Bank of America online CX rated 'exceptional' by JD Power

January 8, 2019

Marketing data and analytics company J.D. Power has introduced a website certification program to recognize brands that provide an exceptional online…

How digital signage can enhance the bank customer experience

by Debbie Wilson-DeWitt — Marketing Communications Manager, Visix, Inc.

Digital signage isn't just about delivering dazzling experiences; it's also about building a closer and more mutually beneficial relationship between the…

How financial institutions can build trust with digital signage

by Sean Matthews — President & CEO, Visix, Inc.

Consumers are most likely to trust a financial institution that provides them with reliable information and services in a timely fashion; digital signage can…

How 20th century banking systems fail the 21st century bank customer

Trying to cater to bank customers' needs with 40-year-old systems is as impractical as driving a 1970s car on today’s highways, according to Suresh Ramamurthi…

SOL Wallet testing mobile banking rollout for South Africa during Q1 2019

December 26, 2018

SOL Wallet, a fintech startup firm, has launched beta testing for a new mobile and web-based banking service in South Africa by March of 2019, according to a…

How biometrics will shape the future of mobile authentication

No longer the stuff of science fiction, biometrics technology is fast becoming a reality for today’s businesses and consumers. And it is poised to have a…

Auriga helps Millennium BCP to create next-generation branches

December 11, 2018

Portugal’s largest private bank has undertaken an extensive branch transformation project, and has called upon Auriga to provide the software that will drive…

Elavon partners with GeorgiaTech incubator program to support fintech innovation

December 7, 2018

Elavon, a global payments provider and subsidiary of U.S. Bancorp, has announced a three-year financial commitment to financial and payments technologies…

Brits download financial apps, but don’t use them

December 7, 2018

The U.K. is the third largest market in Europe for financial apps, increasing their download activity 19 percent since 2017. However, Brits are remarkably…

Open banking, fintechs and the shape of things to come

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At the Bank Customer Experience Summit this fall in Chicago, Ryan Tuttle of Euromonitor International spoke with Tim Tang, director of enterprise solutions at…

Mobile payments users spend more, more often than consumers using traditional payments

December 4, 2018

Paying for consumer goods with a smartphone affects the overall transaction amount and frequency of purchases, according to new research co-written by a…

YB ATM

Built to increase the channel’s profitability, YB ATM is the only end-to-end ATM software solution available incorporating a versatile switch, rich…

Presented by CR2

BankWorld ATM Camera Support

BankWorld ATM Camera Support is a software module for BankWorld ATM client that supports the operation of surveillance cameras on the ATM.

Presented by CR2

BankWorld Segmentation

BankWorld Segmentation allows the bank offer differentiated customer services to different consumer groups within the bank’s customer base.

Presented by CR2

BankWorld Campaigns

BankWorld Campaigns allows the bank to target advertisements directly at individuals using the ATM, Kiosk and Internet channels.

Presented by CR2

Mobile App Feature Matrix

CR2’s Mobile App 4 enables banks’ customers to transact in real time through SMS push and pull commands. Banks are able to provide enhanced…

Presented by CR2

BankWorld Internet

BankWorld Internet provides a modern user interface which will strengthen your bank’s positioning.

Presented by CR2

More payoff, less pain: How established banks and emerging tech companies can partner and win

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Nearly everyone agrees that technology is changing banking. It's also safe to say that many banks are partnering with technology companies to improve…

UAE bank achieves rate of 92 percent for transaction automation

November 19, 2018

Mashreq Bank, the oldest financial institution in the United Arab Emirates, has announced that it intends to make use of digital technologies in every possible…

How HSBC Bank used a smartwatch to boost in-branch customer interaction

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As part of its digital banking transformation initiative, HSBC partnered with Samsung to explore the use of smartwatches in bank branches.