Co-op outlines 7 strategies for CUs seeking digital transformation

July 11, 2018

A new white paper from Co-op Financial Services, Seven Strategies to Accelerate Your Digital Transformation, offers guidance for credit unions looking to…

Meet your skimmable daily source for payments and fintech news ...

by Kathy Doyle — President, Networld

This month, ATM Marketplace will be joined by an all-new publication designed to bring you a concentrated dose of the day's biggest stories about banking…

The video-ready FI: 8 steps to success

There’s no doubt that video banking will become a must-have in the next few years. By implementing it today, you’ll have a competitive differentiator in your…

Mobile banking use is skyrocketing ... Now what?

Consumers regularly log onto mobile banking to conduct routine tasks. But to keep people engaged and foster brand loyalty, banks need to constantly expand the…

Dollar Bank taps Fiserv to update digital banking, payment capabilities

June 28, 2018

Dollar Bank, the nation's largest independent mutual bank, has tapped Fiserv Inc., a provider of financial services technology solutions, to update its digital…

NCR helps Texas Tech FCU achieve digital transformation

June 27, 2018

Lubbock, Texas-based Texas Tech Federal Credit Union has transformed its physical and digital customer experience with banking solutions from NCR Corp.

ATMs and Age Friendly Banking Services to Tackle the Ageing Population Boom

Given ATMs and self-service banking is integral to how bank services are used today, what role can they play in meeting the needs of an ageing population?

Presented by Auriga

Adopting Erica: BofA touts 1M users of its mobile virtual assistant

June 20, 2018

Bank of America has announced that Erica, an AI-driven virtual assistant for mobile banking customers, has surpassed 1 million users within just two months of…

Consumers prefer branch to digital for banking advice — if it's a good experience

June 12, 2018

Consumers are happy with digital interactions for quick transactions, but for more substantive conversations they'd rather deal with humans, according to new…

Mobile App

CR2’s Mobile App 4 enables banks’ customers to transact in real time through SMS push and pull commands. Banks are able to provide enhanced…

Presented by CR2

Bank Customer Experience Awards accepting entries through June 15

June 5, 2018

Through Friday, June 15, Networld Media Group is accepting entries for the annual Bank Customer Experience Awards competition. 

How banks can meet the need for speed in an omnichannel age

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As rapidly as retail banking is changing today, consumer expectations are changing even faster. How is an FI supposed to keep pace and keep customers happy?

In India, striking bank workers undermine ATM access

June 1, 2018

In India's second largest city, Kolkata, approximately 80 percent of ATMs were inaccessible to account holders on Wednesday, the first day of a two-day strike…

Product agility a key concern in retail banking strategy, report says

May 25, 2018

More than half (61 percent) of retail bank executives are developing niche propositions for their digital strategies, according to a new report by banking…

POPin, MEA partner to bring mobile video banking to Iowa FI

May 15, 2018

POPin Video Banking Collaboration, an interactive mobile video banking solution, has partnered with MEA Financial Enterprises, a provider of mobile…

As use of branch, ATM, call center decline in the UK, craving for personalized banking grows

May 10, 2018

Yet another banking study has determined that consumers' use of digital banking services has grown dramatically in the past few years, while physical…

Retail-BCG shortlisted for London region Director of the Year Awards

May 10, 2018

Retail Bank Consulting Group, a U.K.-based ATM consultancy and advisory service, has been shortlisted for the Family Business award in the 2018 Director of the…

Mobile banking is vital to consumers, Citi says

by Will Hernandez — Editor, NetWorld Media Group

Some clues as to why: 91 percent of participants in a Citi study have experienced positive outcomes from mobile banking, including greater awareness of their…

Diebold rolls out Vynamic Mobile Banking with Ecuadorian FI

April 27, 2018

Diebold Nixdorf has collaborated with Ecuador-based financial institution Banco Bolivariano in the implementation of the company's Vynamic Mobile Banking…

Westpac adds voice banking via Amazon Echo Spot

April 27, 2018

Westpac customers can now access the Westpac Banking Skill offered via Amazon Alexa on Echo Spot, the tech giant's voice-enabled touchscreen device, according…