixdorf and MasterCard have partnered to deliver a managed solution for the banking and retail sectors.